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United States Customer Service

Location:
Cherry Hill, NJ
Salary:
40k
Posted:
February 24, 2024

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Resume:

ADRIENNE SHERMAN

Self Motivated, Energetic, Enthusiastic, Eager and Optimistic

Medford, NJ 08055

ad3vve@r.postjobfree.com

609-***-****

#readytowork

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Acquisition Specialist

Veterans Administration Hospital - Philadelphia, PA July 2004 to Present

MS. ADRIENNE ANALOG SHERMAN

1 Hanley Parke

Medford, NJ 08055 United States

Mobile: 609-***-**** - Ext:

Email: ad3vve@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - NJ United States - PA - Philadelphia Work Experience:

Veteran's Health Administration C.M.J.C V.A.M.C

3900 Woodland Avenue

Philadelphia, PA 19104 United States

03/2019 - Present

Hours per week: 40

Series: 1101 Pay Plan: GS Grade: 9-4

This a time-limited appointment or temporary promotion Facilities Customer Account Specialist/ Contract Ordering Representative/Acquisition Specialist (This is a federal job)

Duties, Accomplishments and Related Skills:

Serve as primary customer facing point of contact for the Order Fulfillment process in terms of resolving emergency requests, customer orders, providing tailored customer support, maintaining customer data, and initiating calls to customers. Ensure the timely processing of customer orders and customer access to product, account, and order information.Responsible for the receipt, validation, and pricing of customer Sales Orders and managing back orders. Monitor and enhance customer relationships by participating in customer outreach initiatives to assess customer satisfaction and inform customer of new capabilities.Take direct action on complex customer complaints.Conduct detailed reviews to evaluate, advise on, and improve the effectiveness of customer service/support programs.

Experience with the Order Fulfillment process, develop action plans that address root causes of widespread problems, conduct detailed program reviews for evaluating, advising and improving customer service/support programs related various customer issues. Provide resolutions of complex and/or widespread customer billing and collection issues. Generate and review applicable reports and metrics relating to customer orders. Participate in organizational changes to improve customer service/ satisfaction. Liable for managing data associated with staff productivity and administrative clinical performance measures. Guide the evolution of organizational data by developing, maintaining and managing facility databases. Oversee organizational and contractor compliance. Collaborate and plan with other managers to coordinate and/or integrate operations and interests of other organizations. Preserve all due-in records and process receipt documents. Ensure there is an acceptable accuracy level, long supply information, days of stock on hand, transaction registers, stock trends, and high cost/high use items. Formulate recommendations to the Inventory Management Officers. Review individual items with unique characteristics, strategic value or complex problems. Develop and compile substantiating data to support requests for additional funds; with the consideration of current market value, past procurement history, and increased requirements.Update the Time Phased Inventory Plan (TIP) master data and planning rules. Calculate planning parameters (e.g., lead-time, safety stock), generate exceptions, and modify the TIP. Develop procedures, policies, and supporting artifacts to ensure procurement activities are consistent with Federal Acquisition Regulations (FAR), VA Acquisitions Regulations (VAAR) and other federal procurement laws and regulations. Establish, expedite and review consolidation of all procurement packages. Negotiate performance requirements among multiple sites and service lines to obtain agreement, standardize enterprise equipment, supply and/or service requirements plans. Establish and maintain control to ensure that contracts are executed in accordance with terms. Advise in all phases of negotiation with the contract specialist/ contracting officer for contract modifications, changing orders, supplemental agreements and delivery order processes including requirements, definition, justification and approval for service contract extension, method of contracting, evaluation of proposals and all phases of contract administration. Monitor quality assurance surveillance plans. Oversee administration of contracts to ensure work is completed in accordance with specifications. Prepare, review, and analyze contract related documents that support the Contracting Officer's Representative (COR) policies and processes. Document contractor compliance. Review contract scope determinations, contract modifications, supplemental agreements, justifications, approval reviews/fair opportunity evaluations and claim disputes. Monitor, review, and determine whether the contractor’s performance is in compliance with terms and conditions of the contract specifications. Inspect all work for full compliance with contract requirements. Notify the Contracting officer of violations of labor standard provisions, work that does not comply with contract requirements. Initiate corrective action. Evaluate monthly cost data. Perform inspections of contract deliverable's. Approve invoices per contracts’ terms and conditions. Handle contract related services, product acquisition, and procurement of items. Oversee the contracts including pre-award and post-award; prepare procurement packages with unique, emergent and complex requirements including development of requirement documents (e.g. performance work statements and objectives, cost benefit analysis, gap analysis, sole source justifications,past performance, market research, etc.); develop sole source justifications; develop and analyze reports to make recommendations on acquisition and contracting issues; participate in negotiations with other officials throughout all phases of contract administration. Supervisor: Susan McCaffrey 412-***-****)

Okay to contact this Supervisor: Yes

C.M.J.C VA MEDICAL CENTER PHILADELPHIA

3900 UNIVERSITY AND WOODLAND AVENUE

Philadelphia, PA 19104 United States

11/2017 - 03/2019

Salary: 63,259.00 USD Per Year

Hours per week: 40

Series: 2010 Pay Plan: GS Grade: 9-4

LOGISTICS INVENTORY MANAGEMENT SPECIALIST (This is a federal job) Duties, Accomplishments and Related Skills:

Inventory Management Specialist for expendable (EX) assets/materials, I am the subject matter expert serving as an advisor and consultant to the Chief Supply Chain Officer (CSCO) and Assistant CSCO on inventory management matters for sound commodity management concepts, practices, and control of all consumable inventory. Major duties and responsibilities include: Supply Management: responsible for the inventory management, control and distribution of expendable inventory; ensuring maximum effectiveness in the management of inventories; having oversight and accountability of the management plan for the commodity program; conduct effectiveness/efficiency reviews; oversee the computation of requirements for supplies; serve as the approving official for approving reconciled purchase card transactions; oversee the care and handling of specialized items; prepare/ review submissions to obtain approval or funding; and act as the central point of contact for the coordination of commodity support and the resolution of logistics problems; Returns, Recalls and Reutilization: manage federal and agency programs for the return and reutilization of medical supplies; approves emergent procurement decisions; participate in root cause analysis process; and serve as the utilization and disposal official for excess consumables. Specialized experience in the planning, coordinating and executing of inventory and materials management programs; directing and overseeing the lifecycle management of individual assets; conducting data/information analysis for acquisition planning; managing and controlling non-expendable equipment and assets. Pull stock inventory and material for delivery; replenish stock inventory; interact with clinical and administrative customers and maintain records on stock levels; Communicate to the Lead or Supervisor any concerns related to supplies, equipment and procedures. Provide information to customers regarding medical supplies; Monitor expiration dates, rotate stock to limit outdates and remove items from use as required by outdates; Monitor and control critical supplies; Perform daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment; Resolve differences between records and physical count of stock; Distribute items according to established or ad hoc requirements in computerized inventory management systems; Assist in the supervision and oversight of staff in assuring that they are in compliance to regulations, policies and directives related to supply/inventory management; develop performance standards, conduct staff evaluations, conduct staff training; performing analysis and studies on supply and inventory management processes, including quantitative analysis (costs; fund control points), to develop strategies for process and organizational improvements; and applying exceptional in-person and in-writing communication skills to direct staff, advise management, and produce correspondence and reports. Perform site visits to supported services off-site to endure inventory accountability and control. Administer Federal and agency programs for the return and reutilization of medical supplies. Liable for managing data not limited to, but associated with staff productivity, administrative and clinical performance measures and quality indicators. Identify trends in performance, conduct focused reviews; and identify creative recommendations and solutions to improve efficiency and effectiveness of operations. Guide the evolution of organizational data by developing, maintaining and managing facility databases. Oversee organizational and contractor compliance with milestone and system performance criteria. Collaborate and plan with other managers and appropriate personnel to coordinate and/or integrate operations and interests of other organizations. Process 2237's and write checks for vendors. Preserve all due- in records and process receipt documents to properly add assets to the expendable inventory. Review and analyze stock data to assure the most economical levels are maintained and to assure an acceptable accuracy level such as inactive and long supply information, days of stock on hand, transaction registers, stock trends, and high cost/high use items. Formulate recommendations to the Inventory Management Officer regarding changes to products, stock processes, or other areas of the supply program. Review individual items with unique characteristics, strategic value or complex problems. Develop and compile substantiating data in support of requests for additional funds in consideration of current market value, past procurement history, and increased requirements. Ensure updates are made to the Time Phased Inventory Plan (TPIP) master data and planning rules, calculates planning parameters (e.g., lead-time, safety stock), generates exceptions, and modifies the TPIP. Apply strategies for allocation, systemically generating the planned orders and arrivals. Supervisor: Pablo Cheveres 215-***-****)

Okay to contact this Supervisor: Yes

C.M.J.C VA MEDICAL CENTER PHILADELPHIA

3900 UNIVERSITY AND WOODLAND AVENUE

Philadelphia, PA 19104 United States

11/2018 - Present

Salary: 58,284.00 USD Per Year

Hours per week: 40

Series: 1101 Pay Plan: GS Grade: 9-2

This a time-limited appointment or temporary promotion FAC-COR/ A.U.S Training (This is a federal job)

Duties, Accomplishments and Related Skills:

Having a COR level II certification allows me to shadow as a subject matter expert in the acquisition process, I assist in the development of procedures policies and supporting artifacts to ensure procurement activities are consistent with Federal Acquisition Regulation and other procurement laws and regulations. Work on contract pre-award and post awards while displaying expertise to all administrative and clinical services within the medical center and supported catchment area. Daily duties and responsibilities include: Developing procedures, policies, and supporting artifacts to ensure procurement activities are consistent with Federal Acquisition Regulations (FAR), VA Acquisitions Regulations (VAAR) and other federal procurement laws and regulations. Conduct analysis and recommend course of action to ensure that vision clinical and administrative service requirements have addressed considerations such as construction, budgeting, supporting manpower and other factors. Attend training on procurement policies and new processes and procedures related to procurement. Establish, expedite and review consolidation of all procurement packages including unique, emergent and complex requirements to meet timely and technical needs of assigned acquisitions. Negotiate performance requirements among multiple sites and service lines to obtain agreement, standardize enterprise equipment, supply and/or service requirements in support of strategic acquisition plans. Establish and maintain control to ensure that contracts are executed in accordance with terms. Advise in all phases of negotiation with the contract specialist/contracting officer for contract modifications, changing orders, supplemental agreements and delivery order processes including requirements, definition, justification and approval for service contract extension, method of contracting, evaluation of proposals and all phases of contract administration. Monitor quality assurance surveillance plans to ensure that contracted services meet the expectations and needs of the facility. Oversee administration of contracts to ensure work is completed in accordance with specifications. Prepare, review, and analyze contract related documents that support the Contracting Officer's Representative (COR) policies and processes. Gather program information from a variety of sources to resolve issues surrounding work operations and contract support. Document contractor compliance or non-compliance utilizing Federal Acquisition Regulations (FAR) and their application in a shipbuilding environment. Monitoring contract administration to ensure contracts meet specification requirements. Conduct contract/procurement negotiations. Perform performance evaluation functions to monitor surveillance of contactor performance. Review contracts to include contract scope determinations, contract modifications, supplemental agreements, justifications, approval reviews/fair opportunity evaluations and claim disputes, and contract Monitor, review, and determine whether the contractor’s performance is in compliance with terms and conditions of the contract specifications and inspecting all work for full compliance with contract requirements. Notify the Contracting officer of violations of labor standard provisions, work that does not comply with contract requirements, and if contractor fails to remove, correct, or replace rejected work. Initiate corrective action ensuring that all defects and omissions are corrected or completed and that the contractor provides formal proposals for contemplated changes. Evaluate monthly cost data on a quantitative and qualitative basis to include trends and projections, if appropriate. Conduct cost data analysis on a quantitative and qualitative basis. Perform inspections of contract deliverables. Approve invoices per contracts’ terms and conditions. Handle contract related services, product acquisition, and procurement of items in a healthcare environment; oversight of contracts including pre-award and post-award; prepare procurement packages with unique, emergent and complex requirements including development of requirement documents (e.g. performance work statements and objectives, cost benefit analysis, gap analysis, sole source justifications, past performance, market research, etc.); develop sole source justifications; develop and analyze reports to make recommendations on acquisition and contracting issues; participate in negotiations with other officials throughout all phases of contract administration; and monitor expenditures and report on deviations from contract terms. Supervisor: RENATA HUNTER 215-***-****)

Okay to contact this Supervisor: Yes

C.M.J.C VA MEDICAL CENTER PHILADELPHIA

3900 UNIVERSITY AND WOODLAND AVENUE

Philadelphia, PA 19104 United States

07/2016 - 07/2017

Salary: 59,436.00 USD Per Year

Hours per week: 40

Series: 0346 Pay Plan: GS Grade: 9-3

This a time-limited appointment or temporary promotion LOGISTICS MANAGEMENT SPECIALIST (This is a federal job) Duties, Accomplishments and Related Skills:

Assist in the final review and recommendations on regulatory compliance and accuracy of supply chain management processes. Review, interpret and apply processes when making recommendations to corrective measures. Develop ongoing strategic analyses across supply chain activities and recommends solutions for improvements. Direct item distribution to storage locations. Provide disposition instructions for recess and dormant material at a facility. Determine underlying causes of deficiencies to identify supply chain problem areas. Perform logistical assessments of strategic supply support and alerts management of systemic problems. Write and develops documentation of supply chain policies and procedural directives. Provide authoritative technical advice concerning logistics and general supply matters. Perform cost containment strategies, ensuring the effectiveness, quality and economy of operations. Research and study best practices in the supply industry. Serve as a team lead in supply chain management, assisting with the direction and control of logistics planning; analyze product delivery or supply chain processes to identify or recommend changes; performing data analysis, and statistical analysis to identify improvement opportunities. Specialized knowledge and experience of logistics support activities in areas of acquisition management, purchasing, transportation, distribution, inventory management and control, expendable and non-expendable equipment, and warehouse operations. Assist and shadow in the planning and managing of all the levels of supply chain activities involved in sourcing, procurement and logistics management. Coordinate and collaborate with a variety of stakeholders; including clinicians, professional/administrative peers, suppliers, intermediaries, third-party service providers, and customers. Oversee, negotiate, and integrate functions with primary responsibility for linking major business functions and business processes within and across organizations into a cohesive and high performing business model. Identify specific requirements for money, manpower, material, facilities, and services needed to support the program and correlating those requirements with program plans to assure needed support is provided at right time and place. Exercise knowledge of agency program planning, funding, and management information systems and utilizes broad knowledge and skills of organization functions and activities to provide logistical support and coordinate and evaluate the efforts of functional specialists to identify specific requirements to develop and adjust plans and schedules for the actions needed to meet requirements timely. Plan forecast and execute budget for healthcare resources and services, supplies, subsistence, durable medical equipment, medical gases, expendable/non-expendable and capital equipment, inventory management, warehouse operations, transportation, and distribution. Supporting the supply chain management officer responsible for the development and integration of a cohesive, forward- looking supply chain that ensures the logistical requirements are met. Oversee, guide, manage and integrate supply chain operations across the organization, including planning/coordination with fiscal, acquisition, clinical and administrative operations. Skills attained but not limited to the use of Acquisition Strategy, Administration and Management, Financial Management, Leadership, Managing Human Resources, Planning and Evaluating, Problem Solving and Technical Competence.

Supervisor: RENATA HUNTER 215-***-****)

Okay to contact this Supervisor: Yes

C.M.J.C VA MEDICAL CENTER PHILADELPHIA

3900 UNIVERSITY AND WOODLAND AVENUE

Philadelphia, PA 19104 United States

11/2014 - 07/2016

Salary: 47,842.00 USD Per Year

Hours per week: 40

Series: 1106 Pay Plan: GS Grade: 7-5

This a time-limited appointment or temporary promotion PROCUREMENT TECHNICIAN (This is a federal job)

Duties, Accomplishments and Related Skills:

Establish procurement packages including justification and authorization, sole source justification, independent market research, and cost comparisons for orders over $3,000; Partner with clinicians to assist in identifying devices and equipment that is available to meet patient rehabilitative, medical, and home care needs; ensures adequate devices and equipment are stocked and available to meet discharge planning needs; and assists with setting up vendor in-services so clinical and administrative staff are aware of products available; Receive and analyze prosthetic request forms and prescriptions from physicians, therapists, patients, and their representatives; Examine clinical health records and claims folders to determine legal eligibility and medical entitlement for prosthetic items and services based on criteria; Communicate and coordinate with contractors to resolve delivery/shipment issues and identifying alternate sources when there are back-order situations or when vendors fail to meet expectations;

Update order status in all appropriate electronic systems.Authorize and prepare complex purchase orders for a wide variety of prosthetic and orthotic devices, medical supplies, surgical implants, and home medical equipment and repairs; Monitor control point and expenditures, computes correct total costs, and resolves discrepancies with vendors; Ensure patient education and training is being provided with all devices and equipment issued; Prepare for signature, distribute and file routine administrative documents at the request of the acquisition staff (e.g., SBA Offering Letters, Award Letters); Gather and organize solicitation information as requested by the procurement staff (e.g., documentation required for pre-bid meetings, wage rate requests). Provide technical support and assistance to contracting personnel. Verify the accuracy of an item and vendor file to improve reporting times and quality of data being reported. Conduct and document market research to identify small, disadvantaged, veteran, disabled veteran and women owned business concerns and for relaying information obtained to appropriate acquisition managers. Coordinate the administration of Privacy, Cyber-Security, CBI and any other required training for applicable contractor employees. Recommend payment or nonpayment of contracting invoices based on evaluation of contractors' progress and initiating paperwork process. Perform contract follow up duties which includes communication and coordination with contractors to resolve delinquent deliveries and updates order status. Communicate and coordinate with contractors on matters and issues related to outstanding invoices, late payments and other order status. Perform a full range of administrative functions in support of the Network Contracting Office (NCO) within the NCO along with support to its customer base with continuing responsibilities for ensuring that the daily operational functions are carried out as efficiently and effectively as possible. Coordinate the medical research service procurement process focusing on services, equipment, information technology (IT) hardware and software, and supply orders greater than or equal to $3,000. Receive and review purchase order requests from investigators and laboratory personnel and transform them into proper requisition format, ensuring that specifications are accurate and complete. Maintain electronic procurement files in e-CMS, including the scanning of all required documents for upload to the e-CMS briefcase. Receive obligated purchase orders, invoices and statements. Ensure that accounts have been sufficiently charged and posted adjustments were appropriate. And all received documents for items under their responsibility are completed in accordance with regulations, local policy and guidelines. Assure that items ordered are in stock. Use VISTA to assign purchase order numbers to each order, and charges each order to the appropriate projects and cost centers. Reconcile received orders/packing slips with purchase card charges. Research any discrepancies with purchase orders. Knowledge of the organization's programs and technical requirements to plan and carry out a procurement program and to advise technical representatives in procurement planning and preparation of statements of work; Knowledge of VA and Federal Procurement Regulations as they apply to contract solicitation and administration and the ability to apply them in situations lacking precedent; service type contracts, sole source contracts, small purchase procedures, requests for quotations and proposals. Knowledge of accounting principles, practices and procedures related to appropriation funding, multiple subdivisions and fund control points of accounting. Expert in the Utilization of Microsoft Office, Word, Access, and Excel spreadsheet software to develop and change spreadsheets. Outstanding Communication skills and Customer Service.

Supervisor: RENATA HUNTER 215-***-****)

Okay to contact this Supervisor: Yes

C.M.J.C VA MEDICAL CENTER PHILADELPHIA

3900 UNIVERSITY AND WOODLAND AVENUE

Philadelphia, PA 19104 United States

11/2013 - 11/2014

Salary: 43,879.00 USD Per Year

Hours per week: 40

Series: 1105 Pay Plan: GS Grade: 6-6

PURCHASING AGENT (This is a federal job)

Duties, Accomplishments and Related Skills:

As a Purchasing Agent for the Logistics Service within the VA Health Care System and a purchase card holder; daily duties consisted of fulfilling acquisition requests under the federal micro-purchase threshold, ensuring purchases are procured in accordance with federal and VA regulations, policy and procedures with responsibility for work leading to the purchase of a wide variety of complex and highly specialized services, supplies, equipment, and systems. Purchasing Support: conduct purchasing under the micro purchase threshold; review and edit purchase requests; resolve issues to ensure requests and bills are processed accurately and in a timely manner; identify needs or problems and determine corrective action; utilize federal and agency acquisition regulations to identify possible sources and other pertinent information related to purchases. Procurement Support: develop unique selection criteria for each purchase; establish user IDs and passwords, ensure proper card usage, and conduct random account review; procure supplies and services to meet the purchase, rental, or lease needs of the organization. Administrative Support: establish office files and records systems; conducts formal meetings and prepare presentations for procurement conferences; report cases of fraud and prepare unauthorized credit card purchase reports. Perform a variety of receptionist, timekeeping, record keeping and miscellaneous duties; procure supplies and services to meet the purchase, rental, or lease needs of an organization; purchase various equipment, supplies, and services through the use of a purchase card; utilizing a variety of automated systems to enter, update, revise, sort, and calculate data; and utilizing different ordering, reporting procedures, and purchasing methods. Advise approving officials and purchase card holders on purchase card program, procurement procedures and responsibilities. Conduct follow up action on undelivered orders and aged purchase card transactions to close out purchase orders. Provide clerical support and coordination to approving officials and administrators. Respond to requests and/or complaints. Coordinate sources of supplies and acceptable substitutions. Initiate and provide training to acquisition and technical staff on the procurement process. Make purchases involving specialized requirements and/or commercial requirements. Provide procurement support throughout the procurement cycle. Conduct open market research for purchases of routine equipment, supplies, and services. Examine incoming procurement requests for completeness. Utilize departmental software to produce printouts for logistic and medical staff. Perform program analysis function. Utilize various web-based applications to identify required sources of supply. Collect data to determine price reasonableness. Identify factors to determine the best offer applicable for procurement. Maintain accountable procurement records and auditing information. Maintain inventory of supplies or equipment. Obtain facts for making decisions or recommendations. Monitor purchase requests and active and delinquent invoices, and processes receipts. Monitor purchases and reconciles credit card billing statements. Maintain catalogs, contract files, and lists of firms offering specific equipment, supplies, and services. Develop reports and spreadsheets, obtains and organizes files, and retrieves reports for briefings and presentation purposes. Review, assemble, and maintain procurement related files and related systems. Analyze descriptions and characteristics to identify problem areas. Apply conventional practices to solve



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