ERIC SALTER

**** ***** *** #***

College Park, GA 30337

770-***-****

ad3vts@r.postjobfree.com

PROFESSIONAL SUMMARY Enthusiastic and passionate about helping customers get what they need by delivering quality service and unparalleled support. Efficiently uses customer service best practices and related options to resolve issues or concerns. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Emphasis on understanding customer desires, and providing customized solutions to build loyalty. SKILLS

Understanding Customer Needs Calm And Professional Under Pressure

Call Volume and Quality Metrics Responding to Difficult Customers

Customer Data Confidentiality Inbound and Outbound Calling

Verbal And Written Communications Computer Proficiency

Building Customer Trust And Loyalty Upbeat and Positive Personality

Understanding Customer Needs Patient and Empathetic

Multitasking and Prioritization Courteous with Strong Service Mindset WORK HISTORY 10/2021 to Current Patient Experience Interviewer

ViaSource Solutions, Inc. - Thousand Oaks, CA

In this role I performed scripted interviews with members of Health Plans and Healthcare providers to get their qualitative opinions about their experiences with their Plans. 01/2022 to 04/2022 Customer Service Specialist

AppleOne (MCI) - Orlando, FL

In this role I assisted people who were applying for Rental Assistance through the Our Florida Rental Assistance Program. The calls required close attention to the details of the client’s concerns, doing research on which documents they filed or were required to file, and understanding how to best direct the client through the process from application to funding.

09/2021 to 12/2021 Customer Service Representative NexRep, LLC (Prolink) - Portland, ME

In this role I assisted applicants who were seeking assistance with mortgage payments from the Tennessee Housing Assistance Fund. Interactions included responding to application inquiries made by email and chat messages and using (CRM) Zendesk to manage case progress and communications with clients.

01/2019 to 08/2021 Limousine Chauffeur

Atlanta Kings Limousine - Marietta, GA

In this role I provided Concierge quality transportation services for passengers travelling to and from Atlanta, GA as well as transportation for Proms, Weddings, and Nights on the Town.

04/2013 to 01/2019 Limousine Chauffeur

Dynamic Limousine Service - Riverdale, GA

Provided chauffeured transportation to and from Atlanta Airport for casual and business travellers.

SELF EVALUATION I am very optimistic and cheerful and I can quickly integrate into the work environment by assessing what is needed. a person who loves my job, careful work, and strong sense of responsibility. I can actively communicate with my friends in daily work to improve work efficiency. Communication is my strength.

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