EMPLOYMENT HISTORY

OCT, **** - PRESENT

Customer Service Representative, Aisle 1 Gas Station, Sacramento

• Provided excellent customer service at Aisle 1 Gas Station

• Handled cashier duties including cash and credit transactions

• Stocked and organized merchandise

• Conducted cleaning and audits to maintain store cleanliness

• Placed orders for inventory replenishment

• Completed daily paperwork and administrative tasks Implement customer loyalty programs to increase customer retention and promote brand loyalty. Assisted customers in troubleshooting issues with fuel pumps and other equipment NOV, 2022 - MAY, 2023

CSR - Customer Service Representative/Cashier, Chevron, Roseville, CA

• Cashier at Chevron, responsible for store weekly audits for cigarettes, alcohol, and lotto, as well as placing orders. Maintain a high level of professionalism and customer service skills to enhance the overall customer experience at Chevron gas stations.

Handle customer complaints and provide appropriate solutions to ensure customer satisfaction. Assist in managing inventory levels for cigarettes, alcohol, and lotto tickets to ensure products are always stocked and available for customers at Chevron gas stations.

JAN, 2018 - DEC, 2019

Multi-Purpose Clerk, Raley’s, Antelope, CA

• Worked in various departments including Courtesy Clerk, Bakery, Produce, and Floral

• Responsible for assisting and shopping for customers, using a cash register, bagging, cutting, and sorting produce, and processing baked goods

• Provided excellent customer service by assisting and shopping for customers in various departments

• Assisted in maintaining a clean and organized work environment

• Effectively handled customer complaints and ensured prompt resolution

• Assisted in stocking and rotating products on the shelves to ensure freshness and availability for customers JAN, 2018 - DEC, 2019

Food Runner, To-Go, Host, Chilis Fair Oaks, Ca

• Processed orders and assisted customers through an online platform

• Demonstrated use of a cash register and provided customer service through phone relations Provide exceptional customer service by greeting and seating guests, taking accurate orders, and promptly delivering food to tables or packaging for takeout orders.

Ensure the accuracy of orders by verifying the items before packaging and informing the kitchen of any discrepancies Coordinate with the kitchen staff to ensure timely delivery of food orders to customers. Handle customer complaints and resolve issues in a timely and satisfactory manner Maintain a clean and organized work area, including sanitizing tables, chairs, and menus, and restocking condiments and utensils as needed.

North Highlands, CA 95660

ad3vlb@r.postjobfree.com

+1-916-***-****

CIERRA TACKETT

CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative with 7 years of experience providing exceptional customer service and support. Self-motivated and driven to exceed customer expectations, consistently achieving high customer satisfaction ratings. Proven leader with a track record of successfully leading teams and motivating team members to deliver outstanding results. Adept at resolving customer issues and building positive relationships. Ready to leverage my skills and experience to contribute to the success of a customer-focused organization. EMPLOYMENT HISTORY

JAN, 2017 - DEC, 2019

Receptionist, California Cascade, Sacramento, CA

• Assisted customers in preparing special orders

• Controlled import and export deliveries

Coordinate and schedule maintenance and repairs for office equipment and facilities to ensure smooth operations Maintaining a welcoming and organized reception area to create a positive first impression for visitors and guests. Greet and welcome clients and visitors with a friendly and professional demeanor, creating a positive first impression for the company

EDUCATION

Diploma, Citizens High School

SKILLS

Effectively managed priorities Demonstrated strengths in customer service, problem solving, decision making, coordinating, and working effectively independently and in teams

Food Preparation Cash Handling

Leadership Relationship Building

Problem Solving Team Management

Communication Time Management

Customer Retention

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