ERICA

WILLIAMS

ad3w2n@r.postjobfree.com

405-***-****

Oklahoma City, OK 73142

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Proactive Customer Service with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Knowledgeable and dedicated customer service professional with extensive experience in Business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Committed to best-in-class customer service and maintaining professionalism.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate required systems. Effective at operating within govermental regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

Grace Living Centers - LPN Charge Nurse

Oklahoma City, OK • 05/2006 - 11/2009

WORK HISTORY

Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.

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Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.

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Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.

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• Managed daily staff assignments and patient scheduling to guarantee SKILLS

• Expense Reports

• Transportation Logistics

• Field Trip Monitoring

• Maintaining Clean Work Areas

• Customer Satisfaction

• Remote Sensing

• Teamwork and Collaboration

• Banking Standards

• Mobile Devices

• Active Listening Skills

• Computer Proficiency

• Customer and Service-Oriented

• Interpersonal Skills

• Friendly, Positive Attitude

• Obtaining Information

Brown Mackie College-Oklahoma

City

Oklahoma City, OK • 05/2016

Business Management : BUISNESS

Caddo-Kiowa Technology

Fort Cobb, OK • 04/2001

LPN: Nursing

Chickasha High School

Chickasha, OK • 08/1997

General: General

Canadian Valley Technology Center

- Chickasha

Chickasha, OK • 08/1996

LPN: Science

EDUCATION

Grace Living Centers - CNA

Chickasha, OK • 08/1998 - 08/2000

Christian Care Health Center - CNA

Chickasha, OK • 11/1995 - 09/1997

United States Army Reserve - Cook

Fort Sill, OK • 11/1997 - 11/2000

Village Nursing Home - LPN Charge Nurse

Oklahoma City • 06/2009 - 04/2012

Saint Ann Nursing Home - LPN Charge Nurse

Oklahoma City, OK • 11/2011 - 11/2014

clinic coverage and flow.

Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.

•

Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.

•

Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.

•

Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

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Checked patient vitals such as temperature, blood pressure and blood sugar levels.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.

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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

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Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

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Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.

•

Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.

•

Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.

•

Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.

•

Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.

•

Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.

•

Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.

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XEROX/APPLE - Customer Service Representative

Yukon, OK • 08/2014 - 09/2018

TTEC - Customer Service Representative

Oklahoma City • 08/2020 - 11/2021

Bank Of America - Summary

Work From Home • 09/2022 - 11/2022

Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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• Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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• Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

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• Worked flexible hours; night, weekend, and holiday shifts. Demonstrated respect, friendliness and willingness to help wherever needed.

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• Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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