Wade Young

Tacoma, WA *****

ad3w2v@r.postjobfree.com

+1-253-***-****

To obtain a responsible and challenging position where my education and experience will have a valuable impact in a thriving or up and coming business. Work Experience

Regional Staffing Manager

Actriv Healthcare - Tacoma, WA

July 2023 to Present

• Monitor employee performance internal and external (HCP) and submit daily reports to management.

• Monitoring work ethics of internal and external employees (HCP).

• Run daily, weekly, monthly reports on performance and metrics.

• Handle customer & provider complaints escalated from staffing.

• Developing key performance goals and managing the performance of staff.

• Hiring new staff, training, and onboarding to make sure they understand their roles.

• Working closely with account managers and senior staff to retain clients.

• Developing new solutions to meet client needs.

• Improving internal processes for better productivity.

• Excellent leadership skills including goal setting, motivation & training.

• Training in exceptional interpersonal communication skills including writing, speaking and active listening.

• Liaising with recruiting & compliance department to make sure we are hiring within the right regions.

(Factoring in specialties and qualifications).

• Assessing new hires, recommend new employees to HR based on their assessment to HR.

• Provide performance improvement plans if necessary.

• Ensure that daily operations are running smoothly.

• Contact facilities monthly to Inquire on change of ownership (if any) let sales know.

• Reporting performance records and evaluations to HR and senior management.

• Ensuring that business goals, deadlines and performance standards are met.

• Documenting and placing outbound Care Calls to Facilities to assess needs and issues.

• Handling facility complaints- Communication (Orientation, log ins, workload, lunches, NCNS, attendance, etc.) Direct to appropriate Department if necessary.

• Other scope of work as defined by management.

Staffing Manager

Kindred Healthcare - Seattle, WA

July 2021 to July 2023

• Monitor employee performance internal and external (HCP) and submit daily reports to management.

• Monitoring work ethics of internal and external employees (HCP).

• Run daily, weekly, monthly reports on performance and metrics.

• Handle staffing complaints escalated from staffing.

• Developing key performance goals and managing the performance of staff.

• Hiring new staff, training, and onboarding to make sure they understand their roles.

• Working closely with account managers and senior staff to retain clients.

• Improving internal processes for better productivity.

• Excellent leadership skills including goal setting, motivation & training.

• Training in exceptional interpersonal communication skills including writing, speaking and active listening.

• Liaising with recruiting & compliance department to make sure we are hiring within the right regions.

(Factoring in specialties and qualifications).

• HMA Assistant Assessing new hires, recommend new employees to HR based on their assessment to HR.

• Ensure that daily operations are running smoothly.

• Reporting performance records and evaluations to HR and senior management.

• Ensuring that business goals, deadlines and performance standards are met.

• Documenting and placing inbound and outbound calls to Facilities to assess needs and issues.

• Handling Staffing complaints- Communication (Orientation, log ins, workload, lunches, NCNS, attendance, etc.) Direct to appropriate Department if necessary.

• Other scope of work as defined by management.

Executive Director

NVISION - Lacey, WA

January 2019 to February 2021

• Managing staff of 36 employees and 5 Ophthalmologists 1 Optometrist

• Implementing new policies/Office organization

• Pre-testing, pre-screening, application tonometry, manual refractions

• Electronic record keeping (Change from paper charting)

• Training and Development of Staff

• Patient and Employee relations training

• Credentialing and Maintaining Medical plans

• Inventory Control and Budgeting

• HR and Staffing

• Managing full optical

• Management of ASC

Clinic Coordinator

Valley Eye and Laser - Renton, WA

2018 to 2020

• Managed staff of 15

• Assisting Ophthalmologist in surgical procedures and patient care

• Taking OCT images/visual fields and IOL Master and Pentecost

• Pre-testing, pre-screening, application tonometry, manual refractions

• Electronic record keeping

• Front Desk Duties, Triage Patients

• Constructing and maintaining clinical trials and studies

• Payroll Management

• Training and Development

• Maintaining Customer and employee relations.

• Employee reviews and corrective actions

• Electronic record keeping

• Front Desk Duties Triage Patients

• Transition from Paper to EMR

Surgical Coordinator

Polyclinic - Seattle, WA

2017 to 2018

• Overseeing all aspect of clinic and ASC

• Managing Staff of Clinic and ASC

• Management of clinic and ASC budget

• Reviewing p&l, kpi and production reports

• Assisting Ophthalmologist in surgical procedures and patient care

• Taking OCT images/visual fields and IOL Master and Pentecost

• Pre-testing, pre-screening, application tonometry, manual refractions

• Electronic record keeping

• Front Desk Duties, Triage Patients

• Surgery Scheduling

• Verifying insurance for Surgery

• Training and Development

• Maintaining Customer and employee relations.

Study Coordinator/Operations Supervisor

Clarus Eye Centre - Lacey, WA

2015 to 2017

• Assisting Ophthalmologist in surgical procedures and patient care

• Taking OCT images/visual fields and IOL Master and Pentecost

• Pre-testing, pre-screening, application tonometry, manual refractions

• Electronic record keeping

• Front Desk Duties, Triage Patients

• Constructing and maintaining clinical trials and studies

• Payroll Management

• Training and Development

• Maintaining Customer and employee relations.

• Employee reviews and corrective actions

• Electronic record keeping

• Front Desk Duties Triage Patients

Ophthalmic Technician

Cascade Eye and Skin - Tacoma, WA

2014 to 2015

• Assisting Ophthalmologist in surgical procedures and patient care

• Taking OCT images/visual fields and IOL Master and Pentecost

• Pre-testing, pre-screening, application tonometry, manual refractions

• Electronic record keeping

• Front Desk Duties Triage Patients

• Skills Used Excellent Patient and Employee relations Lead Ophthalmologist Assistant

Seattle Ophthalmology - Seattle, WA

2011 to 2014

• Assisting Ophthalmologist in surgical procedures and patient care

• Taking OCT images/visual fields and IOL Master.

• Pre-testing, pre-screening, applination tonometry, manual refractions

• Electronic record keeping

• Front Desk Duties

Clinic Manager

Champlain Ophthalmology - Rockville, MD

2011 to 2011

• Patient relations

• Inventory of surgical supplies

• Monthly Scheduling

• Coaching and Developing

• Managing daily office duties

• Controlling Budget and Balancing daily ledger

• Payroll editing and conformation

• Implementing new policies

• Managing Clinic Budget

• Credentialing/Adding Medical Plans

Ophthalmologist Assistant

Northern Virginia Ophthalmology - Falls Church, VA 2009 to 2011

• Assisting Ophthalmologist in surgical procedures and patient care

• Taking Fundus photos/visual fields

• Vision Service Plan (VSP) all optician duties

• Pre-testing, pre-screening, contact lens teaching, manual refractions

• Electronic record keeping (transition from paper). Center Director

Lasik Plus Vision Center - Richmond, VA

2006 to 2009

• Coaching and Developing

• Managing daily office duties with a staff of 8 employees, 2 OD's and 1 Ophthalmologist

• Controlling Budget and Balancing daily ledger

• Payroll

• Conduct examinations for Lasik surgery

• Patient care/Customer Service

• Operate multiple refractive lasers (Visx, B&L, Ladar, ) Intralase.

• Handing off instruments to surgeon

• Inventory of surgical supplies

• Monthly card count

• Monthly Scheduling

Ophthalmologist Assistant

Bradley Eye Associates - Chevy Chase, MD

2005 to 2006

• Assisting Ophthalmologist in surgical procedures and patient care

• Insurance verifications and entering

• Vision Service Plan (VSP) all optician duties

• Pre-testing, pre-screening, contact lens teaching Ophthalmologist Assistant

The Eye Center - Rockville, MD

2003 to 2005

• Assisting Ophthalmologist in surgical procedures and patient care

• Vision Service Plan (VSP) all optician duties

• Pre-testing, pre-screening, contact lens teaching

• Inventory of surgical supplies

Retail Manager

Lens Crafters Inc

1999 to 2003

MD/MN

• Managed team of 10-15 associates

• Generating reports and monitored all sales and services

• Trained associates in optician processes

• Generated schedule and sales goals

• Management duties, conference calls, hiring, terminating, encouraging and reviewing associates

• Implementing new policies

• Maintaining monthly budget

Education

Bachelor's in Business Management and Distribution Management Tacoma Community College - Tacoma, WA

1997 to 1999

Skills

• Parenting (10+ years)

• Ophthalmology Experience (10+ years)

• Triage

• Clinical Trials (2 years)

• Strategic Planning (10+ years)

• Retail Management (5 years)

• Clinical Research

• Insurance Verification (10+ years)

• Budgeting (10+ years)

• Medical Scheduling

• EMR Systems (10+ years)

• Supervising experience (10+ years)

• Quality control

• Medicare

• Practice management (10+ years)

• Documentation review (10+ years)

• Project management

• Data collection

• Analysis skills

• Medical office experience (10+ years)

• OSHA (10+ years)

• HIPAA (10+ years)

• Pharmaceutical sales

• Succession planning

• Management

• Power BI

• Medical management

• QuickBooks

• P&L Management

• Microsoft Excel

• Leadership

• Microsoft Powerpoint

• Microsoft Office

• Accounting

• Operations management

• Conflict management

• Customer relationship management

• Human resources

• Mentoring

• Microsoft Word

• Payroll

• Business development

• Microsoft Outlook

• Home & community care

• Cleaning

• Windows

• Driving

• Teaching

• SharePoint

• Medical office management

• Computer literacy

• Filing

• Clinic

• Problem management

Certifications and Licenses

BLS/CPR

October 2020 to October 2022

Medical Assistant/registered

BLS Certification

CPR Certification

Driver's License

Assessments

Recruiting — Proficient

January 2024

Managing the candidate sourcing and selection process Full results: Proficient

Cleaner fit — Proficient

February 2024

Measures the traits that are important for successful cleaners Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient January 2024

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Working with MS Word documents — Proficient

July 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient May 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Work style: Reliability — Proficient

February 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate