Summary of Qualifications

●Over ** years of office management and administrative experience including practical experience and end-user support with EVOLV, ENRICH, and all Microsoft office applications.

●Over 9 years of experience working with diverse populations building customer service and interpersonal skills.

●5 years administrative leadership including career coaching for adult learners and planning and facilitating training opportunities for a variety of adult learners at different levels.

●4 years co-teaching experience with English language learners and students with special needs.

Professional Experience

2023-present Social Security Administration, Disability Examiner, Denver, CO 80294

●Analyze and process complex disability claims by

oExamining current and previous work histories

oVerifying alleged and actual impairment(s)

oExamining medical documentation and making a referral to medical personnel

oDetermining onset and duration of alleged impairment

oDetermining if impairment meets Social Security Administration definitions

oExamining claimant’s functional capacity to work

oDetermining if the claimant can perform other relevant work

oMaking determinations regarding claimant’s allowance or denial for disability payments

oContacting claimants or claimant’s representatives both orally and in writing

oUsed a variety of federal software and databases to help make determinations

oFederal security clearance

2023 Volunteers of America Northern Rockies, Veterans Services Coordinator, Sheridan, Wyoming 82801

●Provides ongoing case management and budgeting for veterans who are previously homeless, but currently housed.

●Manage corporate credit card receipts and reconciliation.

●Work with community social workers to support veteran’s needs.

●Travel throughout 12 counties in Wyoming providing outreach services to homeless veterans.

2018-2019 Department of Veterans Affairs: Veterans Health Administration, Medical Support Assistant, Sheridan, Wyoming 82801

●Answers incoming calls and makes outgoing calls to patients and community providers.

●Uses the CPRS program to lookup patient demographics, consults, notes, lab and radiology reports, images and add comments.

●Uses a variety of database program to retrieve information such as VSE for scheduling, FBCS for authorizing and assigning a fund control point, Vista Imaging and Image Capture to scan documents into patient’s record.

●Accessed the Provider Agreement website to verify providers who have agreed to serve Veterans.

●Uses online fax client (Faxcom) to send secure patient information to community providers.

●Uses ScanPro to manually scan documents to a file.

●Creates patient document packets to be sent to community care providers using REFDOC program.

●Work collaboratively with others and engage in teams’ meetings.

●Uses Other Office programs such as MS Excel, MS Word, MS outlook, MS PowerPoint, etc…

●Excellent interpersonal skills including the ability to communicate orally and in writing in English.

●Training: PMBD, MSA standardization, and a variety of TMS offerings completed.

2015 Volunteers of America Northern Rockies, Systems Administrator, Sheridan, Wyoming 82801

●Implementation, monitoring, troubleshooting, adjusting, training, and overall efficient operation of the Electronic Health Records System (EHRS).

●Worked with developers regarding user-friendly interfaces for clinical documentation.

●Launched the release of MyEvolv Health database system.

2009-2014 Aurora Public Schools, Intervention Coordinator-RTI, Aurora, Colorado 80011

●Strong instructional leader, strategic planner, organizational manager and teacher coach, and a district administrative leadership role

●Design, facilitate, and collaboratively provide professional development using adult learning theory and best practices.

●Provided End -user software support on a variety of online database programs (504, RTI plans, READ plans, etc…) within the Enrich database system.

●Successfully facilitated the implementation of a federal initiative in 26 school sites (Pk-12) including charters, pilots, and schools of innovation.

●Ensure equitable access to an urban student population of more than 39,000 representing a number of races and cultures, and with a high rate of English Language Learners

●Develop relationships and communicate clearly with a variety of constituents to insure a culture of integrity, teamwork, compassion, and lifelong learning.

●Analyze data and prepare reports to be presented to project managers.

2005-2009 Aurora Public Schools, Special Education Teacher, Aurora, Colorado 80011

●Provided differentiated and specialized instruction to students.

●Ensure students made at least one year grown to close the achievement gap of students with disabilities in an inclusive setting.

Veteran Status: VA Disabled

1991-1994 United States Army, Rhine Ordinance Barracks, Multichannel Communications Specialist, Kaiserslautern, Germany

●Exercised leadership during deployment to Saudi Arabia

●Strategic planning

●Setup, install, and monitor a remote communications van equipped with radio components. Digital group multiplexing trained.

1987-1990 United States Army, Military Police Officer, Ft. Ritchie, Maryland

●Military law enforcement including routine patrol, apprehensions, arrests, booking and other duties as assigned.

Education

Doctor of Education (ABD), Educational Administration and Policy Studies (present), University of Denver, Morgridge College of Education, Denver, CO, Research, Policy Studies and Program Evaluations

Master of Arts (MA), Educational Leadership and Policy Analysis, (2010). University of Denver, Morgridge College of Education, Denver, CO, Principal License (Organization/Systems Management and Budgeting)

Professional License (Cert), Special Education Generalist, (2008), Metropolitan State College of Denver, Denver, CO, Elementary Teacher Education Endorsement and License

Bachelor of Arts (BA), Religious Studies (2006), Hampton University, Hampton, VA, Organizational Leadership

Voluntary Experience

●District Equity Leadership Team (Closing the academic achievement gap typical students and students of special populations)

●Superintendent’s Administrators of Color Committee (Recruiting and retaining teachers/administrators of color)

●Closing the Achievement Gap Committee (closing the academic achievement gap between white and non-white students)

●District Insurance Committee (collaboratively draft a recommendation for a district health care plans)

●Teen mother mentor/advisor

●Head Start parent coordinator.

●AmeriCorps Vista Summer Associate (Sheridan Headstart)

●Veterans Advocate and Consultant

Professional Affiliations

●School Executives Association

●Council for Exceptional Students, Division of Learning Disabilities

●American Association of University Women

Professional References

●Carolyn Hogan, VOANR, Program Manager 307-***-****

●Sonya Harnish, Sheridan VAMC, Logistics 307-***-****

●Kimberly Patten, Aurora Public Schools, 720-***-****

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