ABHILASH

PAUL Hyderabad, Telangana,******

779-***-****

ad3vs5@r.postjobfree.com

LinkedIn Profile

www.linkedin.com/in/abhilashpaul1302

ABOUT ME

To work in learning and challenging environment, utilizing my skill and knowledge to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization. EXPERIENCE EDUCATION

CS ASSOCIATE(SME)/TRAINER AT AMAZON.

• A customer service professional with 2 years of experience, I have a strong focus on customer satisfaction and a positive attitude. I have helped large volumes of customers daily, providing detailed information on products and special promotions. My forward-thinking strategies have successfully addressed customer needs and resolved their concerns. BCOM - UNIVERSITY ARTS & SCIENCE

MAY 2022

Bachelor of Commerce in Computers Application

with 79% in 2022

SKILLS

• Problem solving

• Microsoft Technologies

• Customer Support

• Communication

• Customer Experience

• Maintenance Service Quality

• Collaboration

ROLES & RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and chat

• Resolve customer complaints and issues in a timely and professional manner

• Process customer orders and returns

• Maintain accurate customer records and order information

• Collaborate with other departments to ensure customer satisfaction

• Assist with training new customer service associates

• Monitor customer feedback and identify areas for improvement

• Participate in team meetings and contribute to departmental goals

• Stay up-to-date on product knowledge and industry trends DECLARATION:

• I hereby declare that the above details are true to the best of my knowledge. Date:

Place: Hyderabad

(Abhilash Paul)