VICKI FRASER

**** ******** ****, **** **** MS ***37

ad3vh5@r.postjobfree.com / 901-***-****

SUMMARY

Dynamic and results-oriented logistics professional with extensive experience in end-to-end logistics operations, customer service, and transportation management. Proven track record of optimizing supply chain efficiency, reducing costs, and enhancing customer satisfaction. Skilled in coordinating inbound and outbound shipments, negotiating contracts, and implementing strategic logistics solutions. Adept at leading and mentoring teams to achieve organizational goals and exceed performance targets. Seeking to leverage expertise in logistics and transportation management to drive operational excellence and deliver impactful results in a dynamic and challenging environment.

SKILLS

Communication Skills

Interpersonal Skills

Adaptability

Problem-Solving

Teamwork

Cost Management

Team Leadership

Analytical Skills

Logistics Coordination

Customer Service

Process Implementation

Sales Support

Transportation Management

Supply Chain Management

Freight Forwarding

Route Optimization

EXPERIENCE

Caretaker/Family Leave / Family Leave 05/2023 - Current

Assisted seniors and families with transitions to assisted living, providing personalized support.

Provided care and guidance during my parent's eventual move from Nashville, TN to an assisted living facility in Olive Branch, MS.

Managed all aspects of moving seniors from their current residences to assisted living facilities, including downsizing, packing, coordinating movers, and setting up their new living arrangements.

Oversaw successful transitions to Silvercreek Assisted Living Facility post-home sale (December 2023).

Accounts Receivable Collector / Trans-One - West Memphis, AR 03/2023 - 05/2023

Spearheaded the clearance of aged receivables as part of the acquisition transition process following U.S. Multimodal's acquisition of multiple companies.

Monitored and maintained accounts receivable aging reports to identify overdue accounts.

Demonstrated strong time management skills to prioritize tasks effectively and meet deadlines.

Inbound Customer Account Manager - (Remote) / Roar Logistics -, Chicago, IL 02/2022 - 03/2023

Managed end-to-end customer orders, overseeing the process from pickup at the shipper to delivery to the consignee.

Communicated effectively with customers regarding any delays in transit and provided all necessary billing and backup documents.

Proactively handled all issues while ensuring margin integrity and profitability.

Inbound Customer Account Manager / Transplace / An Uber Co. - Memphis, TN 06/2021 - 02/2022

I developed Standard Operating Procedures (SOP) for operations, ensuring adherence to customer requirements and maintaining consistent service quality during transitions.

Held accountability for overseeing all additional charges incurred by my team throughout customer shipments, ensuring accuracy and transparency in billing processes.

Stay informed about industry trends, product updates, and company policies to provide knowledgeable and up-to-date assistance to customers.

Operations Manager - Ops 1 / Coyote Logistics - A UPS Company - Memphis, TN 02/2018 - 06/2021

Supervised and guided a team of 8 representatives responsible for managing Enterprise and Key accounts with contract freight.

Developed and implemented processes tailored to customer needs for optimal shipment planning and execution.

Negotiated rates and contracts with customers and carriers to maximize margins and ensure profitability.

Manager Intermodal Training & Development / Coyote Logistics - A UPS Company - Memphis, TN 11/2016 - 02/2018

Provided an overview of intermodal transportation, including its definition, key components (rail, trucking, ocean freight), and benefits.

Explained the role of intermodal transportation in the logistics industry and its importance for supply chain efficiency.

Taught employees how to plan and optimize intermodal transportation routes, considering factors such as distance, transit times, and cost-effectiveness.

Customer Operations Lead / Coyote Logistics - A UPS Company - Memphis, TN 05/2015 - 11/2016

Achieved critical account integrity and volume targets for key accounts, including ACH Foods and International Paper, while maintaining a 99.5% on-time performance (OTP).

Collaborated with customers, planners, operations teams, and facilities to develop strategic plans for optimizing OTP of customer deliveries and meeting contract requirements.

Developed and implemented standard operating procedures (SOPs) to enhance efficiency and effectiveness in managing customer accounts.

Operations Generalist & Driver Payroll Specialist / Dart Transportation / Mainstream Transportation Co - Memphis, TN 11/2012 - 05/2015

Managed customer shipments (Intermodal) door to ramp to door (round trip), maintained customer drop pools and addressed MMR issues as an Operations Generalist

Handled daily and weekly driver payroll and log verification as a Driver Payroll Specialist, ensuring compliance with company policies and regulations, while resolving driver inquiries and discrepancies.

Coordinated and oversaw the movement of customer shipments in an intermodal transportation setting as an Intermodal Logistics Coordinator, managing drop pools, addressing MMR issues, and overseeing driver payroll and log verification.

Logistics Coordinator - Inbound / Intermodal Sales, Inc. - Memphis, TN 04/2009 - 11/2012

Oversaw inbound customer loads for Lowes and Whirlpool accounts, ensuring timely delivery and adherence to service level agreements.

Managed shipment costs and continuously evaluated procedures to identify opportunities for cost optimization and margin maximization.

Collaborated with internal teams and external partners to implement cost-saving initiatives and streamline logistics processes for improved efficiency and profitability.

Customer Account Specialist / Integra Logisticas, INC. - Memphis, TN 06/2006 - 04/2009

Coordinated and oversaw inbound customer loads for Lowes and Whirlpool accounts, ensuring timely and efficient delivery.

Managed shipment costs by analyzing freight rates, negotiating with carriers, and optimizing transportation routes to improve and maximize margins.

Adjusted procedures and implemented cost-saving measures to enhance profitability while maintaining service quality and customer satisfaction.

Team Lead Logistics Coordinators / Cornerstone Systems, Inc. 07/2004 - 06/2006

Managed a team of account coordinators for assigned customers, providing leadership, guidance, and support to ensure effective account management and customer satisfaction.

Recognized for excellent process implementation in 2005, which later became standard procedures for all teams, contributing to operational efficiency and consistency across the organization.

Led a high-performing team that consistently received "You Rock" awards for excellence in customer service and account management, demonstrating a commitment to delivering exceptional results year after year.

OTHER WORK EXPERIENCES

1984 THROUGH JULY 2004 (exact dates Unknown)

2002 - JULY 2004 (exact dates Unknown)

Hub Group - Cordova, TN - Equipment Control for Memphis, TN & Nashville, TN Rail Ramps

2000- 2002 (exact dates Unknown)

OOCL Orient Overseas Container Lines - Memphis, TN - Export Dispatch for International shipments

1997 Through 2000 (exact dates Unknown)

Eagle Transportation, Inc. - Memphis, TN (out of Business) - Office Manager / Payroll Clerk

1994 - 1997 (exact dates Unknown)

H & M Investments - Memphis, TN (out of Business) - Typesetter / Past up and Pre-print technician

1984 - 1994 (exact dates Unknown)

Delta Foremost Chemical Co. - Memphis, TN –

Typesetter / Past up and Pre-print technician

Customer Service / !st liaison to public & Sales

Office Mail Clerk / Trainee for floater in the office

EDUCATION AND TRAINING

High School Diploma 1984

Sheffield High School - Memphis, TN

3 year Major in Math, History & Vocational Office Education.

2 year Minor in Science & Home Economics.

REFERENCES

Matthew Decker, President - U.S. Multimodal Brentwood, TN - Ph# 901-***-****

Katherine Wilson - Cordova, TN - Ph# 901-***-****

Billie Webb - Bridgetown, MS - Ph# 901-***-****

O.D. Sullivan - Southaven, MS - Ph# 901-***-****

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