Reiner Revilla Customer Service Representative

Bajac, Olongapo City, Zambales +639*-****-**** / ad3w30@r.postjobfree.com Inbound and Outbound Support Team player Problem-solver PROFESSIONAL SUMMARY

A customer service professional with nearly 3 years of experience serving customers via phone both inbound and outbound operations. A detail-oriented specialist who works well under pressure to provide outstanding customer experience and satisfaction. CAREER HIGHLIGHT

Inbound and Outbound CSR- Consistently delivered exceptional service, built strong customer relationships, and achieved outstanding results in resolving inquiries and exceeding performance targets.

KEY SKILLS

Excellent Communication Active Listening Customer Focus Time Management Multitasking Adaptability Technical Proficiency Problem-solving PROFESSIONAL EXPERIENCE

Executive Specialist I, Inbound Sales CSR, CloudStaff, Angeles City Pampanga, July 17 2023

- Present

Focuses in assisting members with timeshare resort reservations, collection of maintenance fees, and adeptly addressing diverse customer service concerns.

● Timeshare Resort Reservations: Overseeing the booking process for owners within shared properties, ensuring their preferred dates, accommodations, and special requests are met. This involves clear communication with owners and resorts, maintaining accurate records of reservations and preferences, and promptly addressing any issues or modifications to bookings.

● Maintenance Fee Collection: Collecting maintenance fees from timeshare owners. This includes ensuring accurate billing, sending out statements, and liaising with owners to facilitate payments. Utilizes a detail-oriented approach to maintain precise records, reconcile accounts, and address inquiries or concerns related to maintenance fee payments promptly. Focuses on maintaining positive owner relationships while upholding the financial integrity of the timeshare properties.

● Customer Service Concerns: Addressing a wide array of concerns for both timeshare and non-timeshare rentals. Proficient in handling inquiries, issues, and feedback with a solutions-oriented approach. In the timeshare realm, adept at addressing ownership-related queries, reservation modifications, and ensuring a seamless vacation experience. In non-timeshare rentals, skilled in handling booking concerns, resolving accommodation issues, and providing exceptional assistance for a diverse range of rental needs. Known for prompt and effective issue resolution, empathetic communication, and a commitment to delivering outstanding service across varied rental landscapes. Collections Account, Inbound and Outbound Collections, Sutherland, Clark Pampanga July 28, 2022- July 12, 2023

An inbound and Outbound collections agent who is responsible for contacting debtors and negotiating payment arrangements to recover overdue payments. Investigating and verifying debt information while using various communication methods to initiate contact with individuals .

● Contact debtors: Proactively reach out to individuals who have outstanding debts, using various communication methods such as phone calls inbound and outbound.

● Negotiate payment arrangements: Working with debtors to establish feasible payment plans or settlements, taking into account their financial situations and the campaign's policies. The goal is to secure payments and resolve the outstanding debt.

● Verify and document debt information: Investigate and gather detailed information about the debt, including the amount owed, payment history, and relevant documentation. They maintain accurate records of all interactions, agreements, and payment arrangements for legal and reporting purposes.

Healthcare Account, Inbound and Outbound CSR, Buwelo Exact-Star, Olongapo City Zambales, August 16, 2021- June 20, 2022

As a healthcare agent, responsibilities include refilling specialty medication prescriptions remotely, providing financial assistance, and ensuring nationwide delivery to all 50 US states.

● Utilize advanced technology and online platforms to securely receive and process specialty medication prescription refills from patients in the comfort of their homes while maintaining strict adherence to privacy and security protocols to safeguard patient information during the remote prescription refill process.S

● Assist patients in exploring various financial assistance programs, such as manufacturer copy assistance programs, patient assistance programs, or other available resources, to help reduce the financial burden associated with specialty medication costs.

● Establish a well-organized and efficient delivery network that covers all 50 US states, enabling timely and reliable shipment of specialty medications to patients' designated addresses. EDUCATION

Tertiary: Third Year College, BS in Customs Administration, Gordon College, Zambales, 2022 Secondary: Senior High School, ICT Strand, Columban College, Zambales, 2019