Crystal Romero-Castellon

Customer service provider Far Rockaway, NY 11691 ad3vz7@r.postjobfree.com +1-347-***-****

To assume full responsibility as a Customer Care Provider in a results-oriented Company where I can utilize my current skills set to foster growth.

Work Experience

YMCA Of Greater New York

YMCA-Arverne, NY

February 2023 to Present

Go the extra mile to make each members’ experience at the YMCA a pleasant one

Provide excellent service by greeting each person that enters the Y, assist in scanning members’ cards, monitor and control access to the facility, process membership sales, provide tours to prospective members, register members for programs, and troubleshoot member issues

Develop positive relationships with members fostering and atmosphere of community

Be outgoing and take the initiative to build committed and connected long-term relationships with members

Be able to respond to member requests in a timely and effective manner

Work as a team member; respect fellow Y employees and be professional in communications

Handle additional tasks as they are needed Administrative Responsibilities:

Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc)

Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information

Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods

Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees

Collect and process scholarship applications and be able to recognize pertinent paperwork

Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person

Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns

Open and close the facility according to established procedures

Handle emergencies as they arise. Complete incident reports as required

Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested

Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures

Home Health Aide,

Health Aid - Far Rockaway, NY

January 2020 to July 2022

Enables patients to stay in their homes by monitoring and recording patient condition, providing supportand personal services, and teaching families.

Monitors patient condition by observing physical and mental condition, intake and output, andexercise.

Supports patients by providing housekeeping and laundry services, shopping for food and otherhousehold requirements, preparing and serving meals and snacks, and running errands.

Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, specialtechniques and equipment for personal hygiene.

Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-positionthe patient.

Advises on nutrition, cleanliness, and housekeeping.

Records patient information by making entries in the patient journal and notifying nursing supervisorof changing or unusual conditions.

Maintains a safe, secure, and healthy patient environment by following asepsis standards andprocedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards.

Protects the home care agency by adhering to professional standards, home care policies andprocedures, federal, state, and local requirements

Enhances service reputation by accepting ownership for accomplishing new and different requests,and exploring opportunities to add value to job accomplishments

Recreation Staff/Transportation

Promenade Rehabilitation Center - Rockaway Park, NY

March 2017 to October 2019

Received callers at establishment, determined nature of business and directed callers to destination• Obtained caller's name and arranged for appointment with the person called upon • Recorded name, time of call, nature of business and person called upon

Operated telephone console to obtain vital information

Collected and distributed mail and checks

Maintained office file

Receptionist/Bookkeeper

Rockaway Family Chiropractic-Rockaway Park, NY

September 2015 to March 2016

Assisted all patients with finalizing their payments via

Cash, credit/debit,

• And checks.

• Logged all payments right away

• Reminded all patients of overdue payments in a very

Respectful matter.

• Filed all charts according to our office filing system.

• Made appointment for all patient

• Answered the phone before there rings

• Directed all calls to the right department

Inventory Specialist

Best Buy - New York, NY

January 2014 to June 2015

Kept track of all merchandise in Stores

Assisted customers with purchases in the store

Assisted co-workers with location of items and or inventory of items in stores

Restocked shelves and changed prices on Merchandise

Adjusted prices in our computer System according to store pricing

Post-sale items where it Would be easy for customers to notice

Medical Assistant

South Island Medical Associates - Far Rockaway, NY

August 2012 to September 2013

Prepare patient for examination.

Taking and record height, weight, and blood pressure, pulse rate, respiration, temperature.

Assist the clinical staff in completing examination and testing as instructed

by the Dr and or head nurse

Drew blood with caution and with the proper equipment, Completely fill out lab slips and other forms,when necessary.

Note brief history or the reason for visit in the patient's chart.

universal precautions to protect self and patients.

Assist the medical staff in patient education and family planning counseling.

Technician /Customer service

Central Pharmacy - Far Rockaway, NY

September 2007 to August 2012

Counted and dispensed medicine to costumer as directed by the Pharmacist

Obtained callers information distributed their message to the Pharmacist

Received cash, checks and completed credit card transactions from customers

Operated cash register and access power point to total customers purchase itemize and • Stockedshelves, marked prices on items and ordered supplies when needed

Main office filing system

Cashier/Customer Service

Jimmy Jazz - New York, NY

January 2007 to September 2007

Assisted customer in their purchases

Processed all sales transaction on a daily basis

Maintained and organized all sales items

Recreational staff/Receptionist

Promenade Rehabilitation Center - Rockaway Park, NY

February 2006 to January 2007

Received callers at establishment, determined nature of business and directed callers to destination

Obtained caller's name and arranged for appointment with the person called upon • Recorded name,time of call, nature of business and person called upon

Operated telephone console to obtain vital information

Collected and distributed mail and checks

Maintained office file system

Education

Associates in Medical Assisting

ASA Institute College of Advanced Technology - Brooklyn, NY

October 2009 to September 2012

Skills

RECEPTIONIST (10 years)

CUSTOMER SERVICE (10years)

RETAIL SALES (5 years)

ACCOUNTING (5 year)

BILLING (5 year)

Medical Records

Sales

Childcare

Certifications and Licenses

CPR Certification

Additional Information

SKILLS AND QUALIFICATIONS:

Great knowledge of anatomy and physiology, medical and ethics

Excellent communication in medical terminology

Ability to compete laboratory techniques, clinical procedures, and first aid

Medical billing and coding, training in computer skills

Accounting and insurance processing

Excellent interpersonal and customer service skills

Bilingual skills, reading and writing

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