Islip, NY *****

631-***-****

ad3vvh@r.postjobfree.com

SUMMARY

I am a motivated Sales and

Customer Service Representative

with 20+ years of experience

offering office support and

promoting products and increasing

revenue for the company with my

natural ability and increasing

positivity. I am an energetic and

reputable individual possessing

strong work ethic, professional

demeanor and superb initiative.

I have exceptional customer

service and decision-making skills

and I have exceptional customer

relations and Im extremely driven

and ambitious. Between my upbeat

positive outgoing personality and

many years of experience working

with people problem solving and

opening many new accounts

through excellent product

knowledge and gaining the trust of

a potential client I would build my

book of business through referrals

and word of mouth as well as cold

calling or managing difficult

incoming calls. I have a way of

satisfying and resolving any issues

a potential or an existing client may

have had.

I am a very meticulous and

systematic individual who is super

skilled in organizing, planning and

Pamela L. Held

EXPERIENCE

November 2018 - December 2024

Administrative Assistant Heather Behan Board Certified Nurse Practitioner Blue Point, NY

August 2016 - November 2018

Lorenzo's Pizzeria Jose Gonzales Deer Park, NY

Drove customer feedback to deliver information to my employer for corrective action.

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Organized files, developed spreadsheets, faxed reports and scanned documents.

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Updated system to organize office documentation, maximizing efficiency and increasing productivity.

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Entered data into spreadsheets using Microsoft Excel or other similar programs.

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Sorted and distributed incoming faxes, letters and emails for office distribution.

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Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information to patients.

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Composed, edited and typed complex memos and reports with job-related software.

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Managed incoming calls while providing information or transferring callers to my employer.

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Reduced financial discrepancies by accurately analyzing data on individual payment records and ensured they were accurate and complete.

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• Responded effectively to sensitive inquiries.

• Prepared and prioritized calendars and correspondence. Conducted research online using search engines such as Google or Yahoo!

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Composed letters, memos, reports, emails, presentations to keep my employer informed.

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Scheduled appointments for patients according to their monthly sessions and their schedules.

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Composed correspondence, reports on progress and kept track of all patients and made sure that they received the appropriate care at the appropriate time.

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• Prioritized and organized tasks to efficiently accomplish goals.

• Recognized by employer for providing exceptional services. Updated contact lists regularly when changes occur on patient status and updated contact information on a consistent basis.

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• Displayed strong telephone etiquette, effectively handling difficult calls.

• Identified needs of customers promptly and efficiently.

• Achieved cost-savings by developing functional solutions to problems. Approached customers and engaged in conversation through use of effective interpersonal and people skills.

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• Exceeded customer satisfaction by finding creative solutions to managing daily clerical needs.

Bringing solid expertise in

coordinating documents, reports

and records, handling

correspondence and managing

deliveries. Skilled in oral and

written communication, team

leadership and relationship-

building.

I am a highly-motivated employee

with desire to take on new

challenges. Strong worth ethic,

adaptability and exceptional

interpersonal skills. Adept at

working effectively unsupervised

and quickly mastering new skills. I

consider myself a highly developed

communicator.

SKILLS

• Meeting Planning

• Digital Archiving

• Mail Handling

• Document Control

• Report Writing

• Scheduling

• Data Entry

• Presentation Design

• Database Management

• Spreadsheet Management

• Office Administration

• Reading Comprehension

• Excel Spreadsheets

• Internet Research

• Presentation Preparation

• Technical Support

• Document Retrieval

• Microsoft Outlook

Timeline Planning and

Management

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• Phone Call Answering

• Complex Problem-Solving

Documentation and

Recordkeeping

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• Multitasking and Prioritization

• Computer Proficiency

• New Business Development

• Customer Relations

• Highly Organized

• Critical Thinking

• Microsoft Excel

• Social Media and Promotions

• Multi-Line Phone System

• Marketing

July 2015 - July 2017

Pharmaceutical Sales Representative Genetco Ronkonkoma, NY October 2010 - September 2014

Licensed Insurance Agent PJP Health Agency Melville, NY problems.

• Delivered products to customer locations on time.

• Recognized by management for providing exceptional customer service. Answered all calls per shift to assist with customer questions and concerns.

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• Understood and followed oral and written directions. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Completed day-to-day duties accurately and efficiently.

• Kept everything stocked and an organized clean work environment. Extreme multi tasking by phone orders, and through multiple tablets for Grubhub, DoorDash and Uber eats in an efficient and timely manner.

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Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

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Maintained up-to-date knowledge of relevant industry trends and developments.

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• Negotiated and closed deals with minimal oversight. Made recommendations to customers to promote brand effectiveness and product benefits.

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Coordinated with internal departments such as logistics and finance in order to ensure timely delivery of orders.

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Provided detailed product presentations to customers on a regular basis to promote products and services.

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Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.

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Educated customers on product features and technical details to highlight benefits.

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Communicated effectively with clientele to maintain customer satisfaction and loyalty.

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Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

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Listened to customer needs to identify and recommend best products and services.

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Collaborated with new customers to give details about company offerings.

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Increased repeat business using great customer service, problem- solving and conflict resolution skills.

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• Assessed client needs and sold appropriate products.

• Resolved any customer complaints or issues in an efficient manner. Networked to build client base and promote products to new and existing clients.

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Exceeded sales goals using consultative sales talents and effectively explaining products and services to generate interest.

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Developed relationships with customers and presented promotions that increased sales and profit.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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• Understood and followed oral and written directions.

• Developed and implemented sales strategies to increase market share

• Strong Problem Solver

of insurance products.

Advised clients on their insurance needs and coverage options based on individual requirements.

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Provided assistance with billing inquiries, payment processing, and customer service issues.

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Maintained accurate records of client information including contact details and policy changes.

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Identified opportunities for cross-selling additional policies or services to existing customers.

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Assisted in the development of training materials for new agents entering the field.

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Participated in industry events such as conventions, seminars, workshops.

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Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.

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Performed routine follow-up calls to assess customer satisfaction with products and services.

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Responded promptly to customer inquiries via phone calls or emails in a professional manner.

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Explained different options to prospective clients, encouraging sale of insurance policies that best fit the needs and budget of each individual.

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Maintained retention by providing excellent quality personal customer support and was able to build excellent business relations with my clients.

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Assisted with customer requests and answered questions to improve satisfaction.

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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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EDUCATION AND TRAINING

June 2003

High School Diploma

Plainedge Senior High School, Massapequa, NY

Some College (No Degree) Liberal Arts And General Studies Hillsborough Community College, Tampa, FL

• Major in criminal justice

• Major in Spanish

• Received a New York State Regents Diploma

Excelled in presentations and was very involved in all classroom discussions.

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• I had a family emergency and had to move back to New York. Never completed to receive a degree but was always working as a waitress and bartender while working on a career path.

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Contact this candidate