Sarah Bolton Britt

Great Falls, SC *****

Skills

Experienced in working with Customers. Strong customer service skills, and organizational skills.

Cooperative working relationships with supervisors and co-workers.

Ability to schedule and coordinate multiple projects and successfully meet deadlines.

Strong attention to detail, customer service, and listening skills; highly motivated, creative, and flexible.

Excellent computer skills – Microsoft Office products, Outlook, and Internet Navigation.

Possess effective planning, communication, Persuasion/Negotiation, and Conflict Resolution.

Answered inbound calls for various companies.

Addressed customer inquiries, provided information, and resolved issues.

Built trust and relationships with customers.

Provided technical support for account-related problems.

Advanced from a cashier to a manager, handling scheduling, payroll, and financial management.

Education

High School Diploma/G.E.D.

1.5 years College credits

Professional Experience:

Employment Gap: June 2022 – Present

Currently pursuing a Bachelors in Business Management with an emphasis in Human Resources.

IQOR- Charlotte, North Carolina (Seasonal) Jan 2022 – May 2022

Customer Service Representative

Answered 80-100 inbound calls for American Electric and Power

Answered general questions regarding account (account balance, due dates)

Provided customers with information about their accounts, including payment schedules,

Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.

Set clear expectations by providing accurate information and transparent communication.

Kept records of customer interactions, processed customer accounts, and filed documents.

Ensured customer satisfaction and provided professional customer support.

Did tech support for customers who were having issues with logging into their account (resetting passwords as well as setting up accounts)

Alorica - Saint Joseph, MO (Seasonal) Jul 2018 – Oct 2018

Customer Service Representative

Answered inbound calls for Conn's Home plus.

Responded to inquiries from customers to provide information about their accounts or services offered by the company.

Based on the customer's wants and needs, acted as a consultant, and articulated appropriate product solutions, features, and benefits.

Handled customer complaints, provided appropriate solutions and alternatives within the time limits, followed up to ensure resolution

Developed Knowledge about our products inside and out so all customer questions are answered.

Escalated calls to supervisor when necessary and appropriate

Did tech support for customers who were having issues with logging into their account (resetting passwords as well as setting up accounts)

USA800/Results Group – Tiffany Springs, Missouri (Seasonal) Sept 2017 – Jan 2018

Customer Service Representative

Answered inbound calls for food stamps for six states.

Received inbound calls for Schwan's Home Service.

Improved customer satisfaction and retention opportunities using up-to-date knowledge of competitive environment, products, and services.

Took a consultative approach to finding custom solutions to customers' needs, and resolved customer complaints/concerns through active listening, empathy, professionalism, and problem-solving.

Built sustainable relationships and trust with customers through open and interactive communication.

Did tech support for customers who were having issues with logging into their accounts (resetting passwords as well as setting up accounts)

Alco#22 – Norwood, North Carolina Dec 2007 – June 2009

Cashier/Assistant Manager/Manager

Was a cashier, and then moved up quickly to Assistant Manager and then to Manager.

Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

Helped to maintain high standards for store appearance and provided fast and friendly service to customers

Ordered supplies that were needed for the store (Cigarettes, candy, beer, etc.)

Provided excellent customer service through first contact with patrons, including greeting and solving conflicts, proactively consulted with customers to assess their needs, develop solutions, and recommend the right products.

Completed all necessary paperwork for all three shifts. Including bank deposits making out schedules and submitting time and pay for the week for my employees.

Collected and deposited money into accounts, kept records of collections and disbursements, and ensured accounts were balanced.

Performed payroll functions such as maintaining timekeeping information and processing and submitting payroll

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