YA’KERIAH HARRIS

Chicago IL, ***** · 773-***-****

ad3w6i@r.postjobfree.com

SKILLS

● Sharp Problem Solver

● Active Listening Skills

● Strong Organizational Skills

● Adaptive Team Player

● Energetic Work Attitude

EXPERIENCE

CONCESSIONAIRE, MCDONALDS

2017 - 2018 VARIOUS LOCATIONS

● Maintained high standards of customer service during high-volume, fast-paced operations to over 400 people daily

● Handled currency and credit transactions quickly and accurately

● Followed procedures for safe food preparation, assembly, and presentation

● Resolved complaints promptly and professionally to maintain loyal clientele JANUARY 2019-FEBRUARY 2019

CAREGIVER, ADDUS HEALTH CARE 2045 W JACKSON BLVD APT 1005

● Provided quality in-home supportive and friendly services to elderly and younger persons with disabilities

● Assisted patient with personal care and facilitated activities for physical and mental stimulation

● Recorded patient information by making entries in the patient journal and notifying family of changing and unusual conditions.

● Demonstrated compassion and encouragement during tough moments. May 2019- August 2019

Guest Experience Representative, NAVY PIER 600 E Grand Ave, Chicago, IL 60611

● Provide a courteous greeting as guests approach each attraction.

● Enforce all safety, park and department policies at all times

● Consistently demonstrates excellent guest interaction and hospitality skills.

● Monitors and enforces line jumping and smoking policies.

● Assist with pairing up of single riders and proper grouping techniques to ensure greater ride capacity.

● Assist guests on and off the attractions, physically checking safety restraints.

● Assist with downtime situations and evacuations.

● Occasionally assists other locations and areas throughout the park.

● Performs other duties as assigned.

August 2019- December 2019

Passenger service assistance

● Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat

● Push wheelchair passengers to and from gates

● Carry passengers’ carry-on luggage

● Greet and assist customers upon airport arrival

● Help organize and direct employees to appropriate security line

● Assist with checked and claimed luggage

● Roll customer-occupied wheelchair safely down the jet bridge

● Follow dispatcher gate orders

● Assist passengers with any problems, questions, or concerns

● Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities

● Have computer, tablet or smartphone ability

January 2020

Passenger Service Agent

● Inspect and verify passenger documentation

● Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

● Manage passenger baggage processing including handling and fee calculation if applicable

● Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

● Direct passengers through Customs, Immigration, and Quarantine, as required

● Make public address announcements as required

● Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

● Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies

● Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

● Produce all required, work-related documentation Other duties as assigned.

UNITED STATES POSTAL SERVICE

April 2020-August 2020

● Unloads mail from trucks. Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas.

● Places empty sacs or pouches on racks, labels them where prearranged or where racks are plainly marked, dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing, places processed mail into sacks, removes filled sacs and pouches from racks and closes and locks sacks and pouches. Picks up sacks, pouches, and outside pieces, separates outgoing bulk mails for dispatch and loads mail onto trucks.

● Handles and sacks empty equipment; inspects empty equipment for mail and restrings sacks.

● Cancels stamps on parcel post, operates cancelling machines, and carries mail from cancelling machine to distribution

● area.

● Assists in supply and slip rooms and operates copy machine and related office equipment.

● In addition, may perform any of the following duties: make occasional simple distribution of parcel post mail that requires

● no scheme knowledge; operate electric fork lifts; rewrap damaged parcels; weigh incoming sacks; clean and sweep work areas, offices rest rooms, and trucks where work is not performed by a regular cleaner.

●

● Operates equipment and machinery assigned to the jurisdiction of the Mail Handler Union.

● Performs other duties as assigned

Passenger Service Agent, Frontier Airlines

May2021-August2021

● Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport

● Interpret identification labels along with baggage and cargo routing tags

● Host self-service kiosks

● Ensure that all work areas are organized

● Keep a positive attitude while offering assistance

● Ensure the safe and secure operations

● Some bending, stretching, pushing & pulling

● Perform other duties as assigned

Fleet Service Clerk-Envoy Airlines

September2020-April2021

Clean and service cabin interiors with equipment and supplies by reaching, bending and twisting in confined spaces

• Hand clean the interior of aircraft including meal trays, lavatories, overhead storage bins and buffets

• Responsible for specialized cleaning fluids and equipment; hand tools such as pliers, screwdrivers for aircraft recouping; uses baggage and cargo scales

• Will also manually operate equipment such as hand trucks, lavatory service carts, cargo and baggage carts

• Responsible for de-icing aircrafts and for pushing out/towing aircraft and related guideman functions

• Clerks will handle all responsibilities in a safe and timely manner to ensure all bags, cargo, passengers, and planes are loaded and unloaded properly for all arrivals and departures

• Use powered equipment, such as cargoveyors, industrial tractors, forklifts, and motor scooters

• Responsible for loading and unloading baggage and other cargo as well as transporting these items to and from the aircraft, terminal, and bag room

• De-ice aircraft following specific procedures during inclement weather; may be required to work at heights while de-icing aircraft

Customer Service Agent-American Airlines

August2021-January 2022

Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue.

Provides for safe travel.

Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. Air general-Office agent

April2022(current)

Keep required training up to date within allowed timelines

• Adhere to all FAA, Airport, US Airways and Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager. • Review and understand all shipping documentation

• Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress.

• Provide customers with information concerning the status of their shipments. • Take special measures to ensure proper handling of valuables, perishables, live animal shipments, and special loads

. • Be fully aware of Customs rules and regulation

• Present cargo documents to U.S. Customs, Immigration, USDA and any other relevant agencies to achieve the necessary releases and clearances. Obtain Customs Log Number and appropriate flight clearances.

• Reconcile Master and House air waybills, as applicable.

• Enter required data into customer computer. • Verify booking details and make corrections where applicable

DECEMBER 2018- JANUARY 2019

VOLUNTEER, The Anti-Cruelty Society 169 W Grand Ave,

● Cleaned and sanitized shelter, maintained a clean and safe environment

● Counseled and educated potential adopters and patrons

● Handled and cared for felines and canines

November 2018- December 2019

VOLUNTEER, The salvation Army Emergency Booth Lodge 800 W Lawrence Ave

● Cleaned

● Handled paperwork

● Donated clothes,shoes,coats,canned goods

● Served food

EDUCATION

HIGH SCHOOL DIPLOMA, LATINO YOUTH HIGH SCHOOL

Gpa: 4.0

Coursework

- English 4

- Trigonometry

- Civics

- College & Career

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