EDUCATION

**/****

SILVERADO H.S NEVADA,

US

High School Diploma

SKILLS

PROFESSIONAL SUMMARY

Enthusiastic service industry professional with experience in creating innovative cocktails and managing busy bar settings. Possesses a thorough knowledge of spirits and beer, excellent multitasking and problem-solving skills, and a passion for creating an enjoyable environment for guests. Highly organized and able to handle multiple tasks in a fast-paced environment with a commitment to professionalism and customer

satisfaction. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

EXPERIENCE

04/2021 - 02/2024

Bartender/Server

OCEAN ONE BAR AND GRILL@PLANET HOLLYWOOD OCEAN

ONE BAR AND GRILL@PLANET HOLLYWOOD, LAS VEGAS, NV

• Beverage Preparation

• Professional Appearance

• Cash Register Operation

• Outgoing Personality

Handling Difficult

Customers

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• Cleanliness and Hygiene

• Strong Multitasking

• Patience and Tolerance

• Team Player Attitude

• Honest and Dependable

• Adaptability

• Upselling Techniques

• Excellent Communication

• Attention to Detail

• Customer Service Expertise

• Good Conversationalist

• Fast Learner

• Age Identification Checks

• Calm and Composed

• Responsible Serving

• Payment Processing

• Glassware Knowledge

• Multitasking

• Organizational Skills

AMBER SIYAVUS

725-***-****

ad3w20@r.postjobfree.com

LAS VEGAS, NV 89129

Developed strong working relationships with customers and staff.

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• Kept bar organized and clean during busy hours.

Handled cash drawer accurately throughout shift including opening and closing out register each day.

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Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.

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Greeted patrons promptly and cordially, exhibiting excellent guest service skills.

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Completed POS transactions, returning currency, coin, and payment cards to patrons.

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Checked customer identification to verify age requirements for alcohol purchases.

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Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

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Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.

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03/2011 - 01/2018

Cocktail(occasional food)Server

MGM GRAND MGM GRAND, LAS VEGAS, NV

Took beverage orders from guests and delivered drinks within reasonable time frames.

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Mixed and served alcoholic and non-alcoholic beverages according to established recipes.

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Took beverage orders from serving staff or directly from patrons.

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Established a rapport with regulars through friendly conversation.

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Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.

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Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.

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Utilized strong salesmanship skills to upsell drinks and appetizers.

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• Arranged bottles and glasses to create attractive displays. Prepared beverages and cocktails according to mixing and presentation standards and recipes.

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Worked closely with wait staff to communicate customer needs during busy shifts.

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Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.

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Suggested additional items to customers to increase bar sales.

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Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.

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Performed opening and closing duties such as stocking supplies, cleaning the bar area, setting up garnishes.

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Developed positive relationships with regulars by

remembering their preferences for drinks or food items.

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Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests.

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Provided excellent customer service to guests in a timely manner, while taking and delivering orders accurately.

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Educated customers on drink specials, food menus, featured items or promotions available.

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Attended to specific customer inquiries with knowledge of cocktail recipes and flavor combinations.

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Managed cash register operations accurately, including credit card transactions and tips.

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Collaborated with bartenders and other servers for efficient operations during peak hours.

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Adhered to company policies regarding attendance, dress code, safety practices and more.

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• Memorized beverage inventory to inform customers of 02/2014 - 05/2017

Bartender

BOTTOMS UP SPORTS BAR AND GRILL BOTTOMS UP SPORTS BAR AND GRILL, LAS VEGAS, NV

-SEE ABOVE LISTED BULLET POINTS FOR PREVIOUS BARTENDER POSITION/JOB

03/2004 - 10/2009

Cocktail Server

CAESARS PALACE CAESARS PALACE, LAS VEGAS, NV

-SEE ABOVE LISTED BULLET POINTS FOR PREVIOUS COCKTAIL SERVER POSITION/JOB

availability.

Consistently maintained high standards of personal hygiene and appearance.

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Delivered accurate orders by listening attentively through noise and distractions.

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Demonstrated exceptional problem-solving skills when dealing with difficult customers or situations.

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Coordinated with bartending staff for updated availability of beverages.

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Ensured compliance with safety regulations and alcohol laws at all times.

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Continuously monitored guest satisfaction levels to ensure quality service was provided.

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Assisted with cleaning of table and bar surfaces by noticing and wiping up spills.

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Provided responsible alcohol service according to state laws and regulations.

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Assisted guests with menu selections in a friendly professional manner.

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Maintained cleanliness of work area and ensured proper sanitation standards were met.

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Recognized potential overconsumption of alcohol among customers and took appropriate action.

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Greeted customers warmly upon arrival and provided assistance throughout their visit.

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Upheld hygienic and health standards to allow for safe patron experiences.

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Actively participated in team meetings to discuss operational improvements.

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Processed orders and billing with clear communication of pricing and specials.

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Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.

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Memorized frequent customer preferences to build

relationships and loyalty.

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Removed dishes and glasses from tables or counters to take to kitchen for cleaning.

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08/2003 - 12/2005

Cigarette/cigar girl/hostess

Davidoff of geneva@Venetian Davidoff of

geneva@Venetian, Las Vegas, NV

-PLEASE SEE BULLET POINTS FOR OTHER CIGAR/CIGARETTE HOSTESS JOB LISTED BELOW

02/2001 - 03/2004

Cigarette/cigar girl/hostess

Malecom Tobacco(freyboy brothers)@Caesars Palace Malecom Tobacco(freyboy brothers)@Caesars Palace, Las Vegas, NV

Conversed with members and guests in outgoing and friendly manner.

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Utilized problem-solving skills to handle any issues that arose during shifts.

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Responded quickly to meet customer needs and resolve problems.

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Committed to delivering excellent customer service while working in a fast-paced environment.

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Provided efficient and courteous service to customers at all times.

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• Met deadlines while maintaining high-quality deliverables. Respond to call from pit bosses and floor men to promptly deliver tobacco products as requested by customer gambling in many areas in the casino.

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• Do daily inventory of various tobacco products in stockroom Engage with customers while delivering superb service and knowledge on many different types of tobacco products while focusing on customers needs and wants to exceed

satisfaction for customer when transaction was complete.

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Continuously learning all about the various tobacco products in stock to intern be able to confidently deliver knowledge of each and every product being sold to customers based on their needs wants and interests.

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Be on feet for full 8-10 hour shifts continuously touring the entire casino with a tray filled with cigars and cigarettes and other tobacco products held on back with straps while loudly soliciting "cigarettes,cigars" throughout the entire casino including pools, gaming areas, sports book, and lounges.

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Promptly responding to many calls by other employees throughout the casino who have requests for tobacco products by customers.

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Comping and selling the products on the trays with credit card payment, cash, and or receiving a comp slip by the supervisor(s) on duty.

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Participated in ongoing training to enhance own job skills and knowledge.

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Contact this candidate