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Customer Service Social Media

Location:
Storm Lake, IA, 50588
Salary:
16.50
Posted:
February 24, 2024

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Resume:

Ana Karen Nolasco Limones

Storm Lake, Iowa — ad3voc@r.postjobfree.com

Skills:

• Spanish reader and writer

• Data Analysis

• Public Speaking

• Customer Service

• Social Media Marketing/ Advertising

• Time Management

• Adaptability

• Written and Verbal Communication

• Creativity

• Work Ethic

• Pay attention to detail

• Computer skills (excel and word doc. Child plus, library databases)

• Mandatory Reporter

• CPR Certified

• Life Insurance License (expired June 2023)

• Accident & Health Insurance License (expired June 2023) Current Employment:

Home Base Teacher, Upper Des Moines Opportunity, Inc, Storm Lake, IA December 2023 to February 2024

• set up weekly appointments with the eight families in your caseload

• create 8 individualized lesson plans for each child

• visit the homes of 8 families to meet with parents and the child that is in the program to educate them and support them in any way

• come up with a family goal and two specific child goals to work on throughout the year

• have deadlines for uploading lesson plans, home visits, and other data driven information

• work with teachers that are in the classroom to ensure they do not need to communicate anything to the family that they prefer a home base teacher to do instead

• communicate heavily with my home base coach as to where I am at all times if I am not in the office

• work closely with the nurse to make sure the children are up to date on their immunizations, vision, hearing, and lead levels

• complete ASQs for children upon first home visit

• take photographs of insurance cards and upload it to a database

• make appointments for anything medical if need to for a certain client

• Specific paperwork that needs to be completed and filled out each time a visit is conducted

• I meet with my other clients who are in the classrooms three times a year (Center Base Home Visits)

• fill out family assessments, family conference forms, and surveys three times a year

• help call businesses during recruitment and put posters up for registration

• call families that are on wait lists to see if they would still be a part of the program

• required to report anything I see that I feel is endangering a child or if is being abused

• mandatory reporter and CPR certified

Library Clerk, Storm Lake Public Library Storm Lake, IA September 2023 to Present

• check books, movies, newspapers, or other articles. into a system that makes sure the item says it is returned

• check out items for patrons

• copy documents, fax forms, and print documents for patrons

• take payments from patrons for either donations, buying books, or paying for something

• clean books and then put them away in alphabetical order by author or numerical order if I am shelving non fiction

• repair broken books

• clean away and put away DVDs

• process new books by stamping the sides, inserting pockets, using a special seal to seal a specific page number

• laminate the jackets of hard cover books and tape the cover of soft books

• create Author labels using the computer system and printer

• help with programming events and involved in Children read aloud that are done in English and Spanish Employment History:

Early Head Start Teacher, Upper Des Moines Opportunity, Inc. Storm Lake, IA August 2020 to December 2023

• plan out weekly lesson plans that have to meet certain requirements each week and month (ex: nutrition, safety, and oral lesson plan monthly and a daily activity for social development)

• ensure the safety of eight toddlers

• have an hour of daily outdoor time as well as an hour of free choice play (paint, drama play, music, blocks, manipulatives, sensory, science, and library)

• read two stories each day at two different times of the day

• have circle time where we sing the rules song, a greeting song, and learn a specific vocab word or lesson

• implementing different strategies in the classroom that we learn at trainings such as "Conscious Discipline"

• provide developmentally appropriate activities for small groups each day

• provide two well balanced meals for children and ensure their safety while they eat family style

• encourage the children to try to use the restroom for those that are potty trained and change the diapers of those that are not (3x a day)

• make sure all screenings and ongoing assessments for each child is completed

• insert daily anecdotal notes or data for each child on what developmental tasks you observed that day

• conduct home visits and conferences with parents throughout the year

• have daily interactions with the parents during drop off and pick up

• send weekly activities home with the children and expect parents to send paperwork back to us each week then at the end of the month the data is collected and based on how many minutes parents worked with each child the program receives fund (INKIND)

• mandatory reporter and CPR certified

Customer Service Representative/ Western Union Agent, Hy-Vee, Inc. Storm Lake, IA August 2021 to September 2023

• greeted an average of 100 customers and personally assisted 50 customers each day

• answered phone calls to the store

• assisted customers with exchanges, returns, receipt mistakes, and senior citizen discounts

• assisted door dashers with grocery pick ups

• helped the bakery department by taking phone information if phone calls came in

• trained new employees on basic tasks and duties

• list of things customers needed my assistance with; paying electric bills, buying lottery tickets, buying Western Union money orders and making sure customers had a good experience.

• called Western Union Customer service if customer needed further assistance

• processed money wiring transactions to both Domestic & International destinations. (sending, receiving, bill payments, etc.)

• documented all customer feedback to the managers and made sure all messages were received

• Kept check areas clean, organized, well stocked to maintain a clean store Barista, Scooter's Coffee Storm Lake, IA

May 2020 to August 2021

• greeted customers using a headset and took their orders

• grinder up coffee to make the appropriate shot per drink

• followed specific instructions and recipes so the coffee tasted the correct way

• handle money daily and count the safe at the end of the night as well as count the drawer

• swept and mopped the place

• stocked any milk, syrup, coffee, and food ensure need stocked swell as cups, lids, and straws Cashier, Al's Liquor Storm Lake, IA

April 2020 to May 2020

• worked the drive thru window and the store window with one register

• sold Iowa lottery tickets to customers

• gave great customer service to everyone that came in Hanger/Sorter, Tyson Storm Lake, IA

July 2018 to April 2020

• control the amount of birds being released onto the belt, from a big metal loader, using a foot pedal

• line up, and sort, 40lb freezing cold turkeys on a moving conveyor belt

• guide the turkeys in between two metal plates that allowed the birds to be taken by a moving metal shackle-

-speed of the shackle was based on the line speed that production day

• regular day of sorting and hanging birds would be roughly 19k birds per shift

• I had one other partner

Facilitator/translator, Tyson Storm Lake, IA

August 2017 to July 2018

• facilitated weekly meetings with each individual in my department and translated for my employees

• made sure everyone was up to date in their alchemy training which consisted information on HIPPA, blood born pathogens, and other safety information in order to meet requirement Breast Trimmer, Tyson Storm Lake, IA

August 2017 to July 2018

• removed the bone located on the side of turkey breast (result of an attempt to remove the breast from the turkey carcass) using a sharp knife--product was on a continuous moving belt

• removed a vein located on the inside of turkey breast using a vibrating whizzard knife that hung from above

• removed unpleasantly colored and dry spots from the turkey breast and placed certain defected meat in a tub located in front of me

• made it to the line before the piece of meat hit the table Shift Supervisor/Assistant Manager, Pepperjax Grill Ames, IA August 2014 to July 2017

• insured the restaurant was open for business hours by; cleaning the grill hoods, cooking enough chicken for lunch, stocking the condiments in the deli fridge, heating up signature sauces, sweeping and mopping floors, cleaning bathrooms

• filled out and performed a HACCP twice a day--for food safety

• counted the restaurant drawers (2) and safe each morning, afternoon, and sometimes at night depending on my shift

• responsible for making a 2week schedule with 12 employees

• counted and entered the inventory count to an online program once a week

• observed what was needed by counting certain food items and filling out a food truck order twice a week

• responsible for making sure every employee was on task and presentable for job duties

• worked on 50-200 people caterings--weekly

• interacted with everyone including the customers while on and off the grill

• responsible for cleaning the tables off while greeting customers Crew Trainer--obtained this title two weeks after hired date

• stayed with a new hire for a few shifts and taught them everything about the job--cooking techniques and placement of certain items

• cooked the entree in front of the customer

Team Member, Pancheros Mexican Grill Ames, IA

August 2013 to July 2014

• followed recipes of food that needed to be prepped for that day; salsas, beans, rice, dough

• cooked the entree in front of the customers based on their likings--Chipotle style

• responsible for cleaning either all the dishes used that day or sweeping and mopping the grill/lobby area

+bathrooms and tabletops

• handled money during the lunch or dinner rush as the cashier



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