Felix Smith

267-***-**** ad3w0n@r.postjobfree.com Abington, PA 19001

SUMMARY

Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team. Talented Parts Consultant offering 30 years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty. EXPERIENCE

Automotive Parts Consultant, Holman Audi, June 2021-Current Fort Washington, PA

Answered inquiries, resolved problems and finalized parts sales at counter and by telephone. Operated point of sales and parts lookup computer systems. Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Assistant Manager, Sloane Toyota Of Malvern, October 2010-March 2020 Malvern, PA

Enforced company policies and procedures to strengthen operational standards across departments.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Completed inventory audits to identify losses and project demand. Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Parts Manager, Colonial Hyundai-downingtown, September 2003-August 2008 Downingtown, PA

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Performed scheduled inventory audits per to verify accuracy and product availability. Managed employee schedules and daily assignments.

Established individual parts inventory levels to balance stock for maximum inventory turns. Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.

Controlled daily parts program activities to improve sales and inventory management. Received, examined and reshelved returned parts.

Organized and updated schedules to optimize coverage for expected customer demands. Monitored and adjusted inventory to minimize obsolescence 100%. EDUCATION AND TRAINING

Some College (No Degree)

Automotive Technology, Pennco Tech, Bristol PA

LANGUAGES

English:

Professional