Jayne Dennis

*** ********* ****, **** ****, Ontario, L1A 1R1, Email: ad3vww@r.postjobfree.com, Phone: 905-***-****

With over 20+ years experience in the Service Provider, IT space and Financial Services. Mutual Fund License since 2014. A true team player, combined with an excellent work ethic and integrity are keys to my success. Seeking a Sales or Sales Supporting position with an organization that is focused on the client.

Strong skills related to sales, sales support, project management and operations; very familiar with Cisco related tools such as CSCC (Cisco Service Contract Center) tool, and Cisco My Workplace Tool, along with key knowledge of pricing tool, config tool and all services, Full Knowledge of Microsoft Suite of Products including Excel, Word, MS Project.

EMPLOYMENT HISTORY

Client Director

Hydro One Telecom

February 2020 to current

Responsible to work with Hydro One, as a “client”, for required telecom needs, circuits, for bandwidth upgrades, new sites, etc. Monthly reporting and business review with Hydro One, and weekly scorecard tracker review, work with key players within both Hydro One Telecom and within Hydro One.

Financial Services Advisor

Scotiabank

October 2018 to December 2019

Monthly and quarterly focus on financial results, focusing on key clients within base; ensure all KPI (Key Performance Indicator) metrics are met, review job aids for new tools and suggest improvements

Contract Role, Financial Services, Recruiting Manager

Freedom 55 / London Life / SunLife

May 2014 to October 2018

CROSS FUNCTIONAL PROJECT MANAGER

Cisco Systems

December 2013 – October 2014

With Annual sales in excess of 47B, Cisco Systems, Inc. is an American multinational corporation headquartered in San Jose, California, that design, manufactures, and sells networking equipment. Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.

Responsibilities

Manage Maintenance and Services Contracts within Service Provider team contributing to company targets for renewal rates and attach rates for both Bell Canada (BCE) and TELUS, Complete and verify all Statements of Work

Services include technical services (maintenance break/fix), Advanced Services, Professional Services, etc. All services under my portfolio are for their own use.

Experience working with all Cisco services tools including CSCC, My Cisco Workspace, CCW and service mapping tool.

Accomplishments

Only service team to over achieve quota at 104%

Successfully supported Bell and TELUS who are the largest accounts within the SP team

Carry certifications for Cisco Sales Essentials, Cisco Service Expert (CSEP)

TECHNICAL OPERATIONS MANAGER, CUSTOMER EXPERIENCE

Cogeco Cable

August 2012 to October 2013 (Contract)

With revenues of over $317M, Cogeco is a diversified telecommunications and media company headquartered in Montreal, Quebec, which serves residential and commercial customers through various subsidiaries. The company provides cable television, telephone and Internet connectivity services to consumers in parts of Ontario, Quebec, and several regions of the United States. In recent years, COGECO has expanded into business telecommunications and information technology services through its fiber optic and data center network.

Responsibilities

Focus on management of the eastern geography of Ontario and supervising technicians on both install and service maintenance; customer base includes residential and commercial clients

Fully accountable for service, install and implementation, personnel, warehouse, equipment, fleet and full operations

Recruiting

Achievements

Only one of nine work centers to consistently hit FTR (first time right) customer service targets for customer satisfaction

Success in ongoing achievement of all 13 KPI targets for our geography

Focus on corrective action and deficiencies, including process improvement recommendations

PARTNER SERVICE DEVELOPMENT MANAGER, CUSTOMER FOCUS

Cisco Canada

December 2011 to August 2012 (Contract)

Responsibilities

Full accountability on Services Portfolio within Cisco Canada for TELUS, Allstream and Compugen

Service focus includes technical services (maintenance/break/fix), Attach Rate and Renewals, Advanced Services, Professional services

Achievements

Over achievement of target for two out of three reseller customers; total target achieved at 112%

Prominent wins include three-year service opportunity at Government of Ontario and achievement of managed services targets through Allstream

SALES / PROJECT MANAGER –Voice and Data Solutions Team, OPERATIONS MANAGER, Kingston and Belleville

Bell Canada – Enterprise Markets

October 1999 – December 2011

At $19B, Bell Canada is Canada's national leader in communications with 28 million customer connections across the country. The company provides consumers and businesses with solutions for all their communications needs. Bell is also Cisco’s largest Gold Partner in Canada with annual sales in excess of $250m. Bell Canada is a subsidiary of BCE, one of Canada’s largest corporate companies

Responsibilities

As an Account Consultant, $30M CDN quota for FY2008 (Jan 1/08 – Dec 31/08), work across functional teams

Manage team of 14 Bell Enterprise Account Managers in Finance vertical to develop plans and strategies to sell and support internetworking solutions; direct responsibility for Cisco product and service sales in these accounts; direct recruiting and hiring responsibility, Full Statement and Scope of Work responsibility within Bell IT

Supplementing above Cisco-based solutions with implementation services, engineering, network assessments and after sale-maintenance such as BellNet or Cisco SmartNet to improve overall profitability of Cisco portfolio, including service install and renewals

Leverage Canadian programs such as Cisco OIP, NSI, VIP and CTMP to gain competitive advantage over other Cisco partners; leverage other programs offered by Nortel such as GEM and SBA

Complete RFP’s and Vendor of Record requests for Finance Sector clients

Forecast revenue on a weekly basis for Sales director; submit monthly activity reports

As a sales manager, sales management responsibility for 13 sales reps and team of 5 pre-sales representatives

Full team responsibility of $240M quota

Accomplishments

Achieved 104% in FY2009 as Sales Manager on a sales team target of $240M in revenue

Achieved 112% in FY2008 on a $30M quota target

Achieved 120% in FY2007 on a $25M quota target

Hold Account Manager role in Cisco Service Expert (CSEP), in addition to being Cisco Sales Expert

Prominent wins include BMO, RBC, LHSC and Cap Gemini

NATIONAL ACCOUNT MANAGER

3Com Canada

January 1998 – August 1999

Before being acquired by HP in 2010, 3Com’s final revenues were over $3.8B. 3Com was a large networking manufacturer competing with the likes of Cisco, Digital and SynOptics. 3Com provided network interface controllers and switches, routers, wireless access points and controllers, IP voice systems, and intrusion prevention systems.

Responsibilities

Reporting to the National Distribution Manager, full account responsibilities for the largest 3Com distributor,

Ingram Micro, with a Canadian quote of $100M

Strong focus on System sales growth, representation growth of over 80% from previous year

Worked daily with Ingram dealer network and liaison between 3Com and the dealers

Accountable for inventory recommendations to Ingram in order to support the business; targeted new products to ensure inventory was in stock before full product announcements (general availability)

Achievements

Key market relationships with strategic VARs resulting in increased sales for Ingram Canada; 3Com in top three vendors

Developed ongoing six month marketing plan to address campaigns, tradeshows, training, seminars and social events with customers; fully accountable for co-op funding and allocation (market development funds)

Exceed all sales quota assigned to my accounts (Ingram as well as two smaller distributors)

Relationship Manager

IBM Canada

May 1996 – January 1998

With revenue of over $99B, and founded in 1911, The International Business Machines Corporation (IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services.

Responsibilities

Reporting to the Metro Branch Manager, major account responsibilities for accounts with Networking and Structured Cabling opportunities with over $5M quota (branch quota $183M)

Strong customer relationships with account responsibilities including such accounts as Honda, Toyota and DND, along with strong contractor interface in the structured cabling market

Key focus on structured cabling primarily on “certified” jobs for both Nordx and Lucent, along with networking vendors such as IBM, 3Com and Bay Networks, including Network Availability Services

Achievements

Member of team who received 1996 Canada Award of Excellence for Customer Service

Achieved financial targets as measured in Customer Services Executive Incentive Plan

Successful in winning the Honda project for the new building (van plant) in Alliston, Ontario

EDUCATION

Ryerson University, Business and Administrative Studies, BA

Orangeville District Secondary School (Grade 13), OHGSSD

OTHER TRAINING AND SKILLS

Marketing Management, York University

President’s Club, Bell Canada

Team Leader Training, Anixter Quality of Service

Award of Excellence Recipient

Making Effective Presentations

Leading the Anixter Team

Face to Face Selling

Account Development Strategies

Advanced Sales Team Manager Training

Team Leader ISO 9002 Certification

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