Contrina Glass-Stewart

ad3vi1@r.postjobfree.com / 586-***-****

Saint Clair Shores, MI 48080

ad3vi1@r.postjobfree.com

586-***-**** / 586-***-****

Authorized to work in the US for any employer

Work Experience

Legal Collection Specialist

Shermeta Law Group, P.C. - Auburn Hills, MI

2020 to 2021

Recovery Department for Collections

Place and Receiving High Volumes Collections Calls Evaluate Accounts for Legal Action

Processing Wage / Bank Garnishments

Review Accounts w/Clients for Paid In Full and Settlements Upload Account Notes

Legal Software - AS400

Customer Service Representative

State Of Michigan - Detroit, MI

2020 to 2020

Temp-Part Time Assignment

Assistant w/COVID-19

Accepting Inbound Calls Only / UIA Department

System Worked - Midas

Legal Collector Specialist

Midland Credit Management LPA - Troy, MI

2018 to 2019

Windows 2008 - System ILMS - GUI

Accepting Inbound Calls Only, Front End, Processing Executions Wage and Bank Garnishments, Order Credit Reports, Review Consumer’s Credit Reports, Accepting ACH Payments, Check By Phone Payments, Prep and Request Settlement Letter’s and Paid In full Letter’s for Consumers.

Closing Out Accounts. View Pacer, Some Skip Tracing Review for Bankruptcy. Quality Assurance Inspector

London Square Specially Services LLC - Warren, MI

2016 to 2019

(Contingent)

Quality Assurance / Inspections

Inspections On All Auto Parts, and Return Auto Parts Collection Specialist

London Square Specially Services LLC - Troy, MI

2016 to 2018

Making Outbound Calls Daily, Accepting Inbound Calls, Overview Bankruptcy Filing, Accepting ACH PMT'S and Credit Card PMT'S, Check By Phone Payments

Skip Tracing, Using TLO and Pacer, Ordering Credit Reports Review Accounts For Sales Team

Customer Service - Cashier & Sale Representative

TJ Maxx, Marshalls & HomeGoods INC - Troy, MI

2014 to 2017

Part Time

Pushing Merchandize, Cashier,

Front End Returns, Money Management,

Layaway Clerk, Salesperson

Legal Collection Specialist

Weltman Weinberg & Reis Company, L.P.A - Troy, MI

2002 to 2016

Processing Subpoena’s, Requesting Subpoena’s, Order Executions, Overview Bankruptcy, Pacer, TLO Reports, Order Credit Reports, Making Outbound Calls, Accepting Inbound Calls, Review Accounts for Order Wage & Bank Garnishment, Skip Tracing, Uploading File Notes, Accepting ACH Payments, Accepting Credit Card Payments, Accepting Check By Phone Payments, Face to Face Contact w/ Consumers, Closing Accounts on PIF (Paid In Full) & SIF (Settlement) Education

Diploma

Edwin Denby High School

Skills

• ACH

• Accounts Payable

• Quality Inspection

• Bank Reconciliation

• Sales

• B2B

• Journal Entries

• QuickBooks

• Balance Sheet Reconciliation

• Credit Analysis

• VPN

• Computer Networking

• General Ledger Reconciliation

Languages

• ENGLISH - Fluent

Assessments

Food service: Customer situations — Highly Proficient February 2021

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Highly Proficient

Clinical judgment — Completed

February 2021

Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed

Bartending — Completed

February 2021

Understanding, pouring, and mixing drink orders

Full results: Completed

Call center customer service — Completed

February 2021

Applying customer service skills in a call center setting Full results: Completed

Customer service — Completed

March 2021

Identifying and resolving common customer issues

Full results: Completed

Sales skills — Proficient

March 2021

Influencing and negotiating with customers

Full results: Proficient

Customer focus & orientation — Proficient

March 2021

Responding to customer situations with sensitivity Full results: Proficient

Verbal communication — Proficient

March 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Sales skills — Proficient

March 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

• Team Leader, Training New Employees

• Excellent Communication, Multitasking, and Customer Services Skills

• Type 40 WPM

• Over 15 years Experience Legal Collections

• Artiva, Converge, Pipeline, Auto Dialer (programs/ software) Midas, AS400

• ILMS, Windows 8 and Windows 10, Pacer, TLO, RSA, CX1, CISO, VPN, AS4300

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