Hanan Osman

**** ********** **, **********, **, *5241 214-***-**** ad3viq@r.postjobfree.com

Dedicated and Certified Medical Assistant Healthcare Administration Expert Patient-Centered Care Advocate Registered Phlebotomy Technician As a Certified Medical Assistant (CMA) with a proven track record in a dynamic family medical practice, I bring extensive experience in ensuring top-tier patient care and efficient daily office operations. My expertise spans medical office management, billing and coding, records management, and data entry (75 WPM). Adept at multitasking, I excel in administrative duties, allowing healthcare professionals to focus on patient well-being.

Skills

A Medical Office

Management

Medical Billing & Coding

Medical Records

Management

Data Entry (75 WPM)

Book keeping & Filing

Taking Patient Vitals

Blood Draws

Injections

Patient Scheduling

Ancillary Testing

Patient Education

HIPAA & JCAHO

Knowledge

Education

● Certified Medical Assistant (CMA), B & M Career Institute 2020

● Certified Phlebotomy Tech (RPT), B & M Career Institute 2020

● Certified in First Aid and CPR, B & M Career Institute 2020

● High School Diploma, Penn Foster

Professional Experience

ABC Medical Center Certified Medical Assistant 01/03/2021 - 04/15/2022 Serve as a key member of an interdisciplinary healthcare team at a busy family medical practice. Assist seven MDs as well as PA and RN team in ensuring optimal patient care and smooth daily office operations. Key Results:

● Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

● Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).

● Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

● Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient satisfaction; and lowered monthly overhead by 12%.

● Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease. Octapharma Plasma Registered Phlebotomy Technician 01/01/20 - 12/10/2020

Collected patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.

● Collected patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.

● Collaborated with healthcare professionals to provide comprehensive patient care, combining phlebotomy skills with broader medical assisting duties.

● Conducted venipuncture and capillary puncture procedures with precision and compassion, ensuring patient comfort and adherence to established protocols.

● Managed administrative tasks, including patient intake, scheduling, and maintaining accurate medical records using [Electronic Health Record (EHR) System].

● Assisted in patient examinations, recorded vital signs, and communicated effectively with patients to address their concerns and facilitate a positive healthcare experience.

● Participated in various clinical procedures, demonstrating a strong understanding of medical assisting principles and maintaining a focus on patient well-being.

● Ensured compliance with healthcare regulations and maintained strict confidentiality of patient information.

Endorsements:

“ Hanan continues to be a vital member of our healthcare team…possesses exceptional patient-care skills…strong command of basic medical procedures and terminology…her cost-saving efforts have saved the practice thousands of dollars annually…one of the finest medical assistants I have worked with in my 1 -year career as a physician…”

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