Post Job Free

Resume

Sign in

Software Engineer Tech Support

Location:
San Francisco, CA
Posted:
February 24, 2024

Contact this candidate

Resume:

Tyler J. Hoh

Software Engineer https://www.tylerhoh.com

San Francisco, California • 415-***-**** • ad3vzd@r.postjobfree.com Skills

Languages: Java, Javascript, TypeScript, HTML/CSS, Swift, SQL, Python Frameworks: ReactJS, ExpressJS, NextJS React Native, IOS Tools: Git, GCP, Netlify, NodeJS, SpringBoot, Docker, Kafka, NPM, EDI,Xcode, Excel Experience

Cognizant Houston, TX (Remote) February 2022–January 2023 Tech Analyst, Enterprise Application Services (Java, Kafka) Resolving client issues and building a data scraper

● Resolved over 100 customer tech support issues in the form of Jira tickets for our client, 3M, allowing smoother shipments of 3M products.

● Built a backend Twitter data pipeline prototype using a Twitter API, integrating Kafka with Java code to produce/consume 100 tweets, publishing them to a subscribed consumer application.

● Quickly trained and mentored 9 new-hires to work with Camunda modeler for client projects, enabling them to be performant within 4 weeks.

Fidelity Durham, NC (Remote) January 2021–February 2022 Backend Software Engineer, Fund Actions (Java, Javascript, Datadog) Automating actions and contributions to retirement accounts

● Inherited and collaboratively overhauled project from a defunct team requiring heavy documentation of key information of current files including plans for future modifications, subsequently completing AGILE sprints on a previously inoperable automation workflow; essentially redesigning, deploying, and finally monitoring a functioning automation process in production in the span of Q4 2021.

● Led implementation on data ingestion service to collect and process over 100 clients’ protected employee data in the form of JSON Objects from RESTful endpoints, automating accurate calculations of client employee contributions/investment plans.

● Successfully triaged and resolved REST endpoint concerns by researching pain points, deducing culprit as a stale server causing bugs before code freeze.

● Optimized the codebase to reduce compilation time by ~20%, enhancing developer experience by deleting and refactoring unnecessary lines of code.

● Coded reusable error logging functions integrated with Datadog API message queue monitoring for increased performance metrics and telemetry visibility.

● Constructed and designed multi-layered truth table using Camunda by manual analysis and exportation of .xsl spreadsheets to navigate a decision tree for automated delivery of customized emails to over 300 stakeholders. Projects / Open Source

ComboWatch Video Hosting platform for short form videos August 2023–present Full-Stack Software Engineer (React, NextJS, TypeScript, GCP, Docker)

● Successfully deployed production-version Docker image, thus uploading it to Google Cloud Platform artifact registry to be containerized.

● Utilized FFMPEG for converting raw videos to 360p to optimize space on GCP storage buckets.

● Created CRUD user functions to work with GCP Cloud Run tool as the pub/sub service, bridging video uploads and notifications to Cloud Storage Buckets.

Intentional Walk Step counter incentivizing low-income SF residents to walk more August–October 2021 Frontend Software Engineer (Javascript, React Native, Swift)

● Developed ch allowed users to validate residency status by comparing data from an array of San Francisco ZIP codes against user input, sussing out users that were ineligible for the step-count rankings.

● Designed improved language accessibility of account creation in Spanish and Chinese by using our codebase’s library of hard-coded translations, effectively increasing the headcount of ESL users.

● Performed live testing of the app before deploying updates to the app store. Education

San Francisco State University

B.S. Computer Science

Certifications

IBM-Cloud API-C Badge v2018

Kafka Fundamentals Badge 2020

August 2018–Dec. 2020



Contact this candidate