Team Leader Customer Service

JUAN AGUINAGA

847-***-**** ****************@*****.*** ELGIN, IL 60123

SUMMARY

Team leader with proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals. In my role as a Shift Superintendent, I bring extensive experience in high-volume warehouse operations, including logistics, distribution, and inventory management. Energetic Manager successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Highly qualified Building Superintendent with proficiency in industrial and public safety. Dedicated maintaining safety through preventive measures for fire, electrical and machines. Experienced in managing 200,000 plus square feet building.

SKILLS

Goal-oriented

Processes and procedures

Lead generation

Issue and conflict resolution

Brand management

Relationship building

Problem resolution

Microsoft Office

Communication

Data management

Collaboration

Time management

Computer skills

Customer service

Troubleshooting

EXPERIENCE

Fellowes Receiving Superintendent, June 1998-Current

Naperville, IL

Set and achieved goals for professional development, as a department and individual ones that were company driven Educated employees, peers, customers about the operation through set processes and procedures Maintained regular and consistent attendance and punctuality of my team Trained new team members with positive reinforcement and respectful, encouraging coaching.

Constantly expanded personal knowledge through Fellowes LESN programs, Outsourced Seminar's, OSHA and National Safety Council Monitored and help keep good housekeeping standards throughout our department.

(Included Warehouse and Shipping Office) Complied with safety standards for our daily operation functions of material handling Planned and conducted weekly safety meetings, audits and committee teams Maintained and communicated daily productivity and shipment reports for our department Defined productivity performance standards and reviewed the outcome of performance goals to set future targets.

Addressed all personnel issues promptly and professionally.

Drove daily workload with effective communication and leadership.

Directed improvements in safety, product quality, service and cost efficiency.

I was hired as a Lift Truck Operator and moved up in the management department. In 2003 was promoted to Group Lead, 2005 promoted to Section Supervisor, 2008 promoted to Shift Supervisor, and 2016 promoted to Receiving Superintendent overseeing 1st and 2nd shifts here at our Aurora Distribution center. During these last 15 years at Fellowes Inc, we have rented an offsite warehouse near our Itasca and Aurora Distribution centers. I was a key contributor to making them successful throughout our busy seasons here at Fellowes Inc.

Life Insurance Agent, Primerica Oct 2022 – Current Lombard, IL

Life, Home and Auto Insurance Adviser

Consults with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details. Provides rate quotes and coverage recommendations; assists with long-term planning. Assists with completion of application and other necessary paperwork; obtains underwriting approval.

Truck Driver, Porreca Freight Inc, June 2003-May 2016 Elk Grove Village, IL

Transported deliveries locally and over the road.

Safely loaded and unloaded deliveries according to size of load and content description.

Submitted all delivery documentation in a timely manner.

Maintained a daily, legible DOT logbook and submitted corresponding documents.

Completed basic maintenance such as minor repairs to keep vehicle neat and running properly.

Operated delivery vans in accordance with company safety policies and procedures.

Established and maintained excellent customer relationships.

Answered customer questions regarding delivery promptly and accurately.

Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.

Delivered products to dealer locations as scheduled and as requested.

Inspected vehicle and immediately reported any defects to a supervisor.

Verified all dispatch instructions.

Inspected tires, lights, brakes and gas, oil and water levels.

Correctly marked invoices and clearly noted returns and shorts.

EDUCATION AND TRAINING

Associate of Arts

Business, University of Phoenix, Arizona January 2018

High School Diploma

Elgin High School, Elgin IL January 1998

License Life Insurance Agent through Primerica

ACTIVITIES AND HONORS

Eagles Club Member

Volunteer Assistant Coach at Elgin Classic Little League

Parent Helper for two Travel Softball Teams in Elgin IL

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/juan-aguinaga-5b781084

ACCOMPLISHMENTS

Led and Achieved Zero Injuries/Accidents for combined 15 years

Received Individual and Team Awards recognized through Fellowes Inc

1999 Individual Teamwork Award

2001 Team Award Best Safety Improvement Itasca Distribution

2014 Individual Winner Safety Leadership Award

2016 Team Award Aurora Distribution Process and Improvement Award

2017 Bicentennial Team Service Award

Safety Committee Member

Managed and Edited PIV Safety Video

CERTIFICATIONS

Equipment Operator Certificate, CPR certified, Emergency First Responder AED Certified First Aid and CPR Principles of Occupational Safety and Health Trained

PERSONAL INFORMATION

TSA Certified, Firearm Owner's Identification Card

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