Harpreet Kaur Malhi
LATHROP *****
ad3vhy@r.postjobfree.com
WWW: LINKEDIN.COM/IN/PREET-MALHI-6B024B235
Summary
Motivated DIRECTOR OF OPERATIONS brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of LOGISTICS practices and market conditions. Knowledgeable OPERATIONS DIRECTOR with over 4 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Operations Oversight
Strategic Planning and Execution
Process Improvement
Leadership Training
Process Improvements
Capital Spending
Strategic Planning
Quality Assurance
Business Management
Financial Controls Implementation
Cost Control
Performance Analysis
Customer Retention
Sales Tracking
Data Analysis
Performance Improvement
Data Management
Administrative Management
Business Forecasting
Customer Service Management
Revenue Growth
Budget Control
Operations Management
Employee Reviews
Employee Motivation
Financial Management
Employee Relations
Training Management
Organizational Structuring
Customer Service
Goal Setting
Relationship Building
Sales Promotion
Logistics
Team Leadership
Sales Strategies
Teamwork and Collaboration
Experience
November 2023 - Current
RAJ TRANSPORT INC - Manteca, CA
Director of Operations
Set goals and expectations for direct reports using performance review process, holding staff accountable.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Developed training programs for new employees as well as existing staff members.
Contributed to organizational strategic direction to improve products and services.
Assessed reports and adjusted workflows to realign with targets.
Developed and maintained client relationships to grow business and improve account retention.
Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
Analyzed financial data to make informed decisions on cost savings initiatives.
Provided leadership and guidance to subordinate managers and supervisors.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Delegated work to staff, setting priorities and goals.
Worked with management team to develop operational goals aligned with business strategy.
Created effective business plans to focus strategic decisions on long-term objectives.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked with cross-functional teams to achieve goals.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
August 2020 - November 2023
AMAN TRUCKLINES LLC - TRACY, CA
Operations Manager
Delegated work to staff, setting priorities and goals.
Created detailed reports on the performance of individual departments within operations.
Implemented successful business strategies to increase revenue and target new markets.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Formed and sustained strategic relationships with clients.
Tracked and replenished inventory to maintain par levels.
Generated performance and labor strategies to compete in new and existing markets.
Published customer satisfaction results from feedback forms and correspondence.
Crafted operations best practices using audits and project management team feedback.
Guided employees on understanding and meeting changing customer needs and expectations.
Monitored resource use to achieve set goals within budget constraints.
Education and Training
June 2018
GURU RAMDAS NURSING COLLEGE INDIA
Master of Science Nursing Practice
Activities and Honors
READING BOOKS TO GAIN MORE KNOWLEGE, GOING OUT TO GET TO KNOW MORE PEOPLE
Accomplishments
I HAVE ALWAYS BEEN KNOWN FOR MY LEADERSHIP QUALITY, I HAVE A NATURE OF LEARNING AND SHARING MY THAUGHTS WITH OTHERS
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Professional