K. MEENAKSHI

PRESENT ADDRESS:

No *** *th street

Kamaraj nagar avadi ch-71

Email Id : ad3vek@r.postjobfree.com

Chennai-600072. Contact No: +91-812*******

PROFILE

Successful leader with wide ranging experience in banking domain. Outgoing with strong and effective organizational and communication skills.

Experience in managing teams & processes in different modes of support (phone, chats and emails).

Looking out for an opportunity where I can apply the knowledge that, I have acquired to gain hands on experience and meet challenge in real life projects

PROFESSIONAL EXPERIENCE

Job Profile : customer service officer (Computer Age management system)

Process : IDFC customer service

Duration : 08-August 2019 to 10-january 2020

Experience Summary

6 months experience in the back office in customer service department.

Job Profile & Responsibility

● Handling the customer via call, E-mail .

● Solving the queries raised by customer via call . E-mail.

● Processing Quality check and verify .

● Checking out all non-financial transaction on a day to day activity.

Job Profile : Senior Customer Services Executive(Teleperformance Private Limited)

Process :Payment Investigations.

Duration : May30th 2016-May 03 2019

Experience Summary

● 2 years 11 months of experience at banking sector in payment investigation process for Barclays

Knowledge in investigation swifts and payments.

Knowledge in solving queries rose by other banks and also by Barclay’s customers.

Trained team members successfully in investigation process for remitter and bene queues

(Amendment, unap,return of funds)

Handle and resolve critical process related problems and ensure SLA is on Track for each day.

Job Profile & Responsibility

Investigated exceptional items and resolved complex Payment Transfer inquires received via SWIFT, CHIPS, Phones, and E mails etc. Ensuring minimal losses for the Bank and customers satisfaction.

Corresponded and traced foreign banks via telephone and S.W.I.F.T. regarding progress of outstanding items.

Transferred funds to and from various general ledger and customer accounts.

Investigating various swift queries such as MT192, MT195, MT292, MT199, MT999, MT196, MT296 etc.

EDUCATIONAL QUALIFICATION

DEGREE

INSTITUTION

UNIVERSITY/

BOARD

YEAR

%

MBA HR [correspondence]

Madras university

Madras University

2017

70

B.SC

(COMPUTER

SCIENCE)

Anna Adarsh College for Women,

Anna Nagar,

Chennai-40

Madras University

2015

83

HSC

I.H.M Girls Higher Secondary School,

Avadi, Chennai-54

State Board

2012

90

SSLC

R.C.M Matriculation School,

Avadi, Chennai-71

Matric

2010

87

PERSONALITY TRAITS

Hardworking & Honest.

Willingness to learn new things.

Positive Thinker& Quick Learner.

COMPUTING SKILLS

Finished Typewriting Junior grade in English with distinction.

EXTRA-CURRICULAR ACTIVITIES

Participated in inter collegiate competition CompGrid 14 in the event Quiz(HOTSEAT)conducted at KCS KasiNadar College Of Arts &Science.

Participated in Intraface conducted at Anna Adarsh College for Women, Anna Nagar.

HOBBIES

Tailoring and listening music

Interested in drawing like pencil sketching

Interested in doing handicraft material

PERSONAL DETAILS

Name : Meenakshi K

Father’s Name : Kalimuthu K

Spouse Name : Premkumar M

D.O.B. : 17.09.1994

Gender : Female

Languages Known : English & Tamil

Marital status : Married

Nationality : Indian

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

DATE: Yours Sincerely

PLACE: CHENNAI (MEENAKSHI. K)

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