HAMMED OLUWAKEMI OMOWUNMI

*, **** ******** ******, ******, Lagos State

Tel: 070********. E-mail: ad3w6j@r.postjobfree.com

SUMMARY:

I am a goal-driven Customer Experience and Relations Manager with a background in records management, sales, office and clientele management, and capacity building. My expertise lies in cultivating strong customer relationships and enhancing overall customer experience. Additionally, I possess skills in sales, office administration, and team development. I am dedicated to achieving results and continuously improving processes to meet customer needs.

COMPETENCIES

Credit management, account acquisition and on boarding, deposit mobilization, customer relationship management and engagement, risk mitigation, customer advisory, negotiation, teamwork and leadership, process improvement, effective communication, business development, attention to detail and creative problem solving respectively.

EDUCATION:

University of Ilorin, Ilorin, Nigeria.

Bachelor of Arts (B.A. History and International Studies) -

2019

(Second Class Lower Division)

Meiran Community Senior High School, Lagos -

2012

WASSCE

WORK EXPERIENCE:

RELATIONSHIP MANAGEMENT OFFICER WEMA BANK PLC March. 2022 till date

Bringing in new clients and expanding existing business

Driving performance of the unit liability generation and risk asset creation as well as ensuring significant increase in market share within my region.

Risk asset appraisal, disbursement and monitoring.

Ensuring effective relationship building and management with new and existing customers while optimally exploiting new and existing opportunities in the market.

Driving reactivation of all inactive or dormant relationships in the business office and POS merchants in the branch.

Implementing marketing strategies to boost profit within the strategic business unit.

Profiling customers for retail loans, overdraft and other financing opportunities of the bank.

Organizing cluster activation and marketing as well as onboarding new customers and agents while ensuring that accounts are funded, carded and enrolled on electronic channels.

.Profiling customers on our mobile app and resolving their complaints effectively.

Cross – selling different investment platforms to customers.

P

TEAM LEAD DAN HERITAGE TRAVELS AND TOURS Jun.2020 – Dec 2022

Supervising and guiding team members: providing direction, support, and mentorship to ensure team members understand their responsibilities and goals.

Identifying training needs and opportunities for professional growth among team members.

Allocating resources effectively, such as staffing and budget, to ensure optimal performance and productivity within the team.

Collaborating with team members to establish clear objectives and key performance indicators, and tracking progress towards achieving them.

OTHER COURSES/CERTIFICATIONS:

Information security training (Wema Bank Plc Academy) -

2023

INTERESTS:

Learning, Helping others, Management, Travelling.

REFEREES:

Available upon request.

Contact this candidate