Customer Service Sales Floor

De’shawn Brown

***** * ******* **.

Surprise, AZ 85379

Cell 623-***-****

**********@*****.***

PROFESSIONAL SUMMARY

To obtain a position within a department that will allow for career development where my customer service, and problem solving skills can be utilized to assist customers with normal and complex problems.

SKILLS

Retail Sales

Excellent skills with technology

Customer-oriented

Problem Solver

Active listening skills

Efficient Multi-Tasker

Computer literate

Team Player

WORK EXPERIENCE

Walmart Corporation, Peoria, AZ (01/2015-06/2015)

Courtesy Associate

• Collect carts around the parking lot and put them back in the bay for the customer to use

• Assist customers with putting items into their car

• Clean trash in the parking lot and inside of the shopping carts

Walmart Corporation, Phoenix, AZ (06/2015-02/2016)

Unloader/Inventory Management

• Unload merchandise from the trucks on both (GM) General Merchandise and Grocery side of the store

• Pull pallets of merchandise to the sales floor and place them in their designated department

• Pick items that need to go to the sales floor using an MC40 device

• Arrange and stock items in a precise and presentable manner

• Zone all assigned aisles in an orderly way

• Scan all high ticket items and place them in the lock box

• Assist customers with all their questions and concerns

• Look to see if items customers ask about are in stock that are not on the sales floor

Cavco West, Goodyear, AZ (08/2016-11/2016)

Back Panel/Sidewalls

Put drywall onto walls for the mobile homes that we built

Aerotek, Deer Valley, AZ (04/2017-06/2017)

Customer service/Best Western call center

• Reservations

• Assist customers with making reservations or changes to their account

Empereon Constar - Glendale, AZ (01/2018-11/2018)

Retention Agent

• Retention

• Retain Loyal customers

• Consistently meet strict metrics of Save and Loyalty numbers

• Sell ATT mobility

Home Depot Call Center – Tempe, AZ (07/2019-11/2019)

Customer Service Representative

• Customer Service

• Retention

• Meet Survey Metric Goals

OnTrac – Chandler, AZ (09/2021-06/2022)

Customer Care Advocate

• Take inbound phone calls and emails from receivers/shippers inquiring about their packages.

• Make outbound phone calls to receivers to confirm and fix wrong/incomplete addresses.

• Clear driver routes

Amazon IXD – Goodyear, AZ (09/2023-01/2024)

Seasonal Warehouse Associate

• Place packages on conveyor belt in a timely manner

• Create labels for certain pallets with no labels as directed

• Move and place pallets in the correct spots using manual pallet jacks

• Occasionally unload trucks

Education

Primavera Online High School – Chandler, AZ

High School Diploma

Computer Skills

• Windows XP, 7, 8, 9, 10, 11 Vista

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Outlook

• Google Chrome, Mozilla Firefox, Internet Explorer

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