Program/Project Management

NATHAN MIZELL

**********@*****.*** 970-***-**** http://www.linkedin.com/in/natemizell

STRATEGY, PROGRAM MANAGEMENT AND CONTINUOUS IMPROVEMENT

● Program Management: Oversight of cross functional teams; utilizing analysis to direct priorities/budget by applying Six Sigma and various project management methodologies (Agile/Scrum, Lean, Waterfall)

● Team Development: Large-team development, championing diversity and inclusion, instilling goal ownership, proactive communication, and exceptional customer service mentality to drive outcomes; expertly navigates operational challenges; confidently manages vendors, contract negotiation, HR tasks, and ongoing training

● Stakeholder Management: Creates success through proactive communication and timely reporting to all stakeholders including executive summaries and progress meetings; balances customer need with corporate objectives

● Analysis: Creatively overcomes challenges by SaaS development/management, data mining, manipulating SQL reports, and developing new solutions to meet improvement plans; comfortable utilizing Microsoft Project, advanced Excel analysis tools and MySQL macro programming, GANT charts, Visio, and software for analyzing and tracking project life cycle

EXPERIENCE

PROVENZANO RESOURCES – ASSISTANT PROGRAM MANAGER 02/2022 – PRESENT

• Business Development and management of 66 retail sites within DEN airport ($27 Million sales record - 2022); launch of airport-wide vending program and new merchants; project manage six relocation sites and construction

• Manage contract life cycle (negotiation, drafting, enforcement, renewal); coach employees on sales techniques

• Nurture growth agendas with airport leadership and develop ongoing stakeholder buy-in

• Oversee SaaS database sourcing and development integrating business lead development, CRM, and finance

• Change management of Human Resources and Operations overhauling process, policy, and manuals

• Consult with senior airport leadership to create a business training academy for DEN long-term ACDBE goals

• Manage two office moves and setup of computer and printer wireless network SKYWEST AIRLINES – OPERATIONS SUPERVISOR 12/20 – 02/2022

● Oversee all operations and be the quarterback of all departments, partnerships, and vendors

● Investigate each department and vendor’s processes and agreements to identify and develop areas of continuous improvement, process streamlining, and ongoing reporting to improve on-time results

● Identify and analyze root cause problems for process improvement, enforce business policy and procedures; coach applicable departments on performance improvement; insure accurate reporting

● Utilize multiple CRM systems to identify and execute project delay mitigation and operation adaption UNITED AIRLINES 10/18 – 08/20

OPERATIONS SUPERVISOR

● Logistic management of multibillion dollar assets between 15 vendor groups adhering to strict schedules, proactive communication to all management groups, risk analysis, and globalized schedule maintenance

● Identify and implement continuous improvement initiatives, project manage initiatives while developing systems/database; successful conversion of the department to a 100% paperless process DEI BUSINESS RELATIONSHIP GROUP: EQUAL – MARKETS CHAIR (VOLUNTEER BOARD MEMBER) RAMP SERVICES AGENT

● Logistic management of assets and cargo utilizing multiple proprietary software systems COLLEGEAMERICA – DIRECTOR OF CAREER SERVICES 07/10 – 05/19

● Develop plans, direct team scope, and delegate department operations according to best practices to consistently exceed corporate and regulatory compliance; oversee budget compliance

● Train, manage and motivate 12 direct reports through performance monitoring and coaching; recruit interdepartmental assistance through motivating visioneering and clear mutually beneficial goal setting NATHAN MIZELL

**********@*****.*** 970-***-**** http://www.linkedin.com/in/natemizell COLLEGEAMERICA – DIRECTOR OF CAREER SERVICES (CONTINUED)

● Identify and orchestrate local and entire system strategic improvement initiatives from data analysis; create streamlined dashboards to achieve key point indicators (KPIs); benchmarking and growing bottom-line results

● Project manage placement outcomes of over 4,000 students, incorporate DEI initiatives, expand resources and work with multiple workgroups and stakeholders to identify areas of improvement; conduct surveys and create a feedback loop influencing best practices

● Manage internal and external stakeholders through dynamic relationship building; public relations and brand champion; recruit community partnerships

● Orchestrate logistics, vendor management, and contract negotiation for large events

● Create tracking platforms to ensure event awareness/marketing effectiveness

● Oversee and create curriculum and learning outcomes; perform and manage classroom instruction

● Partner with C-suite leadership to develop legal strategy utilized in court proceedings QUIZNOS CORPORATION 03/05 – 03/10

PROJECT MANAGER

● Project manage a rolling calendar of 70 - 120 franchise development deals ($300,000 - $1M each) throughout United States markets: contract transfer, construction build out/remodel, staff hiring/training, food ordering, marketing, and store opening

● In-house loan underwriting

NEW STORE UNDERWRITER

● Review/follow-up for Federal Trade Commission (FTC) law compliance and legal execution

● Investigate and expose corrupt sales tactics preventing FTC fines exceeding $50,000 and future sales lockout

● Deposit multimillions of dollars annually and prepare/reconcile the weekly senior executive sales dashboard reviewed in executive meetings for sales team commissions and accountability

● Develop an automated report tracking deposits and sales commissions reconciling with accounting records

● Technical Trainer/Subject Matter Expert for coworkers of new Microsoft Dynamics CRM system AT&T WIRELESS 06/03 – 02/05

ESCALATION / TRAINING TEAM SUPERVISOR

● Spearhead the SME team developing a training platform supporting representatives in and out of the classroom; resolve escalated phone complaints

● Supervise a team of 11 individuals; hiring consultant; oversee technical training of all new representatives NATIONAL BUSINESS ORDERING REPRESENTATIVE

● Saved Siemens multimillion dollar account through superior customer service CERTIFICATION

QUALITY GURUS – SIX SIGMA BLACK BELT MASTERCLASS CERTIFICATE 10/20 UDEMY – DIVERSITY DEEP-DIVE, LEADERSHIP INSIGHTS AND LESSONS 09/20 RESULTS COACH ACADEMY – DIVERSITY AND INCLUSION CERTIFICATION 2 MANAGEMENT COACHING 09/20 SCRUM KB – SCRUM FUNDAMENTALS CERTIFICATE 04/20

AIGPE – SIX SIGMA GREEN BELT MASTERCLASS CERTIFICATE 04/20 SKILL SUCCESS – PMP PROJECT MANAGEMENT CERTIFICATE 04/18 MICROSOFT – OFFICE MASTER CERTIFICATION (WORD EXPERT & EXCEL EXPERT, POWERPOINT, OUTLOOK) 11/17 EDUCATION

INDEPENDENCE UNIVERSITY – MASTER OF BUSINESS ADMINISTRATION, MBA NORTH CENTRAL UNIVERSITY – CROSS CULTURAL STUDIES, B.A. NORTH CENTRAL UNIVERSITY – CHURCH MUSIC, B.A.

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