Customer Service Pharmacy Technician

Patricia Speights, PHT

*** ***** *****, *******, **. 92311

760-***-**** ********@*****.***

Team player with set goals and priorities. Enthusiastic professional and excellent communicator, with the ability to maintain effective working relationship across cross-functional team. Leadership through collaborative, innovative, relationship building and aligning staff’sabilitiesandexpertiseto produce a well-rounded extremely productive team and quality customer service. Over 15 years of expertise in pharmacy.

Professional Profile

• Prescription Processing

• Pharmaceutical Calculations

• Medical & Pharmaceutical Terminology

• Drug Classifications & Safety

• Medication Inventory Management

• FDA Compliance

• Medicare; Medicaid; Insurance Claims Processing

• Customer Service / Customer Relations

Professional Experience

Adacus United Pharmacy LTC

Pharmacy IV and Picking Technician Oct 2019 - Present • Prepare IV and compounding medication for patients at skilled nursing facility • Dispense medications for patients who unable to travel

• Medications inventory annually

• Restock medications as they arrive from warehouse manufacturer CVS Omnicare LTC

Pharmacy IV and Picking Technician Oct 2018 - July 2019 • Prepare IV and compounding medication for patients at skilled nursing facility • Dispense medications for patients who unable to travel

• Medications inventory annually

• Restock medications as they arrive from warehouse manufacturer CVS Specialty, Redlands CA

Operation Assistant Dec 2017 – Oct 2018

• Collaborate with technicians on packing medication

• Distribute medications to patients; physician’s office; nursing home

• Restocking materials for packing medications; refrigerator; room temperature Barstow Community Hospital, Barstow, CA

Pharmacy Technician Jan 2005 – Aug 2017

• Complete practicum at DEF Pharmacy and subsequently offered in formal training programs followed by full-time employment

• Worked along side licensed pharmacists to provide excellent service within high volume hospital setting

• Facilitate migrate pharmacy to new patient records system

• Transferred hundreds of profiles to database and cross trained several coworkers on the new system

Wal-Mart (Retail Pharmacy Chain), Barstow, CA

Pharmacy Technician Oct 2003 – April 2012

• Swift and correctly calculate dosages; dispense medications; prepare prescription labels; fill prescriptions for approval by pharmacist

• Use the pharmacy proprietary computer program to access prescription information including patient and prescriber data; drug selection; prescription interpretation; insurance billing

• Research and resolve dosage conflicts; potentially harmful drug interactions; insurance issues; other matters to ensure patient safety; wellness; build customer loyalty Education

ACC College (American Career College) Anaheim, CA Pharmacy Technician, Diploma in Applied Science April 2003

• Completed 270 practicum hours at Walmart Pharmacy

• California State Pharmacy Technician License: Expire 10/2020

• Nevada State Pharmacy Technician License: Expire 10/2026

* Illinois State Pharmacy Technician License: Expired 03/2026 Recent Workshops Completed:

Inventory Management; Compounding; Automated Devices for Dispensing Drugs; Pharmacology and the Nervous System; Drug Classification; HIPPA; Pharmacy Law and Ethics

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