Customer Service Medical Assistant

ERICA ROONOE

Cumberland Furnace, Mrs. *****

615-***-**** - ***********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. SKILLS

Computer Proficiency and Microsoft

Office

Engaging with Diverse Customers

Available Nights, Weekends and

Holidays

Test Drives

Conflict Resolution Techniques

Aftermarket Products

Product Demonstration

Trade-In Quotes

Meeting Sales Goals

Customer Relationship Management

Exceeding Customer Expectations

Customer Service

WORK HISTORY

03/2020 to 03/2023 Client Consultant

Beaman Ford – Dickson, TN

Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services. Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

02/2017 to 08/2020 Certified Medical Assistant

Dr. Eduardo Sabates Cardiologist – Margate, FL

Sanitized, restocked, and organized exam rooms and medical equipment. Documented vital signs and health history for patients in clinic and hospital environments.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history. Called and faxed pharmacies to submit prescriptions and refills. Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Collected and documented patient medical information such as blood pressure and weight.

EDUCATION

05/2016 Certified Medical Assistant: Medicine

Florida Career College - Miami - Miami, FL

05/1998 High School Diploma

PACE All Girls School - Fort Lauderdale, FL

CERTIFICATIONS

CSP - Certified Sales Professional

Certified in Echocardiograms

Certified BLS/CPR/AED

Phlebotomy

Bi-Lingual / Hispanic

LANGUAGES

Spanish

Professional Working

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