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Administrative Assistant Customer Support

Location:
Lake Geneva, WI
Posted:
February 23, 2024

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Resume:

Mary Disney

Phone: 262-***-****

*** *. ******* ****. #***, Lake Geneva, WI 53147

Email: ad3vi6@r.postjobfree.com

OBJECTIVE

To obtain a position as a Administrative Assistant where my customer support and multi-taking skills can be fully utilized.

EXPERIENCE

Nystrom and Associates, Front Office Associate, October 9, 2023 – present

●Greets patients and answers calls – triaging client to proper department.

●Schedules appointments, inputs demographics and insurance information into Allscripts PM scheduling software.

●Citing accuracy, scans confidential paperwork into patient charts.

●Creating the proper “tasks” in Altera EHR computer system - for communication and paper trail purposes.

●Following HIPPA compliancy, Requests for Information (ROI’s) are faxed to various clinics.

●Closing duties including prepping charts and new intake paperwork for the next day.

Duick and Company C.P.A., Administrative Assistant, February 2023 – April 2023

●Meeting / greeting customers and answering calls and questions.

●Setting appointments and appointment reminders.

●Assembling and scanning documents.

●Customer data entry, printing and assembling client tax returns.

Z. T. Distribution, Invoicing Administrative Assistant, July 2022 – January 2023

●Checks in, daily, approximately 175 pieces of truck driver paperwork clarifying accuracy and completeness.

●Tracks discrepancies with invoicing and makes proper financial corrections.

●Keeps log of any missing paperwork and follows up with vendors to acquire.

●Documented all new procedures created by myself that expedited older processes.

Bower Design and Construction / KOBO Real Estate Group, Office Manager, January 2017 – July 2021

●Maintained all paper and electronic confidential documentation and filing systems.

●Accepted, routed telephone calls and performed office duties: filing, copying, faxing and ordering supplies.

●Created correspondence, reports and spreadsheets for managers.

●Filed invoicing and payments.

Growing Green Child Development Center, Assistant to Director, November 2013 – August 2016

●Established and maintained confidential files and recorded 150 students continuously throughout the year.

●Created memos, reports, spreadsheets and exhibits for presentations and activities.

●Accepted, screened, and routed telephone calls and performed standardized office duties.

EDUCATION

Gateway Technical College Diploma, Associate Degree

SPECIALIZED SKILLS

Proficient in Microsoft Office Suite and all office equipment. Intermediate experience with Altera EHR and Allscripts PM. Associates with all co-workers, management and clients with a professional, upbeat, can-do attitude.



Contact this candidate