General Manager Assistant
Resume:
Professional Experience
Assistant General Manager Shack Shack, Troy, MI January 2022-present
Coordination of the human resource management and personnel development for 20 team members in a fast-paced working environment, including:
●Hiring, onboarding, and hosting of orientation three times per week;
●Collecting and verifying tax documentation for submission to payroll;
●Updating the HR database system with personnel demographics, schedules, and employment data;
●Training employees on corporate policy changes, workplace processes and procedures, and effective guest relations;
●Spearheading employee development through staff engagement and team building to increase morale and retention;
●Executing employee recognition programming, disciplinary actions (from coaching, written warning, action plan, and/or termination) and staff performance evaluations;
●Serving as liaison between restaurant and community;
●Ensuring compliance with state law regarding employment of minors ;
●Verifying income and employment at staff request.
Assistant General Manager Olga’s Kitchen, Shelby Township, MI. January 2021 - December 2021
Administration of the human resources processes for a team of 15-20 employees, including:
●Interviewed, hired, and onboarded new and potential employees;
●Implemented the training program for employees on corporate policy changes and job responsibilities;
●Developed staff through team building, accurate and informative employee evaluations, and disciplinary procedures to influence staff success and productivity;
●Maintained HR database with staff information and schedules;,
●Delivered profit and loss statements, and payroll processing;
●Facilitated legal compliance with state recordkeeping responsibilities.
HR Specialist Work A Brighter Day Employment Zone, Detroit MI June 2020 - December 2020
Coordination of the human resource management and personnel development for Day Treatment patients
●Maintained HR database with staff information and schedules;
●Delivered profit and loss statements, and payroll processing;
●Facilitated workshops with team;
●Coordinated events for the patients;
●Mentored, trained and developed patients for work development
Senior Service Manager Bahama Breeze, Livonia, MI October 2015 - June 2020
Supervision of service areas across the restaurant and employee relations for 100 staff members, including:
●Served as front house manager, responsible for training new area managers;
●Supported restaurants nationwide, by traveling to assist in building productive teams through collaborative personal, career, and organizational development strategies;
●Conducting workshops and food shows for employees to highlight products, provide them with institutional knowledge, and to gain employee buy-in with organizational goals;
●Engaged in service leadership to build trust relationships with team members;
●Launched employee recognition program which promoted team building, employee retention, sales increases, improved guest relations, and productive team intentions. Program resulted in winning corporate team sales award for new sales across service areas and corporate guest relations award.
Bar and Service Manager Carrabba’s Italian Grill, Sterling Heights April, 2014 - October 2015
Direction of staff members through training on cost mechanics and bar service area inventory, ordering, and day to day functions.
Education
Wayne State University, Detroit, MI - Bachelor’s Degree earned
Cleary University, Howell, MI - Master’s degree and Certification(Honors), Human Resources Management (present)
Awards
National Leader Society recipient, Cleary University
Best in Class for Sales and Ticket average -2017 (Bahama Breeze)
Best is Class for Guest Satisfaction -2017 (Bahama Breeze)
Diamond Club recipient - 2015 (Bahama Breeze)
Who’s Who recipient (twice), Wayne State University
Volunteerism
City Year Detroit
Greening of Detroit
Motor City Blight Busters
Basketball Coach at Youth Inner - City Recreation
Professional References
1.Myesha Riley
ad3w2f@r.postjobfree.com
2.Kimberly Batchelor - Davis
ad3w2f@r.postjobfree.com
3. Lorna Hedricks - Morgan
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Marlon Johnson
Employee Development
Manager
Professional Skills
Staff Development and Training Hiring and Onboarding
Employment Law Compliance Management Training
Employee Scheduling & Relations HR Database Maintenance
Relationship Building Customer Service
Inventory & Supply Ordering
Marlon Johnson has served in Employee Development and Training Management for over eight years.
He is a proven team builder and motivator through his effective training and communication, dedication to employee development, and employee engagement programs that promote morale and retention.
Marlon has held a variety of employee centered managerial roles where he was responsible for hiring, interviewing, and onboarding new staff. He has also been responsible for training employees on organizational procedures and processes, creating programming that facilitated the personal and professional growth of employees, and promoting organizational goals by directing personnel on policy changes and ensuring company compliance with state laws.
Marlon is passionate about building strong community and client relationships through an engaged, supported, trusted, and mission oriented staff. He believes the human resources are the most important resources in an organization, and manages through leadership at their service.
Marlon Johnson
ad3w2f@r.postjobfree.com
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