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Customer Service Front Desk

Location:
Portland, OR
Salary:
21.50
Posted:
February 24, 2024

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Resume:

ELVIRA KATUNADZE

Vancouver, WA *****

360-***-**** - ad3vtm@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Corporate Communications

Reading Comprehension

Office Supplies and Inventory

Employee Timesheet Processing

Company Directory

Greeting Visitors

Customer Satisfaction

Customer Relations and

Communications

Complex Problem-Solving

WORK HISTORY

07/2019 to Current Company Secretary

A&E Express LLC

Enhanced corporate governance by implementing efficient board meeting procedures and documentation practices.

Assisted in the successful completion of legal compliance audits by maintaining accurate records and providing timely information. Streamlined internal communication channels by creating a centralized database for key company documents and policies.

Supported management decision-making processes with thorough research and analysis of relevant industry trends and regulations. Answered multi-line phone system and enthusiastically greeted callers. 07/2023 to 01/2024 Interpreter

Miami Valley Interpreters – Dayton, OH

Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.

Streamlined business negotiations by offering precise interpretation services for international partners.

Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved. Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients. Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.

Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

10/2012 to 06/2015 Front Desk Receptionist

Heatman Lodge Hotel

Enhanced customer satisfaction by providing efficient and professional front desk services.

Streamlined office operations for improved productivity with effective organization and communication skills.

Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Increased guest retention by maintaining a welcoming and organized reception area.

07/2015 to 03/2017 Receiving Lead

Ups Warehouse

Enhanced warehouse efficiency by implementing new receiving processes and procedures.

Streamlined inventory management for improved accuracy and reduced product loss.

Trained new team members on company procedures, ensuring quick integration and productivity.

Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.

Coordinated with vendors to ensure timely delivery of products, minimizing delays and disruptions.

06/2009 to 07/2012 Child Caregiver

SWCCC ESD 112 – Vancouver, WA

Enhanced children''s social skills by organizing group activities and promoting teamwork.

Ensured child safety through diligent supervision and adherence to established protocols.

Fostered emotional development by providing support, guidance, and encouragement during challenging situations.

Improved communication skills by engaging children in age-appropriate conversations and active listening.

Promoted healthy habits by encouraging regular exercise, outdoor play, and nutritious meals.

EDUCATION

10/2018 Completed Coursework Towards Accounting In Business Accounting Portland Community College - Portland, OR

04/2015 Business Administration In Emphasis Of Accounting Heald College - Portland, OR

06/2012 Legal/Medical Interpretation Class: Elective Interpretation Fort Vancouver High School - Vancouver, WA

06/2012 High School Diploma

Fort Vancouver High School - Vancouver, WA

CERTIFICATIONS

Medical/ Legal Translator Russian

PERSONAL INFORMATION

Date of Birth: 06/09/1993

Address: 711 ne 112th ave apt F105 Vancouver WA 98684 VOLUNTEER EXPERIENCE

Medical Interpreter, 03/2012 - 06/2012, Southwest Medical Associates, Vancouver, WA COMMUNITY SERVICE

Language Translator, 09/2005 - Present, Family, Vancouver, Tipp City, Lousville REFERENCES

References available upon request

LANGUAGES

Russian

Full Professional

English

Full Professional

Turkish

Native or Bilingual



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