STANLEY ELLIS

CONTACT

PROFILE

206-***-****

ad3vex@r.postjobfree.com

***** ***** ***** **

Woodinville, WA 98072

Experienced call center representative with nearly a decade of customer service and technical product support. Proficient in troubleshooting and identifying customer needs and issues through active listening, then clarifying concerns before researching issues to address the customer with options, products, or services. Active ownership of customer satisfaction effectively meeting clients with respectful behavior and clear business options available for their decisions. Able to adjust to different personality types while multi-tasking to manage time & CRM systems with world class customer experience.

SKILLS

PROFESSIONAL EXPERIENCE

• Teaching

• Coaching

• Customer Relations

• Technical Support

• Customer Support

• Microsoft Office

• Consulting

• Communication Skills • Business Solutions

• Microsoft Dynamics

• CRM

• Data Entry

Transportation Security Administration (TSA)

Property Management Specialist /Officer 2008-2022

Managing large call loads, customer service and

technical issues, large data management Content

script development and management. High communication

skills. Identified opportunities to sell products and assist in

business management.

Microsoft / Volt Management Co. (VMC)

Telephone Partner Account Manager 2004-2007

Customer service, managing large databases with CRM,

POS, Great Plains (GP), Solomon (SL), Retail Management

Systems (RMS), and priority business applications. All while

using Microsoft Products. Trainer for new customer service employees.

Dex Media

Inside Sales Associate 2002-2004

Managed customer accounts for sales development of

new business. Results exceeded quotas goals. Strong

customer service skills in a call center environment,

outbound calls to establish sustainable customer relationships

while providing the extra mile feeling for each customer.

Verizon

Senior Fraud Analyst 1992-2001

Investigator for problems and suspicious accounts,

developed new employee training programs and manuals

with best practices. Taught nearly 100 classes to over

1,500 employees.

Contact this candidate