Kris Nguyen Moomaw Howerton

**** **** *** * #**** – St. Petersburg, FL 33710 813-***-**** ad3vdf@r.postjobfree.com

Objective:

A responsible, challenging position in a dynamic environment that demands and effectively utilizes strong analytical, managerial and interpersonal skills.

Strengths:

Account Management Product Launch Experience

Relationship & Business Development Contract Negotiation

Solution Selling Analytical Thinking

Strategic Planner Customer Service

Data Analysis Entrepreneurship

Team Leadership Trainer

Bilingual:

Read, Speak & Write – English Speak – English and Vietnamese

Experience:

Macy’s October 2021 – Present Tampa, FL

Manager, Sales & Customer Service

Responsibilities

Led teams by driving sales and selling with focus on the Macy's customer

Presented a clean, neat, and organized shopping environment for all customers

Increased customer loyalty, while delivering on Macy’s standards for customer service

Developed a team of Colleagues that followed my leadership

Exceeded sales goals while optimizing productivity and efficiency

Responsible for Inventory control across 3 departments

Style Merchandise Execution completing all merchandising, product movement, price changes, visual execution

Reviewed and set Sales strategies for continued improvement along with leveraging Sales data to:

Deliver results; implement action plans focusing on deficient areas

Highlighted growth opportunities

Plan and executed events and community outreach

Monitored and addressed performance issues on a timely basis

Conducted Talent Analysis, established career progression plans, resulting in retention of best talent

Interviewed, hired, trained, directed, managed, coached, developed, coordinated, evaluated, and disciplined direct and indirect reports

Performed other duties as assigned – Team player at all times

Key Accomplishments:

•Contributed to:

Total Store Scorecard of a 4.6 out 5

Exceeding total Store Plan by 9.5%

Biggest growth drivers in 2021

•Backstage (Clearance) My department–Achieved 130% of Plan

Contributed to district overperforming by 120%

Hiccups & Churroholic January 2021 –October 2021 Tampa, FL

Manager (Front end)

Manage all products and day-to-day operations within budget

Identify customer needs and respond proactively

Attract, recruit, and train staff

Purchase goods and make improvements

Report sales results and productivity to management

Comply with all health and safety regulations

Real Estate Investor/Property Manager June 2018 – October 2021 Tampa, FL

Owner

Property Demolition, Remodeling & Renovation

Management of Sub-contractors

Purchase and sale of properties

Managed collections & payments

Carmax December 2017 – June 2018 Tampa, FL

Sales Consultant

Providing exceptional service throughout the customer’s experience

Communicating effectively both in-person and over the phone to discover the customer’s wants and needs

Serving as an advocate for CarMax by sharing what makes us the smart choice

Navigating and using various provided computer programs as selling tools

Consulting and guiding your customers to the appropriate next step based on their situation

Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications

Maintaining a working knowledge of CarMax products and appropriately recommending them to customers

Reading, collecting, and transcribing data to complete accurate paperwork

Seeking out opportunities for self-development, participating in training, and welcoming performance feedback

Building and maintaining strong relationships and demonstrating excellent teamwork

Maintaining the sales area so our vehicles and products are neatly and accurately displayed

Zenith Education (Everest University Online) November 2015 – June 2016 Tampa, FL

Academic Advisor

Handle all incoming communications-including phone, email, or any other form available for students to reach Everest University Online-in an expedient and professional manner

Support student academic success

Regularly contact students to build academic partnerships and track student contacts in database

Assist students in troubleshooting Level 1 and Level 2 issues for company-supported computer applications to resolution

Provide effective on-boarding of students through scheduling, orientation completion, and participation tracking

Monitor participation and documenting in the student database

Partner closely with Faculty Program Leads on student success

Advise students on university policies and procedures to assure they are complying

Work with cross-functional team partners to ensure students have all required documentation, including transcripts, financial or enrollment

Hillsborough County Public Schools July 2011 - July 2015 Tampa, FL

AVID (Advanced Via Individual Determination) Coordinator/Elective Teacher

AVID liaison with school staff members and District Director

Building site team facilitating monthly meetings, focusing on instructional elements of AVID

Instructional leader, sharing techniques and materials through formal professional development to help staff members across disciplines work with all students

Collect and analyze data (grades, FCAT/Fair test scores, attendance, and referrals) to monitor the progress and success of each AVID student

Provide ongoing evaluation of the AVID and Scholars programs and recommend changes, improvements and additions as needed

Meet monthly with AVID Site Coordinators to collaborate on middle school AVID alignment and plan district-wide

Communication between upper elementary, middle and high school AVID programs

Provide ongoing evaluation of the AVID and Scholars programs and recommend changes, improvements and additions as needed

Recruit tutors to help interact with students and train them in AVID process and culture

Recruit new AVID students that meet the requirements to be in the program for the following school year

Organization and maintain AVID certification materials

Assist / Advocate teachers and administrators in placing students in rigorous curriculum

Hillsborough County Public School January 2009 - July 2011 Tampa, FL

AVID (Advanced Via Individual Determination) Tutor

Responsible to facilitate/coach tutorial process and continue and help ensure the student will arrive with a process to come up with a solution in a collaborative environment

Maintain order and keep students on track by using communication/collaboration

Help the AVID Coordinator with paperwork to achieve the goal set by the program

Data analysis for overall performance of 7th and 8th grade standing by courses for each nine weeks at Adams and Coleman Middle School

Creative Ideas of Tampa Bay, LLC June 2004 – September 2011 Tampa, FL

Co-Owner

Increased sales force performance by 25% through product training and focus drills

Researched and developed telemarketing campaigns

Handled Sales, Marketing and P&L responsibilities

Ataly Graphics Sep 2006 – Sept 2007 Tampa, FL

Account Manager

Established and maintained relationships with new and existing vendors

Developed and sustained sales relationships with key decision makers and influencers at all levels of the organization

Managed and grew sales volume with an existing group of customers and prospects

Achieved 120 percent on assigned goals

SWF East February 2000 - March 2002 Tampa, FL

National Account Manager

Executed consultative sales process identifying customer’s “pain” and provided custom solutions to fit the business need

Helped trained new Account Managers

Developed and implemented account managerial system to ensure accuracy and ease of use for both account managers and

clients

Participated in national trade shows

Developed and implemented a marketing and business plan to launch a new product line

First account manager to be awarded the “Million Dollar Club” award

Led sales team nationally within the first 60 days with the company

Structured the largest sale in the history of the company

Developed lead generation system that produced record sales and increase company net sales by 25% from previous year

Learning Smith, Inc October 1998 - August 1999 Raleigh, NC

Sales Manager

Top sales manager for the Eastern region of the United States for 5 consecutive months

Exceeded store sales goals by 40%

Trained staff on sales procedures and product knowledge

Initiated follow up procedures for out of stock items and cross selling from other

locations to increasing customer retention

Received top sales award from both district and regional managers for increased sales

JBL Group – Popalop’s Candy Store October 1997 - August 1998 Raleigh, NC

Store Manager

In charge of all daily operations including employee and management scheduling

Responsible for inventory flow

Structured grand opening of the Mall location

Directly responsible for store layout and merchandising displays

Efficiently created customer service policies that increased sales to target goals set by district manager

Additional responsibilities were all opening and closing duties and associated paper work

Luau Restaurant Nov 1993 - August 1996 Deerfield Bch, FL

Owner / General Manager / Marketing Manager

Effectively planned marketing strategy and restaurant layout to maximize sales

Responsible for all accounting and payroll functions

Maintained relations with vendors and administered purchasing policies

Educational Background

University of South Florida

Tampa, FL

Bachelor of Science Degree Major - Marketing

Computer Skills - Microsoft Office Suite: Outlook, Excel, Word

References: available upon request

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