Harpreet Kaur Malhi

LATHROP *****

415-***-****

ad3vhy@r.postjobfree.com

WWW: LINKEDIN.COM/IN/PREET-MALHI-6B024B235

Summary

Motivated DIRECTOR OF OPERATIONS brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of LOGISTICS practices and market conditions. Knowledgeable OPERATIONS DIRECTOR with over 4 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Operations Oversight

Strategic Planning and Execution

Process Improvement

Leadership Training

Process Improvements

Capital Spending

Strategic Planning

Quality Assurance

Business Management

Financial Controls Implementation

Cost Control

Performance Analysis

Customer Retention

Sales Tracking

Data Analysis

Performance Improvement

Data Management

Administrative Management

Business Forecasting

Customer Service Management

Revenue Growth

Budget Control

Operations Management

Employee Reviews

Employee Motivation

Financial Management

Employee Relations

Training Management

Organizational Structuring

Customer Service

Goal Setting

Relationship Building

Sales Promotion

Logistics

Team Leadership

Sales Strategies

Teamwork and Collaboration

Experience

November 2023 - Current

RAJ TRANSPORT INC - Manteca, CA

Director of Operations

Set goals and expectations for direct reports using performance review process, holding staff accountable.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.

Developed training programs for new employees as well as existing staff members.

Contributed to organizational strategic direction to improve products and services.

Assessed reports and adjusted workflows to realign with targets.

Developed and maintained client relationships to grow business and improve account retention.

Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.

Analyzed financial data to make informed decisions on cost savings initiatives.

Provided leadership and guidance to subordinate managers and supervisors.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Delegated work to staff, setting priorities and goals.

Worked with management team to develop operational goals aligned with business strategy.

Created effective business plans to focus strategic decisions on long-term objectives.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Worked with cross-functional teams to achieve goals.

Maintained updated knowledge through continuing education and advanced training.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

August 2020 - November 2023

AMAN TRUCKLINES LLC - TRACY, CA

Operations Manager

Delegated work to staff, setting priorities and goals.

Created detailed reports on the performance of individual departments within operations.

Implemented successful business strategies to increase revenue and target new markets.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Addressed customer concerns with suitable solutions.

Motivated and evaluated personnel for performance improvement and goal achievement.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Formed and sustained strategic relationships with clients.

Tracked and replenished inventory to maintain par levels.

Generated performance and labor strategies to compete in new and existing markets.

Published customer satisfaction results from feedback forms and correspondence.

Crafted operations best practices using audits and project management team feedback.

Guided employees on understanding and meeting changing customer needs and expectations.

Monitored resource use to achieve set goals within budget constraints.

Education and Training

June 2018

GURU RAMDAS NURSING COLLEGE INDIA

Master of Science Nursing Practice

Activities and Honors

READING BOOKS TO GAIN MORE KNOWLEGE, GOING OUT TO GET TO KNOW MORE PEOPLE

Accomplishments

I HAVE ALWAYS BEEN KNOWN FOR MY LEADERSHIP QUALITY, I HAVE A NATURE OF LEARNING AND SHARING MY THAUGHTS WITH OTHERS

Languages

English

Full Professional

Punjabi

Full Professional

Hindi

Professional

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