NISHITHA SURENDRAN

Rocky Hill, CT +1-860-***-**** ad3vtc@r.postjobfree.com

https://www.linkedin.com/in/nishithasurendranb01633109/

BUSINESS ANALYST / SCRUM MASTER

PROFESSIONAL SUMMARY

Accomplished Business Analyst/Scrum Master with more than 7 years of experience delivering IT projects on-time through improved productivity and performance. Team oriented individual promoting exemplary presentation, project management and risk oversight skills. Considered expert in prioritizing tasks and optimizing workflows. Skilled at overseeing complex, high value technical projects with excellent planning competencies. Strong requirement gathering, and scope development abilities. Broad experience in Telecom, Healthcare and Supply chain management domains. Well-versed in building positive relationships with customers and stakeholders.

SKILLS

Data Analysis

Data Mapping

Agile Expertise

Technical Writing

Sprint Planning

Data Visualization

KPI Reporting

SQL

JIRA

Confluence

Business Process Modeling

User Acceptance Testing

Microsoft Excel

Microsoft Visio

User story Mapping

WORK HISTORY

BUSINESS ANALYST 11/2020 to 11/2022

COGNIZANT TECHNOLOGY SOLUTIONS

Spearheaded in-depth research to elicit business needs, identified key areas for improvement, managed prioritization of BSS tasks, resulting in increased customer support ticket resolution by 28%

Revamped the telecom customer portal by introducing an array of 10+ new features focused on customer orders resulting in an impressive 30% reduction in complaints and significantly enhancing user experience.

Collaborated closely with stakeholders to design the roadmap for short- and long-term tasks, tracked KPIs to coordinate the measurement result.

Compiled data using Data visualization tools to infer meaningful insights about project accomplishments, goals and risks that improved the overall performance and productivity of the team by 98%

BUSINESS CONSULTANT 10/2018 to 05/2020

WINVEST TECHNOLOGY CONSULTANCY SERVICES

Championed Agile methodologies as a servant leader, resulting in an increase in project completion efficiency to 100% and a drastic decrease in project defects by 45%

Delivered targeted solutions using various tools and resources in designing Patient portal, CRM system for Healthcare and Supply chain management domains.

Developed new proposals, contracts, and procedures to draw in 3 new clients and streamline work operations.

Negotiated favorable contract terms with suppliers that led to significant cost savings without compromising quality or service levels.

Analyzed the situation and tailored an appropriate response by conducting daily stand-ups to remove impediments.

SYSTEM ANALYST 06/2011 to 12/2014

VERIZON DATA SERVICES

Optimized end-to-end Software solution in Retail Integrated Billing Systems (RIBS) with addition of new features and infrastructure on user portal.

Collaborated with upper management to drive strategy and implement new processes and implemented resolutions to reduce escalated problem tickets by 17%

Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.

Streamlined Agile Scrum ceremonies by managing a 10-member cross functional team to understand and enact empirical product development.

CERTIFICATION & ACHIEVEMENT

Certified Professional Scrum Master (PSM 1) – Scrum.org

Certified Associate Project Management (CAPM) – Project Management Institute (PMI)

Certified AWS Solutions Architect Associate (AWS SAA) – Amazon Web Services

Ovation award Best Performance for exemplary contribution to the organization – Verizon

Certificate of Excellence award – Cognizant

EDUCATION

Bachelor of Engineering - Electronics and Communication from Avinashilingam University

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