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Customer Service Inventory Management

Location:
Phoenix, AZ
Salary:
29.00 hourly
Posted:
February 23, 2024

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Resume:

Summary of Qualifications

Knowledge and Skills

Highly motivated Customer Service and warehouse supervision professional with extensive experience exceeding 14 years in warehousing operations, with a proven track record of improving efficiency, reducing costs and optimizing inventory management. Warehouse equipment uses, material and inventory management. Experienced in all stages of the inventory lifecycle from receipt through distribution. Successfully manage numerous customers’ expectations and material requirements and perform SAP tasks and analysis allowing for superior inventory oversight. Excel at accurately monitoring inventory, calculating, and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments. Strengths include: Hire now

Proficiency in Microsoft Office and production related software

Strong communication and interpersonal skills

Ability to work in a fast-paced startup environment and adapt to change

Excellent problem solving and decision making abilities

Knowledge of lean manufacturing principles and process optimization

Strong leadership and team management skills

Customer Service

Resource Management

SAP

ERP systems

Oracle

Microsoft Office

Conflict Management

Standardize manufacturing processes

Clean crest

Shipping and receiving

Strategic management

Procurement

Asset management

Team leadership

Receiving Inspector

5S

Inventory controls

Analytical and Problem solving

Excellent Communication Skills

Circuit board inspection and testing

Managing Change in the workplace

Quantitative Analysis

Equipment operations

Employee supervision

Warehouse technologies

Safety management

Dispositioning material discrepancy

Clean room operations

Reconcile credit card purchases

Faster for purchases

Project Managment

Experience

Famous Footwear Phoenix, Arizona

January 2021 – Present Assistant Manager / Sales

Responsible for scheduling employees and assisting work responsibilities

Responsible for time keeping and approving employee timecards

Provide excellent customer service and manage escalated customer concerns

Responsible for opening and closing the store, balancing cash registers and making bank deposits

Count down safe complete cash drops

Salt River Project SRP) Phoenix, Arizona

June 2014 – December 2023

Material Handler 3, Tempe Regional Warehousing

Work jointly with Purchasing and business partners to ensure inventory accuracy and material availability.

Consult with regional warehouses, business partners, crews, and Hauling personnel on material transport and dispositioning.

Provide business expertise to business units and support entities.

Align performance for success through planning, and organization utilizing warehouse technologies such as SAP and RFGEN barcode scanners.

Execute warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking.

Operate heavy machinery such as forklifts to move materials and items from receiving and storage areas to designated locations.

Facilitate first-in-first-out inventory management.

Ensure all safety procedures are understood and followed.

Upgraded to Working Forman as performance excellence.

January 2011 –May 2014 Forman Dunn-Edwards Paints

Managed and developed a team of 13 to 20 employees responsible for receiving, storing, and distributing material, tools, equipment, and supplies throughout the warehouse to sustain manufacturing and production activities.

Performed inspections to validate the 5S conditions: of sort, set, shine, standardize, and sustain were being met and suggested remedial measures when conditions were not being met.

Maintained quality service by following organization standards.

Used RF scanners and bar code readers to employ efficient inventory controls in the warehouse. As well as Warehouse Management Systems and SAP

Utilized interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment.

Haz whopper certified

Education

University of Phoenix, Phoenix, Arizona November - January

Bachelor of Science, Business Management (Sigma Alpha Pi)

Certifications

And Technical proficiencies

Yellow Belt Six Sigma

Agile Leadership diversity and inclusion

Project Management

Human Resource Diploma

Human Resources Systems and Processes

Understanding Forecasting in Decision Support Systems

SAP

Warehouse Management Systems

Microsoft Office Suit



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