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Customer Service Success

Location:
Newtown, CT
Salary:
85000
Posted:
February 24, 2024

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Resume:

Sales Management Executive Time Management Direct Sales & Reseller Partnerships Strategic Planning and Execution Market Analysis and Research Negotiating & Closing Skills

Presentation Skills Financial Analysis Regulatory Compliance Customer Success Manager

Summary

Results-driven and accomplished sales executive with a proven track record of success in driving revenue growth, building high-performance teams, and nurturing customer relationships. Over 25 years of experience in strategic sales planning, team leadership, and exceptional customer service. Strong business acumen in exceeding sales targets and cultivating long-term partnerships. Adept at navigating complex market dynamics and driving organizational success. Seeking senior executive position to leverage skills and experience for driving sustainable business growth.

Professional Experience

Mortgage Banker, NMLS #2465495 Total Mortgage 2023-present

Originate and close residential mortgage loans, consistently meeting or exceeding monthly sales targets.

Conduct comprehensive financial assessments for clients, analyzing credit reports, income statements and other relevant documents to determine loan eligibility.

Collaborate with real estate agents, attorneys, and other professionals to facilitate a smooth and efficient mortgage transaction.

Ensure compliance with industry regulations and internal policies throughout the loan origination process.

Provide exceptional customer service, addressing clients’ inquiries and concerns in a timely and professional manner.

Page 2

President Greenwich Workshop 2016-2022

Increased revenue by $1M in the first year by implementing new and effective sales strategies to improve product turnover at point of purchase while developing a streamlined process for reordering new merchandise.

Delivered profits of $250k annually by creating new value-added lines of business at no cost.

Negotiated new artist/vendor contracts, saving the company $300k over 2 years.

Established strategic partnerships and dealer relationships to increase channel placement and revenue with prospecting leads through the close of the deal.

Cultivated and secured new customer relationships by driving new business through key accounts.

Received multiple awards for outstanding dedication and performance in sales and sales management.

Executive Vice President of Sales 2000-2016

Transformed an under-producing national sales team, by instituting incentives that elevated performance while building morale and motivation. Increased overall sales by $4M in 3 years.

Exceeded personal quota, generating more than $1M of outside sales that surpassed team sales objectives on a yearly basis.

Supervisor of regional and global sales teams. Managed team with effective leadership, counseling, and strategic implementation of budgeting and sales objectives while supporting all sales channels.

Team player working closely with internal and external stakeholders to ensure efficiency for successful marketing campaigns.

Professional Experience continued

Sales Director 1995-2000

Proven track record in converting leads, exceeding quotas, and maximizing revenue by utilizing proactive and ambitious strategies.

Manage, train, and supervise 7-person sales and customer service team in planning, productivity, and effectiveness. Managed all trade show and industry events returning $1.2M in increased sales.

Implemented and managed sales forecasting and planning while cultivating relationships with current and potential business partners increasing revenue $2M over 2 years.

Developed strategic business models to determine ROI.

Education

Bachelor of Science in Marketing Fairfield University

Relevant coursework with a concentration in marketing strategy, consumer behavior, sales management, and market research.

Business Marketing Rollins College

Professional studies in sales, relationship building and motivational leadership.

Activities

Coached youth girls’ travel basketball while competing at a state championship level for multiple years.

Competitive amateur golfer participating in statewide events. An avid stock investor and founding member of a local investment group.

In my free time, I enjoy spending it with my family participating in multiple sports activities and actively volunteering for local charitable groups.



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