Customer Service Technical Support
Resume:
STANLEY ELLIS
CONTACT
PROFILE
*********@*******.***
Woodinville, WA 98072
Experienced call center representative with nearly a decade of customer service and technical product support. Proficient in troubleshooting and identifying customer needs and issues through active listening, then clarifying concerns before researching issues to address the customer with options, products, or services. Active ownership of customer satisfaction effectively meeting clients with respectful behavior and clear business options available for their decisions. Able to adjust to different personality types while multi-tasking to manage time & CRM systems with world class customer experience.
SKILLS
PROFESSIONAL EXPERIENCE
• Teaching
• Coaching
• Customer Relations
• Technical Support
• Customer Support
• Microsoft Office
• Consulting
• Communication Skills • Business Solutions
• Microsoft Dynamics
• CRM
• Data Entry
Transportation Security Administration (TSA)
Property Management Specialist /Officer 2008-2022
Managing large call loads, customer service and
technical issues, large data management Content
script development and management. High communication
skills. Identified opportunities to sell products and assist in
business management.
Microsoft / Volt Management Co. (VMC)
Telephone Partner Account Manager 2004-2007
Customer service, managing large databases with CRM,
POS, Great Plains (GP), Solomon (SL), Retail Management
Systems (RMS), and priority business applications. All while
using Microsoft Products. Trainer for new customer service employees.
Dex Media
Inside Sales Associate 2002-2004
Managed customer accounts for sales development of
new business. Results exceeded quotas goals. Strong
customer service skills in a call center environment,
outbound calls to establish sustainable customer relationships
while providing the extra mile feeling for each customer.
Verizon
Senior Fraud Analyst 1992-2001
Investigator for problems and suspicious accounts,
developed new employee training programs and manuals
with best practices. Taught nearly 100 classes to over
1,500 employees.
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