Christy P. Brunson **** Westfield Way Apt. ***, Saint Cloud,FL 34769

ad3vvp@r.postjobfree.com/ 919-***-****

Objective: Posses exceptional versatility and multitasking skills, especially in a high-pressure environment. Used my office assistant, customer service and people skills thereby created an efficient and positive work environment.

Professional Skills

Certified Biometric Technician

USCIS Immigration Biometric Division

Performs Biometrics processing to include 10 prints, electronic photographs, electronic signatures, and press print.

Uses manual and/or electronic Biometrics processes for 6 or more applicants per hour. Maintains a fingerprint reject rate of 2% or below.

Biometric Software

Responsible for tracking processing time for each applicant. Demonstrates familiarity with terminology of work environment, knowledge, and understanding of USCIS basic immigration paperwork and procedures. Ensures all biometrics documentation is complete and in the appropriate order. Responsible for safeguarding all documents. Ability to use good judgement in challenging situations.

Able to perform all reception and administrative duties of the General Clerk 1 and may act as a substitute for the General Clerk.

Clerical

Excellent Communication skills both orally and written Keen attention to detail and strong ability to multi-task follow directions Interacted with the patients and co-works to provide information Distributed mail and messages

Data Entry (filing, merging, retrieving, and updating information for applicants) Microsoft Office (Excel, Power Point, Word, Outlook) Knowledge of Business Communication, Records Management, Administrative Assistant Office Management, and Procedures for the Automated Office Ability to work efficiently in a team- oriented atmosphere and meet deadline in a timely manner Employment History

Vocational Rehabilitation Technician- Vocational Rehabilitation Services July 2021-Present

Interviews clients to assess their resources and make referrals for appointments for Vocational Rehabilitation Services.

• Implements necessary procedures to acquire or purchase medical/psychological information and arranges for the necessary medical evaluations at the direction of the Vocational Rehabilitation Counselor.

• Coordinates customers’ transportation and as assists customers with purchasing of services approved on the IPE. Works with the counselor to ensure that services listed on the PE are scheduled and completed.

• Assists Counselors and Supervisor with job placement, follow-up services, and maintaining ongoing contact with customers to ensure vocational progress. Assist Counselor and Supervisor in meeting Federal and State service delivery to customers. Communicate with community partners to expedite services for new and existing customers. Customer Service Skills- Assists customers with questions they maybe be having about the service by responding promptly, getting to know the customers and listening to their concerns about the type services that has been or will be offer.

• Answer phones and filing as require with the completeness of the authorization process. Submit monthly reports, document activities in customer records and processes files for case closures Certified Biometric Technician/Back-up Site Supervisor USCIS Immigration Services/Application Support Center

October 2013-June 2021

• Performs Biometrics processing to include 10 prints, electronic photographs, electronic signatures, and press print. Performs IDP duties if assigned. Uses manual and/or electronic Biometrics processes for 6 or more applicants per hour. Maintains a fingerprint reject rate of 2% or below.

• Responsible for tracking processing time for each applicant.

• Demonstrates familiarity with terminology of work environment, knowledge, and understanding of USCIS basic immigration paperwork and procedures.

• Reviews immigration and biometrics documentation. Ensures all documentation is complete and in the appropriate order.

• Proofs and checks own work for accuracy and completeness. Differentiates between acceptable and non-acceptable biometrics in accordance with FBI biometrics processing standards. Perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training. Responsible for tracking processing time for each applicant.

• Responsible for safeguarding all documents. Ability to use good judgement in challenging situations. Supervises and monitors all Biometrics capture, and Biometrics processes by observation or participation. Prepare and submits timely and accurate reports to the PMO. This includes Weekly Production Report and Customer Service Reporting

(Management Control System).

• Able to perform all reception and administrative duties of the General Clerk 1 and may act as a substitute for the General Clerk.

• Able to perform administrative duties of the Security Guard as needed.

• Assists customers with routine questions. Performs general administrative duties using discretion.

• Supervises Biometrics Technician if assigned. Excellent communication, interpersonal skills and superior management skills.

• Have a high degree of attention to detail and exemplary professionalism and decorum.

• Have the ability to motivate team members and deliver on contract goals.

• Supervises the day-to-day duties of ASC, including administration, customer service, and daily production. Supervises Biometrics Technicians if assigned.

• Train a majority of all new ASC personnel using the SOP and other training tools hands on experiencing. Provide leadership, guidance, motivation and assistance to ASC employees.

• Ensures adherence to company and Program workplace policies.

• Performs Biometrics Technician, General Clerk I function as needed. Able to perform all reception and administrative duties of the General Clerk I.

• Performs other related duties as assigned or requested Cashier Wal-Mart

September 2011-May 2019

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Greet customers entering establishments and maintaining clean checkout areas.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Dental Technician /Internship Custom Smiles

August 2010-November 2010

• Maintains and improves patients' oral health by fabricating fixed and removable prostheses according to dentist prescriptions.

• Constructs prostheses and fabricated bite rims, custom trays, relines repairs by following the dentist's prescription from impressions of the patient's mouth.

• Building-up wax replicas of part or all of the mouth (teeth) on the model by melting away the wax.

• Polishing and finishing the appliance prior to its being placed in the patient's mouth by the dentist.

• Utilizes and conserves equipment by maintaining supplies inventories and keeping equipment operating.

• Improves quality results by studying, evaluating, and re-designing implementing changes.

• Updates dental laboratory technician job knowledge and skills by participating in educational opportunities.

• Enhances dental laboratory reputation by accomplishing new and different requests to add value to job accomplishments.

Dental Technician/ Internship Precision Dental Works May 2010-July 2010

• Constructs prostheses by making models of the mouth and teeth from impressions of the patient's mouth taken by the dentist.

• Building-up wax replicas of part or all of the mouth and/or teeth on the model and melting away the wax.

• Articulated and mounted cases from pour up impression material.

• Create a model of patient's mouth by pouring plaster into a dental impression and allowing plaster to set for the dental prostheses.

• Mold wax over denture setups to form the full contours of artificial gums.

• Utilizes and conserves supplies equipment by maintaining supplies inventories and keeping equipment operating.

• Enhances dental laboratory technician job knowledge and skills by participating in educational opportunities and professional organizations. File Clerk Durham Housing Authority

February 2008-April 2008

• Retrieve, sort, and file all information in storage room.

• Interact with clients, visitors, staff and the public.

• Collect materials to be filed from company and staff.

• Removed out-of-date documents and placed essential paper materials to be recorded. PRN (on-call) Receptionist Croasdaile Village

April 2007- November 2007

• Adheres to policies and procedures for all safety plans.

• Directs incoming calls appropriately while maintaining confidentiality; taking messages and relaying them in a timely manner; and demonstrating appropriate customer services with both internal and external customers.

• Assists visitors by providing clear directions to their destination.

• Maintaining a clean and comfortable reception area promoting positive image.

• Perform the position requirements and other special needs of patients or customers served by the department.

Medical File Clerk/ Volunteer Durham Veteran’s Administration Medical Center January 2007- May 2007

• Gathers patient information by collecting demographic information from a variety of sources interacting with registration areas and keeping information confidential.

• Retrieves and initiates medical records by following chart-out procedures; documenting reasons charts cannot be retrieved. Delivers charts to assigned areas of the hospital by following established routing procedures.

• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements standard. Education

2015 Ashworth College, Atlanta Georgia, GA

Diploma, Medical Office Assistant

2010 Durham Technical Community College, Durham, NC A.S., Dental Laboratory Technology

2009 Campbell University, Morrisville, NC

B.S., General Studies

2006 Durham Technical Community College, Durham, NC A.S., Office Systems Technology

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