Server Waitress/ Bartender

Sophia Daley

Server Waitress Bartender

Retreat District, Little London P.O. Westmoreland, Jamaica W.I.

876-***-****/876-***-**** ***********@*****.***

skype: live:tibzydaley

Professional Summary:

Highly experienced, customer-oriented, and self-motivated server/waiter with over 22 years of experience in providing exceptional dining services within the hospitality industry. Demonstrated exceptional experience in greeting and welcoming guests, presenting menus and wines, serve and help customers to select food and beverages, take and serve orders, and answering questions about the menu and food. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Prepare and serve a variety of drinks, demonstrating expertise in mixology. Monitored and restocked beverage inventory, ensuring a well-stocked bar. Communicated orders with the kitchen staff, dealt with complaints or problems with a positive attitude, issued bills, accepted payments, and performed basic cleaning tasks.

PROFESSIONAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

-Proficient in handling payments and maintaining financial integrity. Known for creating a warm and welcoming atmosphere, resulting in consistently positive guest feedback.

-Provided expert recommendations, including daily specials and beverage pairings. Collaborated with kitchen staff to ensure timely delivery of orders.

-Conducted thorough cleaning of dining areas, restrooms, and bar, upholding sanitation standards. Performed routine maintenance tasks to ensure a safe and clean environment.

-Strong background in menu knowledge, recommendations, and adept at maximizing sales through effective upselling techniques.

-Proven history of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication

EXPERTISE:

Hospitality Industry

Server/Waiter

Food and Beverages

Bartending

Order Presentation

Guest Satisfaction

Complaint Handling & Resolution

Customer Service

Payment Processing/Billing

Teamwork Orientation

POS Handling

Positive Attitude

Stress Management/Composure

Culinary Experience

Multitasking

Leadership Skills

Restaurant Operations

Communication (Written & Oral)

WORK EXPERIENCE

Restaurant Server

NASWA Resorts Inn Motor Laconia New Hampshire May 2023- October 2023

Pelican Bay Foundation 2021-2022

Prepared restaurant tables with special attention to sanitation and order.

Greeted and welcomed customers and ushered them to their tables.

Presented menus, informed guests about specials and made recommendations.

Took orders, relayed them to the kitchen and delivered prepared meals in a timely manner.

Managed guests' complaints or problems with a positive attitude.

Bar/Cocktail Waitress 2006 - 2020

Celebrity Cruise Line

Prepared and opened bar for full day's operation, then cleaned and closed the bar according to company standards.

Ensured the bar's inventory and supplies were fully stocked to fill guests' requests.

Met, greeted and welcomed guests with a polite and professional manner.

Explained menu and the day's special, recommended and up-sold whenever necessary.

Took accurate orders and ensured they were prepared and delivered promptly.

Ensured guests enjoyed their orders, then presented the bill and invited the guests back again once they had finished.

Bartender 2002 - 2006

Couples Swept Away

Prepared alcoholic and non-alcoholic beverages for bar patrons according to their orders.

Interacted with guests seated at the bar, took food and drink orders and provided full service to guests

Assessed customers’ needs and preferences and made recommendations.

Ensured guests were satisfied with their orders and service and delivered the bill once they had finished.

Managed inventory and ensured supplies were kept clean and ready to use.

Bartender 2002

Grand Pineapple Beach Resort

Ensured bar inventory and supplies were restocked and replenished.

Remained guest focused and nurtured an excellent guest experience

Interacted with guests seated at the bar, took food and drink orders and provided full service to guests

Assessed customers’ needs and preferences and made recommendations.

Ensured guests were satisfied with their orders and service and delivered the bill once they had finished.

Waitress 2001

Sheraton Hotel & Resorts Hyannis

Greeted customers as they were seated at their tables and helped them choose meals.

Took orders from customers for drinks, food and dessert and relayed those orders to the kitchen staff to ensure that they were prepared correctly.

Memorized and presented daily specials to customers to help sell new menu items or seasonal specialties.

Removed used plates, cups, silverware and trash from the table after the customers had left and prepared the table for the next customer

Stocked waiter service area with supplies such as tableware, linens and coffee.

EDUCATION

Mirage Multi-Skilled Training Center 1997-1998

Little London Comprehensive High School 1992-1997

St. Paul’s Primary School 1986-1992

QUALIFICATIONS

NCTVET HEART Certified in Hospitality CXC -3 Range 3

SSC- 5 Grade 5

School Leaving Certificate

Prefect in grades 10-11

REFERENCES

Human Resource

Couples Swept Away Resort

Tel: # 876-***-****

Human Resource

Celebrity Cruise Line

Tel: #1-877-***-****

Human Resource

Grand Pineapple Beach Resort

Tel: # 875-***-****

Human Resource

Sheraton Hotel & Resorts Hyannis Circle, Massachusetts

Thomas Dale

Pelican Bay Foundation Restaurant Manager

239-***-**** *****@**********.***

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