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Customer Experience Real Estate

Location:
White Plains, NY
Posted:
February 24, 2024

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Resume:

Mario Tolisano

917-***-**** – ad3vyc@r.postjobfree.com

WORK EXPERIENCE

Mario Tolisano

917-***-**** – ad3vyc@r.postjobfree.com

WORK EXPERIENCE

APPLE

Specialist, UES, New York

Interact daily with customers, when in the store, by delivering their products a unique customer experience.

Support my team and positively contribute to the needs of the business by being able to flex in different areas when needed, such as Backstage, One Point, Set Up and the Genius Repair Boom

Led my team in Business Introductions.

Fielded Repair Room calls relative to inquiries from customers, as-well-as, Apple Support technicians.

Currently participating in a Retail at Home Experience to add to my growth and development.

Exceeded expectations in close rate, of MAC APP, achieving the highest order value of the team.

Exceeded expectations in March 2021 scoring 100PT TMS with 15 responses, when 4 with 100PT was expected.

My manager at UES, stated that I adapt to difficult situations, draw on my past experiences and apply my learnings to new different settings. She also stated that my drive for use results mindset makes me eager to take initiative to prove my performances and help Apple as well, myself be at its very best.

Continual use of Exchange journal to note my and keep up to date, reading Hello articles.

Concentrating on Customer Focus keeps Apple’s best interest front and center ensuring a great experience.

Gap Year/Semiretirement 04/2014 - 07/2016

Mario Tolisano, Consultant 09/2008 - 03/2014

New York, New York

Construction Management – Real Estate Sales 08/2014 – Present

Represented clients before NY State and local agencies relative to construction projects that were advertised for public bidding.

Leveraged years of experience with government agencies places the company in the most unique position for network by nurturing career relationships that developed with the State and City of New York.

Law Offices of Howard Bimbach 09/2006 – 08/2008

Great Neck, New York

Law Clerk

Client Intake

Trial Preparation for Senior Partner

Legal Research

Ciprietti-Tolisano Builders, Inc. 09/2008 – 03/2014

Westchester County, New York

Owner/President

Negotiated major residential and commercial construction contracts for both privately and publicly, including but not limited to government agencies with the New York Metropolitan Area performed by the company

3rd year of operations obtained Certifications and Work Authorizations issued by the New York Port Authority; The New York State Port Authority; and New York City Fire Department.

Generated over $10 million in construction contracts.

Awarded recognition for Architecture Excellence for rehabilitation of the Mount Vernon Garage, town of Mount Vernon, New York.

SEBCO Development, Inc. 02/1978 – 06/1995

Vice President, Bronx, New York 04/2005 – 08/2006

Managed the everyday operations of the following activities.

SEBCO, originally named the Southeast Bronx Community Organization, organized as a 501©3 not-for-profit by community leaders, residents and a local Catholic Church to combat devastation and blight and housing stock, suffered due to years of neglect.

The South Bronx suffered collapse a collapse of epic proportions socially and economically.

Orchestrated the Renaissance of the South Bronx over this period, by rebuilding over 5000 units of housing stock to fires and destruction.

Provided economic development in terms of jobs and housing for its former residents; and revived a once thriving neighborhood lost to abandonment, returning a lost tax base to the city of the South Bronx,

Generated over $800 million in government financing for construction projects providing housing and jobs for residents.

EDUCATION

Quinnipiac University of Dublin - JD Hamden, CT

Trinity School of Law - University of Dublin - Dublin, Ireland

Long Island University - Brooklyn, NY

New York University - Certificate in Real Estate New York, NY

City University of New York

Herbert H. Lehman College – BA Bronx, NY

SKILLS

I speak conversational Spanish, Italian and working knowledge of Portuguese.

VOLUNTEER PARTICIPATION

Benevity: New: New York Cares; LGBTQ; McDonald House; Breast Cancer, Human Rights Campaign.

Privately:

Volunteer for the NY Chapter of Best Friends of Animals.

Member of the NYC Community Emergency Team New York State office of Emergency Management.



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