Kelsey Rojas

** ****** **, ********** ****, New Jersey, United States, 07660

201-***-**** ad3vea@r.postjobfree.com

As a third-year college student, I am pursuing an animal and wildlife biology degree. I am looking for a position to work with animals. I am committed to providing the best service for every owner, and I understand the importance of customer satisfaction from my prior customer service work experience. Professional Experience

Wendy's October 2019 - February 2020

Crew Member

Hmart September 2021 - April 2022

Customer Service Attendee / Cashier

Cafe Hesed April 2022 - Present

Team Leader

Organizations of files.

Helped around with preparations during opening and closing shifts. Resolved issues with customers and workers.

Collaborated with team members to deliver excellent customer service by greeting patrons, taking orders, and promptly addressing any concerns or requests.

Efficiently performed various duties to support daily operations, including cashiering, restocking, and cleaning to ensure a smooth customer experience.

Conducted inventory management to optimize food costs and reduce waste Dealt with customers' damaged items and helped get a replacement. Count money box when closing and opening shifts.

Organized stations such as payment centers and files. Restocked behind-the-counter items.

Helped with price checks when needed.

Provided exceptional customer service by greeting patrons, answering inquiries, and addressing concerns in a friendly and professional manner

Collaborated with team members to ensure smooth operations and efficient customer flow during peak hours Efficiently processed customer transactions, including cash, credit card, and mobile payments, with minimal errors Served as a liaison between upper management and team members, effectively communicating priorities and facilitating open dialogue within the team.

Collaborated with cross-functional teams to streamline processes and improve workflow efficiency. Conducted regular one-on-one meetings with team members to address performance issues, provide feedback, and recognize achievements.

Communicate with diverse clients, build long-term relationships, and achieve satisfaction with customers. Processed customer transactions accurately and efficiently using POS systems Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner Provided exceptional customer service by greeting customers, answering questions, and resolving any issues Provide exceptional customer service by greeting and assisting guests with menu selections Maintain a clean and organized work environment, ensuring health and safety standards are met Handle cash transactions accurately and efficiently, while upholding company cash handling policies Collaborate with team members to efficiently fulfill orders and ensure a positive and efficient experience for customers

Assisted in training new employees on store policies, procedures, and cash handling protocols. Responsible for opening and closing the store, maintaining security of keys and alarm system. Managed inventory and restocked merchandise to ensure product availability and store presentation. Education

Ridgefield Park Jr-Sr High School at Ridgefield Park High School Degree September 2017 - June 2021

Bergen Community College at Paramus

in Associate in Science, Professional Studies, General September 2021 - Present Key Skills

Customer Service Spanish (Native)

English (Native) Microsoft Word

Point of sale (POS)

Volunteering

Interact Club September 2019 - June 2021

Ridgefield Park Jr-Sr High School

In this club, we would volunteer to do charity work such as the event "Walk to End Alzheimer's." We would do an anti- bully campaign in October, with donations to homeless shelters such as coats, socks, jeans, and tops. During winter break we went to soup kitchens as volunteers.

Pet Sitter

Took care of clients' cat(s) and or dog(s) when they were traveling. Backstage Crew

Cast change, rearranging the stage after every scene Responsible for unlocking and preparing the premises for daily operation, ensuring all equipment and supplies are ready for use.

Ensured a clean and organized work environment by performing opening duties, such as sweeping and mopping floors, and wiping down counters.

Monitored inventory levels and restocked necessary items to support smooth operations during the day. Collaborated with the rest of the team to establish an efficient opening routine and communicate any issues or concerns that may arise.

3.2 - grade point average (GPA)

Presented With High Honors

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