Customer Service Care Center

Yesenia Cervantes

San Diego, CA 619-***-**** *************@*****.***

* ***** ** **** ********** in customer service industry and the restaurant industry; a great multi-tasker, and works well under pressure. Great with people and a very quick learner seeking to continue for growth and excel professionally. SKILL

● Bilingual ● Customer Service ● Excellent Memory

● Quick Learner Time management ● Hard Worker

● Excellent Communication ● Problem Solving ● Multi Tasked

● CPR/First Aid

PROFESSIONAL EXPERIENCE

Position February 2010 – October2012

Family Restaurant San Diego, CA

● Hostess- Greeted guests, escorted them to tables, providing them with menus. Collected payments from customers. Taking orders by phone, handling money. Also moved tables together to accommodate large parties. Maintained my area of work clean and clear

● Busser- Greeted Guests served non- alcoholic drinks, cleaned tables, cleaned side work, restroom checked, set and re- set tables, vacuumed the floors, helped the dishwashers and made guests feel at home.

Busser Jan 2013-nov 2015

Antique Row Café San Diego,CA

● Busser- handling money, serving non- alcoholic drinks, taking orders by phone, filling the ice machine, removing dirty dishes from customers, cleaning tables and setting the table with silverware. Present a well appearance with great manners in the dining establishment.

● Waitress- Learning the menu, serving meals and dishes, suggest menu items when customers request it. Making sure customers are satisfied with my service, refilling drinks, carrying hot dishes to the customers. Greeted and seated customers in a 120 guest restaurant. Provide excellent customer service. Souplantation May 2016- July

2016

Cashier

● Handling money, greeting customers

● Always have a professional image

● Helping customers when needed help on any question

● Cleaning tables setting the tables when the restaurant was full Public Safety Officer

San Diego Civic Theaters Oct 2016-June 18,

2019

● Provides and controls access to both the front and backstasge at both facilities.

● Prevents crime and reduces or eliminates hazards by pro actively alerting the appropriate party of any problems.

● Administers first aid and or CPR when required acts as a dispatch officer and contact person for paramedics or police.

● Greeting guests, directing people, patrolling the interior and exterior of both facilities.

● Conducts fire prevention duties such as identifying potential hazards, and monthly fire extinguisher inspections.

Remained flexible and was able to work various shifts whenever needed El Cruce +241

San Diego Server/ bartender

June 2020 - october 2021

-handling to go-orders over the phone.

- provided excellent communication skills

-served alcoholic drinks while on the bar

made cocktails

great seller in regards to the wine’s restaurant.

worked well under pressure

maintained all my focus on my clients and made them feel at home. ensured my customers were satisfied with my appearance and well spoken. University Care Center

san diego

january 2022- present

Certified Nurse Assistant

- Hands on experience with patients

- Ensure the well being of my patients and assist my charged nurse in any way that is needed.

- served food for my patients

- record vitals and any details that were needed for the nurse to see.

- worked with 20 patients with covid patients and always maintained everyone safe.

- .

EDUCATION

North West College San Diego, CA january 2023- present t Certified Surgical Assistant

Associates

Brookshire international academy

San diego, CA

2015-2016

High school Diploma and customer service skills

San Diego College

2016- 2017

San diego, CA

Certified Medical Assistant

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