Front Desk Agent
Resume:
Jahleata Stamps
Coral Springs, FL 33065
ad3w8t@r.postjobfree.com
Objectives
To work with a company that is growth oriented and to be employed in a position that will offer me the opportunity for increasing levels of responsibility and professional growth, while taking full advantage of my skills and qualification.
Work Experiences
Sample Medical Center
Front Desk Agent & Accounts Receivables Clerk 01/10/23- Present
●Schedule appointments for patients and do follow ups.
●Collection of outstanding balances and provide lab codes.
Touchpoint Ascension Sacred Heart Hospital
Cashier 09/20/22- 12/23/22
Hampton Hilton Hotel
Front Desk Agent and Night Auditor 06/08/22- 09/22
●Greet all guests and assist them with check-in and check-out.
●Maintain a positive attitude and friendly demeanor.
●Respond to all guest questions and requests.
●Answer and route phone calls to relevant departments.
●Manage guest bookings and reservations.
●Keep a tidy and orderly workspace.
●Verify that all revenue and expenses are claimed.
●Prepare reports for the next day's work, including reconciling accounts at a high level of detail.
●Check room rates to ensure accuracy before reporting them on opening night.
Xpress Litho Limited
Customer Service Manager 06/15/11 - 08/25/21
●Deliver a comprehensive service to enquiring customers.
●Delegate certain customer enquiries to specific teams.
●Manage a large number of incoming calls and emails.
●Manage customer’s accounts.
●Keep a record of customer interaction and details of actions taken.
●Communicate with internal teams to discuss sales targets.
●Generate sales leads and build sustainable relationships where necessary.
●Reporting on results.
Xpress Litho Limited
Print Shop Manager 02/10/08 - 06/4/11
●Oversee production and operations at the printing shop or press.
●Assess the budget for each project.
●Handle the procurement of materials and ensure that the presses are working according to specification.
●Ensure quality assurance of all printed material.
●Hire and train press operators.
●Maintain good relationships with clients to ensure satisfaction and client retention.
Xpress Litho Limited
Graphic Designer 01/12/06 - 02/09/08
●Study design briefs and determine requirements.
●Schedule projects and define budget constraints.
●Conceptualize visuals based on requirements.
●Prepare a mock-up and present ideas.
●Develop logos, and other designs using software or manually.
●Work with copywriters and creative directors to produce final design.
●Test graphics across various media.
●Amend designs after feedback.
●Ensure final graphics and layouts are visually appealing and on-brand.
Xpress Litho Limited
Accounts Receivables coordinator 07/10/03 - 01/11/06
●Create new customer accounts by entering customer information into a system.
●Prepare daily cash deposits.
●Daily billing of Net 30 accounts.
●Enter cash receipts and maintain customer’s accounts.
●Obtain and mail invoice copies for customers daily & as requested.
●Process daily credit card deposits.
●File check stubs and bank receipts.
●Research and process customer claims of invoice payment.
●Research and process chargebacks.
●Answer accounts receivable phone inquiries and follow ups.
●Call and/or mail correspondence to customers as necessary in order to update accounts.
●Coordinate with customers to complete special billing requirements.
●Communicate status of account problems on a monthly basis.
●Monitor payment of delinquent accounts; proactively communicate with manager or lead to request payment and resolve disputed invoices.
●Under direction from Credit & Collections Manager, collection of non-billing accounts.
●Submit customer information for preliminary lien notices.
●Reconcile accounts based on customer disputes.
●Communicate status of aging reports on special billing.
●Daily matching of prepaid accounts – funds with invoice.
●Assist with related special projects as required.
●Log customer’s information into Peachtree.
Xpress Litho Limited
Office Administrator 05/07/02 – 7/7/03
●Answer and route phone calls.
●Organize and schedule appointments.
●Plan meetings and take detailed minutes.
● Script and distribute email, correspondence memos, letters, faxes and forms.
●Assist in the preparation of regularly scheduled reports.
●Develop and maintain a filing system.
●Update and maintain office policies and procedures as directed.
●Procure office supplies and research new deals and suppliers.
●Maintain contact lists.
●Book travel arrangements.
●Submit and reconcile expense reports.
●Provide general support to walk-in customers.
● Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
Education:
●High School Diploma & Tertiary Education
●School of Excellence - Basic Accounting.
●Rapid College. - Cashiering
●UWI School of Continuing Studies - Business Management
Skills
Certified in BLS/ CPR.
Proficient in Coral Draw, Adope Photoshop, Quark Xpress, Adope Illustrator, Microsoft Word and Excel and CRM Tools.
Contact this candidate