Sandhya Jyoti Pratap

Carpentersville, Illinois **110

p: 510-***-****

e: ad3vp8@r.postjobfree.com

OVERVIEW

A dedicated employee with 22 years of work experience, beginning in customer service, most recently in electro-mechanical assembly. Excellent communication and time management skills with a keen eye for detail. Consistently delivers results while broadening knowledge base. A team player who goes out of her way to assist colleagues in meeting business goals. Looking for an opportunity to apply my background and experience to contribute to a growing business.

SKILLS

Electromechanical Assembly

Vacuum Deposition

Parts Cleaning and Inspection

Precision Lapping

Customer Relationship Management

Data Entry

Operating Systems

Customer Service Receptionist

Retail Sales

Dementia Care

Proficient in MS Word, Excel and Outlook

WORK EXPERIENCE

Electromechanical Assembler, Kinetic Ceramics

Feb 2019 to date

Responsible for the preparation and assembly of all components to manufacture piezoelectric actuators and other piezo devices.

Responsible for reconditioning equipment used in manufacturing process of Fortune 500 customer.

Inspected and cleaned all raw materials and parts.

Qualified in vacuum deposition, precision lapping, and chemical etching.

Assembled hundreds of piezo actuators with less than a 1% failure rate.

Conducted calibration process on high voltage lab equipment.

Maintained all assembly and QA documentation.

Part-time Cashier, 7- Eleven (Algonquin, IL)

Aug 2019 to date

Retail Customer Service

Operating cash register/EFTPOS machine, balanced cash and other end of day duties

Part time Caregiver, Comfort Keepers In-Home Care (Philadelphia, PA)

April 2019 to July 2019

Provided daily care to an elderly man suffering from early-stage dementia.

Assisted with medication and household duties.

Baker, SophistiCakes Bakery (Drexel Hill, PA)

Sept 2018 to June 2019

Full time/Part time role respectively.

Baked varieties of cake and displaying for sale.

Assisted with order packaging and sales.

Customer Service Rep and General Office Administrator, Ba Motor Parts Limited (Ba, Fiji)

Oct 1999 to April 2017

Assisted clientele and provided customer service as they enter the office building.

Answer incoming calls in a professional manner, provided relevant information and introductions as required.

Placed outbound collections calls.

Investigated customer problems and provided speedy resolutions in a fast-paced environment.

Efficiently handled multiple calls while managing multiple computer applications simultaneously.

Troubleshot customer accounts and provided one-call resolution.

Assist with all other office administrative duties including filing, data management, drafting and editing short office memos.

Managed retail shop, audited stocks, placed new orders and inventory.

Assisted other team members to complete team workload.

Maintained a positive, and helpful attitude at all times.

EDUCATION

McHenry County College, Illinois Currently, English Second Language course

Patel’s Computer Centre, Ba, Fiji Nov 1995, Diploma in Applied Computing (Tertiary)

Ba Sanatan College Nov, 1994, Fiji School Leaving Certificate (High School)

References: Available upon request

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