VERONICA BYRD

**** ********** *** ******, ** ****8 Cell: 763-***-**** ad3w96@r.postjobfree.com

PROFESSIONAL SUMMARY

Award nominated property management leader. High level of integrity and dependability with strong sense of urgency and results-orientation. Strong problem solving and create skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Adhere to policies and procedures regarding the safeguarding of protected information, such as personal client information and access to company systems. Motivating teams to achieve goals and objectives. Willing to be trained. SKILLS

• Customer Service Skills

• Contract & Lease Negotiations

• Problem Solving

• Budgeting Development & Forecasting

• Market Research & Analysis

• Microsoft products

• Ability to multi-task

• Meet deadlines consistently

• PowerPoint/Yardi/Onesite

• Team Leadership & Training

EXPERIENCE

Spring Lake Apartments- Property Manager 2023-Current

• Oversaw maintenance, administration, and improvement of 220 residential units.

• Collection of rental fees, and deposits.

• Managing accounts, executing new leases and renewals, uploading files.

• Follow up on all new prospect leads, application process, qualifications.

• Develop reports, administer budgets, payables, invoices, allocate resources and ensure operational compliance with industry and corporate standards.

• Designing and implementing marketing strategies to meet targeted revenue objectives, including networking. Navigating multiple systems.

• Ensure that the owner's objectives are met - aesthetics, regulatory compliance, cash flow, and long-term value retention.

• Demonstrated ability to deal with stressful situations in a calm, organized and effective manner.

• Supervise staff of 25 employees.

Ore Living- Property Manager 2022-2023

• Manage residential and retail property and its financial aspects. Communicate, set property goals and direction.

• Managing accounts, executing new leases and renewals, uploading files.

• Follow up on all new prospect leads, application process, qualifications.

• Develop reports, administer budgets, payables, invoices, allocate resources and ensure operational compliance with industry and corporate standards.

• Designing and implementing marketing strategies to meet targeted revenue objectives, including networking. Navigating multiple systems.

• Ensure that the owner's objectives are met - aesthetics, regulatory compliance, cash flow, and long-term value retention.

• Demonstrated ability to deal with stressful situations in a calm, organized and effective manner. Norhart-Senior Property Manager 2021-2022

• Developed internal procedures to maintain property accountability in accordance with regulations and procedures.

• Cultivating and nurturing relationships with residents to provide service and educating them on property rental specifications, including features, advantages, benefits, and pricing.

• Managing accounts, executing new leases and renewals, uploading files. Ensure that staff is trained.

• Provide leadership and daily management over assigned areas and encourage growth and development monitoring, mentoring and providing of feedback both annually and daily to property management team, including input on performance reviews and disciplinary actions.

• Responsible for managing revenue and expenses to include occupancy, leasing, renewals, delinquencies, maintenance, and repairs.

• Pull and review daily and weekly reports as assigned, including but not limited to evictions, delinquencies, renewals, marketing, upcoming move ins and move outs.

• Follow up on all new prospect leads and feedback, encourage property tours and applications, assist with questions regarding property, application process, qualifications.

• Record and update all resident and property information in accordance with company policy, processes and procedures.

• Ability to prepare and develop budgets and real estate financial analysis related to projections of income and expenses, reserves. The regional manager will be required to prepare annual budgets.

• Communicate, set property goals and direction. Ensure that the owner's objectives are met - aesthetics, regulatory compliance, cash flow, and long-term value retention.

VERONICA BYRD

Target Corporate- Senior Customer Service Rep 2020-2021

• Provide day-to-day first level technical and process support and troubleshooting to all Target HQ, Store, and Distribution team members, vendors, and key partners through a variety of contact channels, from email to phone calls, IMs, etc.

• Responsible for seeking information to help guest understand the reported issue and how the issue impacts the business, so I can identify solutions and respond with the appropriate level of urgency.

• Responsible for providing a positive experience for team members through your proactive communication and ability to quickly troubleshoot concerns using available resources.

• Navigating multiple systems, identify process or procedure enhancements, and proactively educate clients on available resources. Marriott Le Meridien Hotel- Customer Service Front Desk Associate 2020-2020

• Greeting and checking in/out guests.

• Handling reservations and cancellations

• Providing information about the hotel’s amenities and services

• Assisting guests with special needs

• Handling cash and payment transactions accurately

• Resolving guest complaints or issues in a professional manner

• Collaborating with other hotel departments.

Goldmark- Property Manager 2014-2019

• Managing accounts, executing new leases and renewals, upload files, file evictions, preparing sales reports/logs, and hiring personnel as needed.

• Designing and leading marketing strategies to meet targeted revenue objectives, including networking. Reduced delinquency monthly to 0%.

• Develop reports, administer budgets, payables, allocate resources, and ensure operational compliance with industry and corporate standards.

• Perform office administration and accounting functions, including collecting rent and supervised a team of 15 employees. Consistently reached monthly budget and collection goals.

• Received nomination for property manager of the year. The Goodman Group-Property Manager 2010-2014

• Started as leasing specialist and was quickly promoted to assistant property manager.

• Increased occupancy from 67% to 100%

• Consistently reached monthly budget and collection goals.

• Received nomination for assistant property manager of the year.

• Prepare annual budgets, negotiate and prepare resident new lease, renewals and vendor contracts. Collect rent, file evictions, tour prospects.

• Communicated with residents to resolve rental, management, and maintenance issues.

• Collect rent, file evictions, prospect touring.

Education & Training

Psychology, Northwestern College, 2003

Roosevelt High School, Minneapolis, MN -Diploma 1996

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