Keihonte Harris

443-***-**** ad3vtk@r.postjobfree.com Severn, MD 21144

PROFESSIONAL SUMMARY

Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well-organized presentations. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Current student working toward B.S in Business Administration and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. SKILLS

Operations Oversight Loss Prevention Department Oversight Customer Relations Customer Service and Engagement Microsoft Office Suite Inventory Control Workforce Management Attention to Detail Quickbooks Cost Control Work Planning and Prioritization EXPERIENCE

ASSISTANT STORE MANAGER, Odenton

Papa Johns, December 2021-Present

• Increased sales by overseeing successful promotional strategies and in-store events

• Kept employees satisfied and working hard through consistent training, mentoring, and support

• Met financial and administrative targets, accurately tracking funds and keeping records current

• Built and managed successful retail teams through recruiting, training, and encouragement

• Inspired team members to drive performance, collaboration, and teamwork

• Interviewed, hired, and terminated associates for fully-staffed store and customer satisfaction

• Exceeded revenue targets through strategic promotional planning and merchandising strategies

• Controlled costs, forecasting demand, and ordering appropriate product levels to fulfill needs

• Maintained financial and administrative controls, accurately tracking funds and keeping records current. CUSTOMER SERVICE SPECIALIST/ TRAINER, Cockeysville Amynta, May 2018-March 2020

• Assisted callers with navigating corporate website and self-service options

• Informed customers of promotions and special offers to increase sales

• Drove customer retention by providing pricing information, delivery updates, and account data

• Collaborated with colleagues and co-workers to deliver quality customer experience

• Answered inbound calls to handle various concerns, set appointments, and close sales

• Managed customer calls efficiently in fast-paced call center environment

• Processed customer exchanges, refunds, and bill adjustments to correct product or service problems

• Contacted customers to respond to inquiries or notify of claim investigation results or adjustments

• Conferred with customers by telephone or in-person to provide information about products or services

• Documented all call information according to standard operating policies and procedures

• Analyzed call volume and average call time to monitor performance and productivity. ACCOUNT MANAGER - B2B BUSINESS DEVELOPMENT, Baltimore USPS, October 2013-April 2014

• Cross-sold products and services to increase per-account revenue

• Prospected leads, identified decision-makers, and built initial connections through cold calling

• Anticipated needs and delivered top-notch support, resulting in client retainment and revenue maximization

• Resolved faulty product complaints with replacement and return policies

• Elevated team productivity using practical training and motivational strategies

• Maintained supply quality by enforcing procurement policies and procedures

• Oversaw clerical staff, directing and monitoring sales activities

• Maximized ROI via targeted promotions and value-driven products

• Grew revenue with profitable pricing structures and strategic discount plans

• Developed and controlled sales programs through staffing and training initiatives. CITY LETTER CARRIER/ MANAGER, Baltimore

USPS, November 2001-December 2017

• Sorted and arranged mail pieces in delivery sequence for assigned route

• Maintained inventory of stamps and forms for sale or distribution on route

• Drafted and submitted daily reports related to mail services and vehicle performance

• Documented, protected, and turned in money and receipts collected along route

• Obtained signed receipts for registered, certified, and insured mail

• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines

• Monitored and safeguarded vehicle and parcels in alignment with organizational policies. EDUCATION

BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION Colorado Technical University, January 2005

DIPLOMA

Paul Laurence Dunbar SHS, Baltimore, Maryland, January 1996 REFERENCES

References available upon request

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