AZURA TURNER

Charlotte, NC *****

980-***-**** ad3vrp@r.postjobfree.com

PROFESSIONAL SUMMARY

Portfolio Manger and licensed real estate professional offering over 10 years of experience in a diverse and challenging environment. Expertise in resident relations, sales, marketing, compliance and business transactions. Accustomed to deadline- oriented, target -driven and high- pressure environments. The ability to identify issues, resolve problems, and ensure that high standards of quality are maintained. Innovative manager offering expertise in regulatory compliance, audit procedures and project management. Strong history of providing excellent team leadership, team building and management training programs to foster staff development. Outstanding program management capabilities with advanced knowledge in supervising business lines, compliance teams and audits. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. SKILLS

• Creative problem solver

• Procedural compliance

• Exceptional communication skills

• Multi-level communication

• Strong client relation

• Supervision and training

• Strategic sales knowledge

• Team building and motivation

• Complaint/dispute resolution

Organizational and time management

skills

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• Accounting, Time management

• Auditing

• Budgets

• Communication skills

• Client Relations

• Client

• Government

• Team building

• Marketing

• Market

• Organizational Skills

• Problem resolution

• Property Management

• Building Rapport

• Research

• Sales

• Strategic

• Supervision

• Auditing processes

• Compliance knowledge

• Information gathering

• Policy analysis

• Investigations skills

• Customer Service

• Customer service skills

• Funds

• Federal and state regulations

WORK HISTORY

REGIONAL PORTFOLIO MANAGER 10/2021 to Current

Millennia Housing Managment - Charlotte, NC

Oversee day to day operations for apartment communities, single family and multifamily housing that consist of 12,000 combined units.

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Training, coaching and mentoring property managers and site staff according to companies policies and procedures.

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• Giving and receiving constructive feedback from staff.

• Develop rebalancing strategies to minimize risk exposures.

• Adjust portfolio exposures to compensate for market conditions. Check payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

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Prepare internal and regulatory financial reports, balance sheets and income statements.

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• Develop strategic plans for day-to-day financial operations. Prepare cash flow projections, cost analysis and monthly, quarterly and annual reports including P&L.

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• Maintain strong relationships with vendors, contractors, auditors and syndicator.

• Execute strategic visions according to market trends. Validate existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.

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• Assist in the execution of MHMs marketing and training expectations.

• Retain and develop a high performing team.

• Resolve escalated resident issues and boost retention rates by 98%. Assist in the preparation of MOR (Management & Occupancy Review) audits and REAC inspections.

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• Assist with maintaining delinquencies throughout the portfolio. Ensure the completion of all annual recertification paperwork within its required deadline.

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Ensure property's filing system is maintained daily, including applicant/resident, accounting, vendor and contract files.

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Conduct pre-audit inspections and work with Property Manager and Regional Manager to create a plan of correction, implement, and follow up to ensure all compliance issues are resolved.

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Work with Property Managers to ensure resident files are certified and/or recertified according to standards.

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• Ensure monthly lease renewals and recertification's deadlines are met.

• Assess each location's individual and team performances, analyzing data trends to determine best methods to improve portfolio results. HOPE SPECIALIST CASE MANAGER 10/2020 to 11/2021

HOPE PROGRAM - Charlotte, NC

Reviewed and updated client correspondence files using Salesforce database information to maintain accurate records for rental and utility assistance for low and moderate-income renters experiencing financial hardship due to the economic effects of Covid-19

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• Located and corrected data entry errors and reported to management

• Reviewed completed work for compliance with regulations Kept optimal quality levels to prevent critical errors and support team performance targets

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Managed large data projects, including workflow scheduling, data entry and accuracy verification

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Compiled budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.

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COMPLIANCE SPECIALIST 04/2019 to 10/2021

GEM Management LLC - Charlotte, NC

Ensure the completion of all recertications/move-ins paperwork within its required deadline.

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Monitored compliance with processes, policies, procedures and standards in regards to annual recertification and move-ins.

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Performed quality reviews with Management to uncover workflow and communication issues.

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Job also consist of accounting, reading ledgers and balances owed and applying government funds as needed

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Served as subject matter expert with Market Rate, Project based Section 8, LIHTC, and RD programs and working directly with external agencies throughout audits or to remedy compliance issues

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• Performed quality control to check adherence with state programs. Provided guidance, advice and training to ensure resident files are certified and /or recertified according to standards.

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Managed effective action plans to respond to audit discoveries and compliance violations.

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• Supported Management by pitching in to complete special projects. Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.

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RESIDENT RELATIONS MANAGER 06/2013 to 08/2018

PK MANAGEMENT, LLC - Richmond Heights, OH

Corporate office for a property management company that supervise and manage a community of nearly 250 apartment homes nationwide consisting of Property

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Managers, Assistant Property Managers and Leasing Agents Oversee marketing, leasing campaigns and renewal programs as directed by company standards

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• Ability to recognize, diffuse and offer problem resolution to irate residents Manage the resident experience and ensure communities are meeting company standard

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• Oversee general leasing and rent collection

• Ensure communities operate within approved budgets

• Plan and schedule new hire team meetings on a monthly basis

• Manage other projects as needed

• Perform other related duties as required and assigned

• Exceptional customer service skills

Ability to research and solve problems involving residents, finances, utility companies

, or HUD.

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PROPERTY MANAGER 04/2011 to 10/2012

RICHMOND PARK APARTMENTS - Richmond Heights, OH

• Trained and motivated leasing staff during bi-monthly trainings.

• Coordinated with maintenance regarding completing work orders for residents

• Hired vendors and contractors for work that need to be completed onsite. Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

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• Followed up on delinquent tenants and coordinated collection procedures.

• Completed final move-out walk-throughs with tenants to identify required repairs. Maintained original leases and renewal documents in digital and hardcopy format for property management office.

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Verified income, assets and expenses and completed file tracking sheet for each applicant.

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Introduced prospective tenants to types of units available and performed tours of premises.

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Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

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Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

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Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.

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• Maintained sufficient number of units market-ready for lease. Evaluated and recommended changes in rental pricing strategies to remain competitive in market.

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Handled disciplinary actions, performance appraisals and terminations of company staff.

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Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

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EDUCATION

Hondros College of Business - Independence, OH Associate of Applied Science Real Estate, 2010

Euclid High School - Euclid, Ohio High School Diploma 06/1997

CERTIFICATIONS

• HUD COS Certification

• Real estate license

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