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Customer Service Client Services

Location:
Milwaukee, WI
Posted:
February 23, 2024

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Resume:

JANET A. MERK

Milwaukee, WI ***** 414-***-**** ad3vjt@r.postjobfree.com

Dedicated people-oriented professional with strong interpersonal skills and a passions for service. Committed to maintaining professional relationships to increase profitability and drive business results with a positive and hardworking nature and an adaptable approach.

WAC Awards Keith Nygren Nomination and Peer Awards Winner - multiple years Developed successful 21 Day Transformation program - 2014 to Present Glendale Little League Board Member - Sponsorships, Fundraising & Events Glendale Little League Family Fun Day Event Coordinator Glendale Knights Baseball Board Member - Program Development & Fundraising Bayside Middle School PTO

Fox Point Lutheran Church Volunteer

Idaho State University Basketball Scholarship Recipient Customer-Focused

Outcome-Driven

Results-Oriented

Relationship Building

Marketing/Sales

Project Management

Fitness Professional/Independent Health Consultant, 01/2019 - Current JAMFit, Inc.

Owner and manager of fitness training and health coaching service, managing overall business operations to deliver best solutions for nine clients

Prepare fitness assessments and develop fitness training plans based on client's goals, with a 100% renewal rate

Help clients reach fitness objectives by providing encouragement and motivation Maximize revenue, profit, and long-term goals, by consistently producing greater results and performance year after year

Always looking for ways to become more valuable in every area of business Instructor Training Program - Master Instructor, 09/2013 - Current Wisconsin Athletic Club

Develop and implement eight-week training program for Strength format Coach and mentor up to 20 participants per session to become successful Strength instructors Analyze and evaluate instructional effectiveness and program outcomes PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Personal Trainer, 11/2007 - Current

Wisconsin Athletic Club

Design personal training programs and nutritional plans for clients for optimal results Manage and provide high level of service for 30+ client base Consistent track record in meeting individual quotas, including revenue goals and member retention rates High level of account administration maintenance that includes scheduling, correspondence and business development

Proven track record of strong problem solving skills, being flexible and able to think on feet Establish robust, lasting relationships with clients, members and colleagues Group Fitness Instructor, 05/2007 - Current

Wisconsin Athletic Club

Led variety of group fitness classes for up to 30 individuals with consistent participation constructive feedback Assist members, answers questions, and maintain positive WAC experience Increased class participation by connecting, promoting and marketing Group Fitness Director, 11/2007 - 12/2010

Wisconsin Athletic Club

Responsible for recruitment, training, development and retention of 50+ instructors Developed and implemented all group fitness programming and marketing initiatives that satisfy member demand and increased revenue

Identified new ways to consistently connect with members and enhance WAC brand Ensured the success of the team and continued high quality of service to members Account Executive, 11/2004 - 11/2007

Zizzo Group

Identified and developed marketing strategies and advertising solutions to support client's business objectives Maintained budgets and timelines to ensure project milestones are completed on-time, within budget and up to high standards

Established and nurtured long-lasting, mutually beneficial relationships with clients and internal departments to create a better customer experience

Possessed the drive and energy to manage multiple accounts while looking for new opportunities Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts Collaborated with internal teams to develop account strategy Resolved issues promptly to drive satisfaction and enhance customer service Bachelor of Science: Marketing and Communications

Idaho State University - Pocatello, Idaho

EDUCATION



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