Customer Service Care
Resume:
Chanel Franco
Customer care
Wichita Falls, TX **308
**************@*****.***
Motivated customer service specialist with one year retail and call center experience in a fast-paced,
team-based
Driven to exceed in customer service through high-quality customer care
Authorized to work in the US for any employer
Work Experience
Customer Advocate
Blue Cross Blue Shield - Wichita Falls, TX
March 2023 to Present
Pharmacy benefits advocate, providing members with benefits details, quote prescription prices, out
bound calls to doctors offices, pharmacies to assist with members inquiries and prescription needs, find
pharmacies in network, data entries etc.
Senior Customer Service Representative
i2c Inc - San Antonio, TX
May 2021 to Present
Escalation, problem solving, Debit card services, transaction history, disputes, data updates, card
reissuance, fraud calls
Order Services Representative
QVC Call Center - San Antonio, TX
August 2017 to October 2017
Provided quality customer service, placed customers orders, data entry, customers info.
Customer Care Agent
Kohl call center - San Antonio, TX
October 2015 to December 2015
Cashier and Customer Service
Nooner's Shell - San Antonio, TX
June 2015 to September 2015
Customer service, cash handling, stocker
Photo Lab Associate
Walmart - San Antonio, TX
June 2013 to June 2013
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Communicated with vendors regarding back order availability, future inventory and special orders.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Asked open-ended questions to assess customer needs.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about
promotions and upcoming events.
Customer Service Rep
King Soopers - Colorado Spgs, CO
August 2008 to November 2008
Asked open-ended questions to assess customer needs. Contacted customer to follow up on purchases,
suggest new merchandise and inform them about promotions and upcoming events.
Asked open-ended questions to assess customer needs. Operated a POS system to itemize and complete
an average of number customer purchases. Monitored cash drawers in multiple checkout stations
to ensure adequate cash supply. Recipient of multiple positive reviews acknowledging dedication to
excellent customer service. Maintained cleanliness and presentation of stock room and production floor.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Server
Waffle Houses - Colorado Spgs, CO
August 2007 to February 2008
Provided quality customer service to all guest, food pr ep., served guests, operated register
CSR - Customer Service Representative
Results Company - Wichita Falls, TX
August 2020
Customer service rep., answer average of 65 inbound calls daily, troubleshoot merchant terminal to help
resolve issue
Customer Service Representative
Alorica - San Antonio, TX
April 2020
Setting up customer account, inbound and outbound calls, data entry, multiple program navigation, and
providing customer with quality customer service
Technical Support
IBEX Global/Apple - San Antonio, TX
August 2018
Providing quality customer service to each customer, data entry, technical support, answered high call
volume
Education
High school or equivalent in Casualty and property and health and life
insurance
American professor - San Antonio, TX
Present
Diploma in Phlebotomy/EKG
Kaplan college - San Antonio, TX
Skills
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Technical Support
• Cold Calling
• Phlebotomy
Additional Information
SKILLS
Creative problem solver
MS Windows proficient
Exceptional communication skills
Quick learner
Strong client relations
Contact this candidate