Chanel Franco

Customer care

Wichita Falls, TX **308

ad3vz2@r.postjobfree.com

+1-940-***-****

Motivated customer service specialist with one year retail and call center experience in a fast-paced,

team-based

Driven to exceed in customer service through high-quality customer care

Authorized to work in the US for any employer

Work Experience

Customer Advocate

Blue Cross Blue Shield - Wichita Falls, TX

March 2023 to Present

Pharmacy benefits advocate, providing members with benefits details, quote prescription prices, out

bound calls to doctors offices, pharmacies to assist with members inquiries and prescription needs, find

pharmacies in network, data entries etc.

Senior Customer Service Representative

i2c Inc - San Antonio, TX

May 2021 to Present

Escalation, problem solving, Debit card services, transaction history, disputes, data updates, card

reissuance, fraud calls

Order Services Representative

QVC Call Center - San Antonio, TX

August 2017 to October 2017

Provided quality customer service, placed customers orders, data entry, customers info.

Customer Care Agent

Kohl call center - San Antonio, TX

October 2015 to December 2015

Cashier and Customer Service

Nooner's Shell - San Antonio, TX

June 2015 to September 2015

Customer service, cash handling, stocker

Photo Lab Associate

Walmart - San Antonio, TX

June 2013 to June 2013

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Communicated with vendors regarding back order availability, future inventory and special orders.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Asked open-ended questions to assess customer needs.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about

promotions and upcoming events.

Customer Service Rep

King Soopers - Colorado Spgs, CO

August 2008 to November 2008

Asked open-ended questions to assess customer needs. Contacted customer to follow up on purchases,

suggest new merchandise and inform them about promotions and upcoming events.

Asked open-ended questions to assess customer needs. Operated a POS system to itemize and complete

an average of number customer purchases. Monitored cash drawers in multiple checkout stations

to ensure adequate cash supply. Recipient of multiple positive reviews acknowledging dedication to

excellent customer service. Maintained cleanliness and presentation of stock room and production floor.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Server

Waffle Houses - Colorado Spgs, CO

August 2007 to February 2008

Provided quality customer service to all guest, food pr ep., served guests, operated register

CSR - Customer Service Representative

Results Company - Wichita Falls, TX

August 2020

Customer service rep., answer average of 65 inbound calls daily, troubleshoot merchant terminal to help

resolve issue

Customer Service Representative

Alorica - San Antonio, TX

April 2020

Setting up customer account, inbound and outbound calls, data entry, multiple program navigation, and

providing customer with quality customer service

Technical Support

IBEX Global/Apple - San Antonio, TX

August 2018

Providing quality customer service to each customer, data entry, technical support, answered high call

volume

Education

High school or equivalent in Casualty and property and health and life

insurance

American professor - San Antonio, TX

Present

Diploma in Phlebotomy/EKG

Kaplan college - San Antonio, TX

Skills

• Customer Service

• Customer Care

• Call Center

• CSR

• Customer Support

• Technical Support

• Cold Calling

• Phlebotomy

Additional Information

SKILLS

Creative problem solver

MS Windows proficient

Exceptional communication skills

Quick learner

Strong client relations

Contact this candidate