Danielle Harper

**** * ******** ** *** ***

Tempe, AZ 85283

P: 217-***-**** / E: ad3vt1@r.postjobfree.com PROFESSIONAL SUMMARY

Customer Service Professional with 17 years’ experience between food service, finances, and sales including nearly a decade in leadership and management roles. KEY SKILLS

● 5+ Years of Client-Facing Work Experience

● Ability to Work in a Team Environment

● Strong organizational skills to manage multiple tasks and priorities

● Ability to Work in a Team Environmen

WORK EXPERIENCE

Finance Assistant, Camelback Ford, Phoenix, AZ May 2018-2024

● Onboarded new clients by guiding them through applications and educating them on the process and benefits of financing with the company

● Audited loan applications to determine eligibility and dollar limits for loans to customers.

● Completed detailed research to verify customers’ income, residency, and required documents met SLA standards.

Receptionist, Camelback Kia, Phoenix, AZ July 2017- May 2018

● Managed inbound phone calls and transferred to appropriate parties

● Served as financial assistant from October 2017 - May 2018 Customer Care Representative, AFNI, Bloomington, IL October 2015-June 2017

● Enhanced customer satisfaction and improved workplace atmosphere by ensuring all clients' needs were met on time while maintaining a positive attitude with my team.

● Met deadlines while balancing multiple responsibilities in a high volume environment

EDUCATION

Lincoln Community High School, Lincoln IL

High School Diploma, May 2010