SHANTE MCVICKER

Fort Worth, TX 414-***-**** ad3vtb@r.postjobfree.com

OBJECTIVE

Dynamic and motivated professional seeking an entry-level position that leverages my skills in customer service, office management, and human resources within the healthcare or hospitality industry. Eager to contribute to a team-focused environment, where I can apply my excellent interpersonal, organizational, and problem-solving skills to enhance client experiences, streamline office operations, and support effective human resource management. Committed to delivering high-quality service and support, while fostering positive relationships and promoting a culture of excellence and continuous improvement.

Education

Associate in Human Resources

Bryant & Stratton College

August 2022

General Education Diploma

New School for Community Services

June 2012

Work Experience

Kitchen Manager Paradies Lagardere September 2023-Present

-Supervise and coordinate activities of kitchen staff, including chefs, cooks, and dishwashers.

-Ensure the kitchen operates in a timely way that meets our quality standards.

-Oversee food preparation, ensuring compliance with health and safety regulations.

-Develop and implement menu items, recipes, and techniques for food preparation and presentation.

-Control and direct the food preparation process, and any other relative activities.

-Construct menus with new or existing culinary creations, ensuring the variety and quality of servings.

-Order and maintain inventory of food supplies and equipment.

-Monitor and control kitchen expenses and budget, including food and labor costs.

-Train and develop kitchen staff, establishing a culture of excellence and professionalism.

-Handle customer complaints and queries professionally and in a timely manner.

-Collaborate with the management team to align kitchen operations with the overall goals of the -establishment.

Pharmacy Technician Ascension January 2020- September 2023

-Assist pharmacists in prescribing and dispensing medications.

-Process prescriptions by packaging, labeling, and ensuring that drugs are correctly and safely distributed.

-Manage inventory, including ordering, receiving, and storing pharmaceutical stock.

-Enter patient information and medication orders into the pharmacy database.

-Communicate effectively with patients and healthcare providers to clarify prescription details and insurance information.

-Handle cash register operations and process payments for prescriptions and over-the-counter medications.

-Organize and maintain a clean and efficient workspace.

-Comply with all legal and safety regulations regarding the handling and dispensing of medications.

-Provide exceptional customer service, ensuring a positive and professional pharmacy experience.

-Assist with the preparation of compounded medications, if applicable.

Call Center Representative Touchpoint Support Services April 2017- January 2020

-Answer incoming calls and respond to customer queries in a timely and professional manner.

-Make outbound calls to follow up on customer issues or to inform them of new products and services. --Identify customer needs, clarify information, research issues, and provide solutions or alternatives.

-Keep records of customer interactions, transactions, comments, and complaints.

-Communicate and coordinate with colleagues as necessary to resolve customer requests.

-Provide accurate, valid, and complete information by using the right methods and tools.

-Meet personal and team targets and call handling quotas.

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

-Keep abreast of new product information, services, and company policies.

-Adhere to communication scripts, guidelines, and policies.

Patient Care Assistant St. Marks Hospital June 2013- January 2017

-Provide basic patient care under the direction of nursing staff.

-Perform duties such as feeding, bathing, dressing, grooming, or moving patients, or changing linens.

-Take and record vital signs like temperature, blood pressure, pulse, and respiration rates.

-Assist nurses and other staff as needed.

-Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

-Document or report observations of patient behavior, complaints, or physical symptoms to nurses.

-Clean rooms and change linens.

-Answer patient calls and determine how to assist them.

-Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.

-Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

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